Complaints

This profile includes complaints for Condominium Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Condominium Management Group

  434 Queen Street Ottawa, ON K1R 7V7

  
• 

  Condominium Management Group

  335 Catherine Street Suite 200 Ottawa, ON K1R 5T4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23083147
  
  I am rejecting this response because:
  
  this is not what I was told.  They did not do the inspection. 
  
  Sincerely,
  
  ****** *******tement was made while standing on the buckled flooring. I feel that they engaged in elder abuse. **** ******* has refused to send me documents that would substantiate my claim. **** ******* repeatedly ignored my inquiries about possible mould issues which could damage my health. They deliberately engaged in this above mentioned behaviour hoping to cause severe stress to an elderly person. Repairing the floor could probably be done at a very reasonable cost. It does not require replacement of both floors. They need to made aware that there behaviour is unacceptable and all repairs must be done by a qualified independent repair person who **** ******* and Condominium Management Group cannot harrass or intimidate. I wish no further contact with ******* *******

  

  Business Response

  Date: 21/03/2025

  In conjunction with the inspection on February 12, 2025, which was a pre-scheduled inspection of all units affected by a flood originating on the 14th floor,the property manager attended all units and was accompanied by the superintendent and two representatives of a professional restoration company.The sole purpose of the inspection was to obtain a report assigning the statement of work for standard unit repairs to be accompanied by a quote for each affected unit. The contractor has since provided the property manager with a statement of work and pricing for the other units inspected that same day but had not provided same for this unit due to the interruption mid-inspection. The property manager has since appealed to the contractor who stated they feel they do have sufficient information which does include replacement of your laminate flooring in the one bedroom, hallway and living room affected by the flood.Upon receipt of the quote, it will be forwarded to the respective unit owner for review and/or acceptance. To clarify, replacement of standard unit equivalent laminate flooring in the unit owner's one bedroom, hallway, and living room, impacted by water damage, is at no cost to this unit owner in conjunction with this insurable event and the condominium corporations standard unit bylaw. 
  During the inspection, the unit owner and the superintendent were speaking quietly in the living room and the owner then instructed him to leave the unit and he respectfully complied without delay. The owner then turned their attention to the property manager,and one of the two restoration contractor representatives, who were both inspecting the floor in the adjacent bedroom. When asked whether the flooring was going to be replaced, the property manager replied by explaining that completion of the restoration contractor's inspection was necessary before making a final determination. This statement was not intended to upset or intimidate the owner, however, at this moment the owner instructed the property manager and the two contractor representatives to stop inspection and leave the unit, which they respectfully complied with immediately. The communication preference of the owner in relation to this matter will be respected and emails/information sent via the property's administrator.

  

  Business Response

  Date: 02/04/2025

  The owner has already acknowledged in her initial complaint that the manager was in the unit on February 12, 2025, and the attached notice and email communications serve as official documentation that the inspection took place. These communications, which include date and time stamps, were sent in accordance with our standard notification procedures to ensure transparency and adequate preparation time.
  
  As outlined in our initial response, the February 12, 2025,inspection was a pre-scheduled assessment of all units affected by the water infiltration incident originating from the 14th floor. The property manager attended all impacted units, accompanied by the superintendent and two representatives of a professional restoration company. The sole purpose of this inspection was to obtain a report outlining the statement of work required for standard unit repairs, along with corresponding quotes. All other affected units were successfully inspected and documented, except this unit, where the inspection was interrupted mid-process. It is again important to note that at no point during the inspection was there any intention to intimidate or engage in inappropriate conduct. The property manager, restoration representatives,and superintendent adhered to professional standards and promptly exited the unit upon request. 

• Initial Complaint

  Date:20/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22448731

  
  I am rejecting this response because I have not been provided with any timeline on completion of work. It has been almost 5 months since the issue was initially reported and over 2 months since the last contractor came in for estimate. I waited over 2 weeks to get a reply from property manager via email. When I was able to reach him out via phone call, I was told same thing that there are currently no set dates, and no one knows when the repairs will be conducted.

