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Business Profile

Public Relations Counselor

Flagship Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid flagship $23.17 to ship $202 USD ($287.38 CAD) worth of goods for my small business to my cross border shipper (DYK in *******). They failed to do so. The package got lost for weeks, ended up being shipped back to me. All of my orders got cancelled, therefore leaving my small business $310.55 in the hole. I have been dealing with them for months now trying to come up with a resolution and they will not help me. This has been ongoing since December 30th. My package was returned to me a month later, the bags ripped and torn open, dirty. One of my items were wet and mouldy. There was damage to numerous items (photos all provided to flagship). I am seeking my $310.55 that my small business lost because of them. If not, I will be taking legal action against this business.

Flagship Solutions is NOT a BBB Accredited Business.

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