Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 16 no access to building..intercom defective.slippery floors in lobby hazard. Response from manager..no one works on weekends.

• Initial Complaint

  Date:24/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ************** for almost one year (one lease cycle), most of 2024. My experience was not very good. Management basically ignores all complaints. One of the people who works in the rental office in our building has mental health issues, she makes random comments, flirts with tenants, and talks openly about other tenants personal business. This behaviour is completely unacceptable and unethical. When I reported it to the senior manager, she basically said it did not happen, insinuating that I was lying.During my time at ****************, there were constant noise issues. When I reported the problems I was completely ignored. After six months of going without sleep, I had to ask my employer to lay me off because I could no longer function. This situation was very difficult, I lost my job due to lack of sleep. The landlord, the senior manager, completely ignored my complaints. All she did was circulate printed letters to all the tenants on our floor, but it had no effect. The person living directly in front of me across the hallway is pretending to be a student. She walks around in the hallways in the middle of the night, opening and closing doors, exiting and entering her unit dozens of times at all hours of the night. According to the employee who works in the rental office, this tenant has been behind on rent for more then 6 months and she is causing a disturbance, but management is supporting her at the expense of the other ********** far, we've had drug dealers, prostitutes, and possibly people cooking meth in their apartments in the middle of the night. Management supports these disruptive people, while the rest of us working people pay the price for their laziness.Heat included is a myth, I froze last winter, had to buy a heater to avoid the discomfort. Management is disrespectful of tenants rights. This is supposed to be a crime-free building. Complete nonsense, crime is rampant in this building.They accuse you of lying, instead of...

• Initial Complaint

  Date:22/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Properties (at ***************** - I can't comment on other locations) routinely removes bike racks in winter (Nov to April). This is unacceptable. Where am I supposed to put my bicycle? I (like many others here) live in a tiny one-bedroom apartment. Why is there no covered bicycle parking in ********************** year round? It (both the bicycle and the owner) would be safer there, too. Taking away a safe space to lock up one's bicycle is an attack on the poorest members of society (and in *****************, that's most of us!) as well as an attack on environmentalism as a whole. While the government claims to push for a **************, private ultra-rich companies deny their tennants a safe space to keep the most basic forms of clean alternative transportation. This is absolutely intolerable. Surely, there must be laws protecting the most disenfranchised of us from these unscrupulous corportations. How can the BBB help?

  Business Response

  Date: 13/11/2023

  Please see attached response to a complaint issued to the Better Business Bureau (ID *********. Please confirm receipt of this email.

   

   

  Thank you,

   

  *********************

  Executive Assistant

  & Property Manager

  Paramount Properties

   

  tel:  **************

  fax: **************

  email: ***********************************

   

  *************************************

  ****** ** K2P 2E1

  www.paramountapts.com

   

  Please allow 48 hours response time for all non-emergency tenant communications. Emails are not reviewed after hours, during weekends or during holidays. For after-hours emergencies, please call the after-hours emergency pager to reach our on-call superintendent.

   

  Due to COVID-19, the **************************** is temporarily accessible by appointment only via telephone *************) or email (*********************************** ). To protect yourself and others from COVID-19, masks are required in building common areas and continue to maintain physical distance of at least two metres or six feet whenever possible.