  I am not contacted by any contractor yet; I am requesting the work to completed **** as it already has been almost 5 months. Also requesting to be provided with timeline on which repairs will be conducted, As I am not getting any firm answer whenever I am contacting regarding repairs.

  In addition to that, I sent another email for the same issue stating that: On October 29, 2024, it was raining and the leak started, the video is attached along with this email. I had to empty the bowl twice.Whenever it rains it leaves a puddle of water near the door. If left unattended, it can start leaking through floor and affect residents living downstairs. And in *******, it may get worse.

  I am not able to attach video here due to attachment requirements.

  I request you to please help us solve this issue as soon as possible.

  Sincerely,
  ******** Sharma 
  *************

  ly to be in immense mental and emotional distress as our home is looking like a construction site with half done flooring which I cannot complete until they complete their work. In addition to that I am facing revenue loss as well because I cannot rent this property in this condition.I am requesting you to please investigate this matter as it is my last hope now.I will greatly appreciate that.If any questions, please reach out to me at ************* or *********************** Thank you Kind Regards ******** ****** *************

  

  Business Response

  Date: 28/10/2024

  Thank you for bringing this matter to our attention. We recognize the importance of addressing your concerns in a timely and transparent manner.
  
  Upon receipt of the initial report of damage in June, the Condominium Manager promptly forwarded your repair request to the corporations contractor. However, the initial inspection revealed the need for further investigation to ensure a thorough understanding of the underlying issues that lead to the leak. To that end, the Condominium Manager personally attended a follow-up inspection shorty thereafter and the Board of Directors subsequently engaged with **************************** to collaborate with Haven Building Group on this project.
  
  In the coming days ******************** will be reaching out to the Owner to schedule a time when they can conduct a detailed inspection to develop a scope of work and to certify that the repairs are carried out correctly. We have requested that the engineers expedite the initial scheduling, and we are confident in the capabilities of both companies to provide an efficient and comprehensive assessment.
  
  Given the nature of these repairs, additional assessments will be necessary as the finishing materials are removed.Additionally, the custom-fabricated patio door in question must be ordered ahead of time to minimize the duration without proper coverage. This careful planning is essential, as there is a chance that the door may not be replaced with the original materials once removed.
  
  With the Board's approval of the engineering firm and contractor, we expect that the repairs will commence in a timely fashion following the next scheduled inspection. We appreciate your understanding and remain committed to resolving this issue as swiftly and effectively as possible.
  

  

  Business Response

  Date: 12/11/2024

  The Manager contacted the Owner yesterday (11.11.2024) advising that the Board of Directors has approved engaging an ********* Group and ************************************* to fully investigate and repair the issues identified.
  
  Pending availability provide unit access, management has scheduled the engineers to inspect and assess the area on Friday, November 15th starting at 9 AM.
  
  This will allow us to expedite the design phase and determine the full scope of work required. Once the engineers have completed their investigation and provided their recommendations, management will share the proposed plan with the Board for further approvals.

  Customer Answer

  Date: 21/11/2024

  Complaint: 22448731
  
  I am rejecting this response because:
  

  As we still did not get any Firm response yet. The engineers and contractors visited on November 15, 2024. Apart from this time, 3 contractors have already visited over span of 5 months however no clarity on when repairs will be done. This leaves us in vague situation.
  

  I appreciate the management sending contractors. I am requesting for a firm answer as date when the work will be initiated and the completion date, as various contractors visited before with no desired outcome. I would be happy to take the complain back when I receive a firm answer, or once the work is initiated.

  
  Thank you
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 26/11/2024

  I would like to Accept the offer to mediate. Unfortunately, I was not able to find any option on the left to click to accept.

