Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Security System Monitors

Carleton Security Systems Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromGail K

    Date: 07/08/2024

    1 star
    On July 16, 2024, I contacted Carleton Security Systems to add another contact person to my list. Quite by accident, I contacted the service company that used to have the service contract with Carleton Security and was told that my home hadnt been monitored for some time despite the fact that I had never been contacted to have my system serviced and that they continued to withdraw the monthly payment from my account. The company that now has the contract with Carleton Security Systems confirmed that my system has not been monitored since October 2, 2023. I immediately sent an email to Carleton Security Systems to terminate any further business dealings and to ask that they return the 10 months of payments they collected for a service the knew they werent providing. A service man called the following morning to suggest that he could come to look at my system but I explained that I could not continue to do business with a company that was either incompetent or unworthy of the trust I had placed in them to provide the service they were charging me for. If I had not called to make a change to my contact list, I would still be paying for a service they werent providing. I have heard nothing from this company and have yet to be compensated for the money they took from my account under false pretences.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.