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Business Profile

Screen Printing

Maple Imprint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:29/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    On May 23, 2023, I made an online purchase from Maple Imprint for:
    - custom sweater (x1)
    - custom t-shirt (x1)
    Total cost was $96.34 (REMOVED).

    The business website indicates delivery time in 14 business days. It's been 27 business days as of June 29, 2023 (5.5 weeks - for 2 items, locally!).

    Overview:
    May 23, 2023 – placed order online (REMOVED)
    May 24, 2023 – seeking confirmation re: image print quality (3 times via email)
    May 25, 2023 – seeking confirmation re: image print quality
    May 26, 2023 – requesting to cancel order due to no responses (2 times via email)
    May 28, 2023 – received response via email, confirmed image quality is good, and an apology for delay
    May 28, 2023 – replied thanking Maple Imprint for the reply, advised to continue with order
    June 13, 2023 – followed-up on status of order via email
    June 17, 2023 – followed-up on status of order via email & FB Messenger
    June 19, 2023 – followed-up on status of order via email and FB Messenger
    June 19, 2023 – received response via FB Messenger, apologized for delay, indicated I should 'hopefully' receive the package week of June 26
    June 22, 2023 – followed-up on status of order via FB Messenger
    June 23, 2023 – followed-up on status of order via FB Messenger
    June 27, 2023 – followed-up on status of order via FB Messenger
    June 28, 2023 – followed-up on status of order via FB Messenger (no response as of yet)

    As of June 29, their website is down and their phone number is disconnected.
    I suspect they're no longer in operation and I won't get my order. Their lack of communication has made this process extremely frustrating. I've been more than patient and must admit, I'm not impressed with this experience.

    What options do I have? Ideally, I'd like to get what I paid for or at least a refund (as a last resort).
    I have an email thread and FB Messenger chat as reference which can be share.

    PS. avoid this place.

    Thanks for your time and consideration,
    REMOVED

Maple Imprint is NOT a BBB Accredited Business.

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