  Thank you

  Sincerely

  ******** ******

  Customer Answer

  Date: 09/12/2024

  12/9/2024 PE:  Received email from consumer over the weekend.  Email also included supporting documentation in the form of a video.  Text of the email is as follows: My desired outcome is that they conduct the repair as soon as possible. It has been almost 6 months since we made the request and they are not actioning it, so I am requesting to get the repair done as soon as possible.I am attaching a video along with this email showing that there is always a puddle of water whenever it rains or snows inside the kitchen. Additionally, in the master bedroom, due to the gap between doors, it gets really cold, however no action has been taken by condominium management.Apart from that, I am not able to rent or sell the property due to damages. On top of that, I am suffering from heat loss and mess inside the house.Finally, I request repairs to be conducted as soon as possible, and provide us with a starting and finishing date, as whenever I asked about when the repairs will be conducted there is no firm answer.

  

  Business Response

  Date: 11/12/2024

  12/11/2024 PE:  Email sent to complaint handler requesting response and good faith effort in repairing doors.

  12/12/2024 PE:  Spoke with ***** at length about the case.  She is putting together a response and will send.

  12/17/2024 PE:  Email to ***** about the business response.

  12/18/2024 PE:  Email from the business: We appreciate the opportunity to give you an update and work toward resolving this matter together.  Timeline of Actions Taken:November 15, 2024: An engineer completed an initial site visit to assess the door issues.November 25, 2024: The engineers confirmed that the issues with the door require attention. However, no formal report, recommendations, or confirmation of a door order was provided at that time.December 10, 2024: Management requested a follow-up report from the engineer, details on the door delivery status, and a timeline for repairs.December 12, 2024: Management requested updates by end of day on December 13, 2024, along with a meeting with the contractor and engineer to finalize next steps.December 13, 2024: manager held meeting with engineer & contractor to follow up from previous requests, discuss expectations and settle next steps to be taken.December 16, 2024:The engineer submitted initial report including recommendations and next steps with timelines for repairs.Contractor has deadline of December 20th, 2024, to confirm order of door and provide the delivery date from manufacturer.Current Plan:Immediate Next Steps:The engineers and contractors will complete their approach and plan for the necessary repairs before the new door is delivered. This ensures the team is prepared to begin work immediately upon the doors ************** Budget and Commitment:A budget of $15,000 is already allocated for this work. As the engineer & contractor further the investigation they will report back to the board for additional approvals. The board is committed to securing the necessary resources to ensure all issues are resolved. This investigation will continue on to the rest of the stacked townhouse blocks to proactively prevent further issues of the same nature.Communication Updates:A follow-up request has been made to the engineer and contractor to confirm the delivery timeline for the new door, finalize the repair plan, and provide a clear start and end date for the work.The Manager will keep all parties informed of progress and share updates promptly as new information becomes available.We appreciate Mr. ******* patience and understanding as we navigate this situation, and I am confident that these steps will lead to a satisfactory resolution.

  12/18/2024 PE:  Email received from ***** (complaint handler)  Weve just heard from the group completing the repairs (Haven Building Group) and the custom doors will not arrive until February.  Our team continues to press for interim measures, has asked why such a long turnaround time, and is also looking to other canvas other companies to see if that turnaround can be shortened.

  
  

   

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22092927
  
  I am rejecting this response because:

  Dear Better Business Bureau,
  
  I am writing to express growing concerns from homeowners within our condominium community regarding the performance of our current property management group. Over the past year, many residents have voiced dissatisfaction with both the service quality and the management's response to their concerns.
  
  Despite the general increase in costs attributed to inflation, residents have observed that the quality of service provided has been mediocre at best. Complaints include inadequate maintenance, lack of effective communication, and an overall decline in service standards. This has led to considerable frustration, as residents feel they are not receiving value commensurate with the rising costs.
  
  Requests for improvements and resolutions have been made since 2023, but there has been a noticeable difference between the promptness of email responses and the actual actions taken to address these issues. Many homeowners are now either seeking to reverse the management decision or replace the current property management group.
  
  We are requesting the BBBs intervention to investigate these concerns and assist in finding a resolution. Your involvement would be instrumental in ensuring that our issues are addressed effectively and that appropriate action is taken.
  
  Thank you for your attention to this matter. I look forward to your support in resolving these ongoing issues.
  
  
  Sincerely,
  *************************************

  ys or inadequate responses.5. Lack of Response: Our attempts to address these issues with CCC 079 have been met with either inadequate or no response. This lack of communication and action is unacceptable and exacerbates our concerns.Given these issues, CCC 079's operational practices are increasingly appearing fraudulent. We seek your assistance in investigating these concerns and holding CCC 079 accountable for its actions.Thank you for your attention to this matter.Sincerely,****************************************

  

  Business Response

  Date: 09/08/2024

  Hello, 

  Responses are numbered below, and attached are copies of the referred to documents. 

  
  1. Increased Condo Fees
  The 2023-24 Budget,which was sent to all Owners in October 2023, had Condominium Fees raised 5.2%.As mentioned in the budget letter to Owners, the increase to condominium fees was to meet the increased costs, largely due to inflation. The Corporation also expects to have substantially increased costs for insurance, water usage, snow removal and contributions to the ************* Furthermore, there was a special assessment for $24,000.00 under the 2023-24 Budget. This special assessment was primarily to ensure a lower condominium fee increase for the 2023-2024 fiscal year, as the original increase to cover unanticipated costs, including costs associated with inflation levels would have resulted in an increase estimated at 9.4%. The special assessment payment was due in two (2) payments beginning on March 01, 2024, with the second and final payment on August 01, 2024.
  
  2. Second Mortgage Requirement:  
  Management & the ***** of ********* recognizes that this is a significant increase when many Owners are already struggling with the rising costs of living and remain committed to keeping future fee increases minimal.Furthermore, it should be noted that fees are comparable with neighboring condominium corporations of similar size & age.
  
  3. Numerous Special Assessments:
  As mentioned in the 2023-24 Budget, this special assessment was primarily to ensure a lower condominium fee increase for the 2023-2024 fiscal year, as the original increase to cover unanticipated costs, including costs associated with inflation levels would have resulted in an increase estimated at 9.4%.
  
  4. Mediocre Services: 
  Management believes the Owner is referring to the multiple correspondence regarding landscaping. The landscapers have been on site when able (due to weather) and have addressed issues that are brought to the attention of Management. Unfortunately, due to the weather in July 2024, there was a period of roughly 18 total rain days, which caused delays in tree trimming, etc. Due to these rain delays, the landscapers (and others) have been playing for a lack of a better term catch up with their duties.
  
  5. Lack of Response: 
  Though Management tries to respond to all emails/voicemails in a timely manner,during busy times this is not always possible and management asks to allow 2-3 business days for a reply to an email/voicemail. This is noted in any out of offices as Management is also on the road, performing site inspections.However, after reviewing correspondence with the Owner and the Property Management, we've in fact received thanks for prompt responses which would contract the above point. 

  
  Thank you, 

  
  Condominium Management Group 

  

  Business Response

  Date: 13/08/2024

  The response was not addressed to our firm, but rather to the BBB requesting support.

  Customer Answer

  Date: 13/08/2024

   
  Complaint: 22092927
  
  I am rejecting this response because:

  While I appreciate the efforts made by the management, their response lacks the transparency and detailed information required to address our concerns effectively.

  Our community is in need of clear and comprehensive insights into the managements decision-making processes and a commitment to providing optimal services to all homeowners. Transparency in these areas is crucial to maintaining trust and ensuring that all homeowners' needs are met equitably.
  

  I urge the BBB to consider this request for enhanced transparency and to advocate for improved service standards. Your assistance in facilitating a more transparent and effective resolution would be greatly appreciated.
  

   

  Thank you for your attention to this matter.

   

  
  Sincerely,
  *************************************

   

• Initial Complaint

  Date:29/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21362909
  
  I am rejecting this response because: original complaint has not been resolved; work has not been completed. 

  Sincerely,
  
  ***********************

  died the issue nor been responsive beyond hiring a technician from ******* to assess the air quality and propose next steps, and all but have ignored our requests for help. As there are potential health impacts, we have had our windows open all winter - as was advised by *******. At this time my landlords, my husband and myself are not sure how we can ensure action is taken and need help from the BBB. Thank you!

  

  Business Response

  Date: 06/03/2024

  Requests for action have not been ignored. A schedule of events and actions is provided below, in short form, showing that the investigation is still ongoing.

  Also, we would like to note that management did advise the landlord that if their tenants are in discomfort, they should seek alternate accommodations until this matter is resolved.  

  November 22 Foundation repair took place at the rear of 1338 Marigold
  December 12 Tenants reported a smell in their unit, which they believed may be related to the foundation work.
  December 14 -  Haven Group was hired to conduct a site visit to investigate further
  December 15 Landlord had the ducts cleaned.
  December 19  - Haven Group reported that they attended the unit, and the smell was coming from the front of the unit (work was completed at the back). Suggested it may be a plumbing issue.
  December 19 Management contacted ******'s Plumbing to investigate.
  December 23 ******'s Plumbing attended the unit and advised that there was no plumbing issue or smell.
  December 24 January 8 The property manager was on holiday; during which time the unit's owner/landlord had the hot water tank and furnace serviced in case they were the cause of the smell.
  January 11 ***** was still reported again, so both Pinchin Environmental and ********* Group Engineering were contacted for quotes to investigate the source
  January 16 Management & ******* discussed the matter, a quote for further investigative work was received and sent to the Board for review and approval as it was outside the managers spending threshold.
  January 23 ********* approved the quote. ******* was advised to proceed with a soil sample.
  January 25 The soil sample came back negative it was clean. Another quote was received for removing all soil in the backyard, conducting more soil samples, and then bringing in new soil *****K. This quote was sent to the Board again for approval.
  January 29 ********* approved the quote, and CMG contacted ******* to proceed.
  January 31 ******* came back with a revised quote to which the Board advised management to seek additional quotes for comparison.
  January 31 Paterson Group was contacted to provide another quote.
  February 2-9 - Meeting ensued between CMG, Haven, and Paterson Group. ******** required the *** sheets from Haven so they could assess and adequately provide a quote.
  February 20 ***** sent *** sheets to ********* Group;
  
  To date, we are awaiting more information from Paterson Group to know what the next steps are but management continues to follow up. 

  

  Business Response

  Date: 18/03/2024

  As condominium property managers, our primary responsibility is to represent the best interests of the ***** of ********** Owners, and Residents within the communities we manage.

  We understand the urgency and importance of resolving any issues promptly, including those related to structural integrity however,as management, we do not have the authority to authorize repairs beyond a set spending threshold ($2000) without explicit authorization from the Bord of ********* as there could be financial implications for the entire community, depending on the scope of work.

  This ensures transparency and adherence to the established protocols set forth by the ***** of ********* and the community's governing documents.
  
  In order to proceed with the investigation and subsequent resolution of the foundation issue, access to the unit is imperative.
  
  A request has been made for unit access this coming Wednesday,March 20th, to allow the corporations engineer and contractors to continue their assessment and work towards resolving the matter.
  
  We understand that access to the tenants home is a sensitive matter, but it is crucial for the safety and well-being of all residents that this investigation moves forward without further delay.

• Initial Complaint

  Date:23/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023, our property management company confirmed our storage unit assignment (****** *). In early Septemeber, our lock had been cut and our possessions were displaced and thrown out. CMG did not give us notice and allowed a non-resident owner access to the storage. Many of our belongings are still missing. Us the renters, and our rental company have made numerous attempts to contact CMG to resolve this matter. It has been over a month without a response to either party. This behaviour is incredibly neglient and incompetent We are unable to contact any employee from CMG. *** ******** ********** ** *** ***** *** ***********

  

  Business Response

  Date: 25/10/2023

  The Condominium Property Manager spoke with the tenant at great
  length on October 24th to discuss the entry into the locker issue and allowed for
  the opportunity to explain in detail to the tenant any delays in communication
  as work was ongoing behind the scenes.
  
  During the conversation, it was confirmed and understood that the
  entry was not sanctioned by management.
  
  The other unit owner, who entered what they thought was their
  assigned locker, was immediately instructed to cease and desist and place the
  remaining items in secure room for retrieval.
  
  The Condominium Property Manager conversed with the management
  firm responsible for the tenant management, who had in turn had provided an
  inventory list to the Condominium Property Manager.
  
  The Condominium Property Manager then went on site to the property
  to confirm the items that were mistakenly removed were in fact secure. In doing
  so, Condominium Property Manager then confirmed with the tenant’s management
  firm that those items were ready for collection.
  
  Also provided by the tenant was an inventory list of missing
  items, which included an estimated value of the items not that were not
  recoverable. That list will be used to reach an amicable settlement.
  
  As a result of this incident, all locker assignments are being
  reviewed.

• Initial Complaint

  Date:24/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

  we have not received the budget as well as the statements in july or after that.

  if we would have received any mail or anything we would have done the payment ryt away as well as we just received the letter from your lawyer saying lein will be registered in 10 days and the letter we received it was the 11th day and lein was already registered,

  your lawyer team couldn’t send the letter through registered post atleast we could have received it,

  as well we were getting statements before and had the email address on to interac that amount by due date,

  after that, we didn’t get the letter last payment we made in july $902 as the letter had the date to pay that amount.

  I feel that i have been played and got penalized for no reason,
  

  your lawyer said u had to make the $1400 lawyer fees no matter,

  that is ridiculous,

   

  
  
  
  Sincerely,
  
  
  
  ******** *****

  tal amount and I have paid that,
  But this time they have not sent me any bill and just registered the lean against our house
  I am getting mentally tortured,
  I am trying to call no one responds or talk not even lawyers for the condo company
  I am sending emails to the condo company they are not replying to any of that
  They have not done any work in the area and they are just charging the fees
  The common expense is $113 every month as well as the Water bill is $94 approximately every month
  The whole Community has so many issues with the water and Condo Company is not taking any action on that,
  
  At the End
  I would like if Authority can take action against that So, that others shouldn't have to suffer what we are suffering from mental torture,

  

  Business Response

  Date: 30/08/2022

  Similar to a mortgage, condominium fees remain
  consistent and owners are not sent regular statements as reminders for payment,
  also similar to a mortgage these payments are always due on the first day of
  the month. Specifically in condominiums, the owner is provided with an annual
  budget which outlines their fees for twelve months at a time. In this case, two
  statements were sent in July, the first with the outstanding balance, and the
  second advising the owner that the balance due was over 90 days and a lien was
  being registered. Both the corporations’ lawyers and our management firm have
  communicated with the owner and explained that fees are due on the first of the
  month and not every 6 months. 

  

  Business Response

  Date: 01/09/2022

  As
  owners who have purchased in a condominium community, there is an obligation to
  provide payment for monthly fees on a monthly basis, as per the corporation’s
  legal core documents that were provided upon purchase of the residential
  property. Unfortunately, payments from this unit have been inconsistent,
  sporadic and for varying amounts. All unit owners are provided with the option
  of paying common fees by monthly post-dated cheques or via pre-authorized
  payment but ultimately, the responsibility remains with the unit owner to make
  timely payments without the need or requirement of monthly reminders, similarly
  to a mortgage.  
  
  We
  appreciate the feedback and the owner’s point of view on the situation however,
  the matter remains with the lawyer and must be addressed directly with them
  henceforth.
  
  For all
  future payments of common fees, monthly payments via cheque or Pre-Authorized
  payment is recommended to avoid any future arrears or risk of lien.