Customer ReviewsforCanada Post Corporation

I gave them 1 star only because there isn't a 0 star rating available.

Thank you for your feedback. I hope that we will have an opportunity to restore your confidence in our service in the future.

Worst company ever. Says they delivered package but not to my address, to an address that their customer service admits does not even exist. Plus my package requires signature which obviously was not given.

Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this incident caused you. We have reviewed your case under the service ticket and at this time, we encourage you contact the sender of the item for further assistance.Thank you.

insurance, don't bother!I purchased insurance for my package at the post office and informed the clerk about its contents. However, I was not informed that it needed to be in the original packaging. Despite packing it very wellas I do with the many items I send out each year with insurancemy item was damaged during shipping. Now, Canada Post is saying it's not liable (see below). I lost $500, and I feel like I've been ripped off. Additionally, I realize now that none of the other items I've sent out over the years with insurance were truly covered. So, what's the point?"Canada Post is not liable for damage to shipments containing electronic goods unless they are packaged according to Canada Post's packaging guidelines for electronics.As per the parcel guide, shipments containing Electronic Goods are not eligible for damage claims if they are shipped in any packaging other than: the manufacturers original packaging, which is undamaged and has retained its intended shape and strength.

Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you not be satisfied with the outcome of your investigation, please reach out to the Canada Post ***************** with your service ticket number to review your file. ***************************************************************************** Thank you, Canada Post **************

i purchased mail fowarding and put up a new post and mailbox. Then I received a notice to raise the msilbox 3 inches. Until I do Canada Post will NOT DELIVER MY MAIL NOR WILL THEY ALLOW ME TO PICK IT UP AT POST OFFICE. I have 10 days to comply. Meantime it takes several days to hire someone to do the job as I cannot do it myself. I do not know if that is a policy or individual post office decision. The local post office personnel have been totally unhelpful and inflexible.

Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this maybe causing you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** Support team at **************.Thank you,Canada Post *************

I have been expecting a medicine in the mail. Canada Post tracking updated the status as of 10:12pm last night saying: Item arrived ******, **, 10:12pm.Item processed, 12:18am. Item departed ******, 4:33am (?!). Item arrived ******, 4:48am (back?!) Item processed (again!), 4:30am Out for delivery, 6:49am (:-)Notice card left indicating where and when to pick u, p item ****** 7:51 (:-( No notice was found on the mailbox!Tried to contact Canada Post, voice assistance answered, "Sorry you did not receive the notice. Here is the notice number #####. Here is the direction to the post office".Had to take some time off from work to drive to the post office. There was nothing!!What a postal service!FALSE AND MISLEADING UPDATES, CAUSING WASTAGE OF CUSTOMER'S TIME AND BUSINESS DISRUPTION/INTERRUPTION. CALLOUS, INEFFICIENT, WORST!!!

Thank you for bringing this to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns.You have several options: 1) Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2) Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3) Phone- we provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thank you,Canada Post *************

I'm a current employee of this joke of a corporation and boy do I have a bunch to say, if I could give em - stars I would. Not only do they take pride in s******* over their unionized employees, for a multi-billion dollar corporation they sure get stingy whenever it comes to your money and not theirs. Flyers > Employees, half (if not all) of management has never delivered a piece of mail in their life but somehow manage people that do it for a living. Most of the Local Unions you pay dues into for support and assistance are almost as laughable as the Company. All this qnd more really is just the tip, I haven't even gotten into their terrible delivery service/methods. For example, I am currently waiting on important mail that was allegedly sent through *********** from ****** to *******. XpressMusic Post takes 3 days at the *** and it has now been over a week with no sign of this mail and not even a single update in its transition. This is exactly why ******************* etc are claiming their customers/employees and taking their business. Canada Post has proven time and time again to both its employees and customers that they should look elsewhere to receive the service they need or else expect a lot of frustration and disappointment. My recommendations are for Canada Post to get their sh*t together or pass the torch. ??

Hello ******,Thank you for bringing this matter to our attention and we appreciate your feedback. For your employee concern, we encourage you to contact the appropriate department or your local union for assistance.Thank you.

i left them clear instructions to call on delivery because my buildings buzzer system is broken .... they didnt even try to do that and left a slip telling me to pick up my package on the other side of ******* no where near my house ... there are three post offices in my neighbourhood... also the package was here on friday and they sent it to the only location that closes at 5 pm so now i have to go there today pick up the package which is VERY large and then wait for a ride because none of my friends or family can go before 5 because they work ... this has been the most inconvenient service ive ever recived... not happy i will start using *** or ***** from now on.

Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

If I could give zero I would. Months of agony from April 2023, Ive been having my mail missing. I had one delivered at 2am, no proof ok. Sept 4,2023 I call them and tell them Im getting mail from cra and I know the man will steal it because he ONLY takes my sensitive mail. 3 pieces come, he keeps them. Supervisor of depot constantly giving me run around. Lied on a complaint notice he spoke to me, when I was in distress over all my mail. I finally have the police with proof this man is stealing my mail, police call depot. The supervisor lies that the man is no longer on this route. Proof on camera he is and in fact withholding mail from tenants. Months revenue Canada and all my family and I mail and information jeopardize. Our documents and information distributed and tampered with. MONTHS MONTHS! All of a sudden, someone in our building has information about myself that are not on file. They made false claims to cra using this info after breaching my privacy. MONTHS I told them and filed complaints. Pregnant and going through nothing but torment from these ppl that are working together to violate my human rights ! I told them over and over that man knows hes stealing my mail for a reason to do with this building! Im sick to my stomach to know that him and other ppl in power have my entire family info using it to their advantage! I promise you im not scared of any of you, you cant continue to bully me and youre not getting me out of my house this way! I am going to make sure EVERY SINGLE ONE OF YOU RESPONSIBLE FOR THIS PAYS 10 FOLDS!!! I shouldve have to beg and go through this to get my mail, and again Ill and discrimination is an issue and I have enough to prove that. Im going to make every single one that responsible famous for being criminals with money and backup with millions.

Thank you for bringing this matter to our attention. This is not the quality nor care we strive to provide our customers. Please contact our *********************** at ************** and ask to speak to a ******** Care Supervisor. A follow up will then be done internally to review this matter, address your concerns and correct going forward. Thank you, Canada Post ******** Service

Most consistently late delivery service I've ever used. Best case scenario packages are here on the last estimated day. More often than not they end up being about a week later than that. Eg. I place an order where I pay extra for express that says 3-5 business days but its usually closer to ***** days.Also ridiculous that my delivery person never tries to leave my packages, knock, or ring my doorbell. They just walk right up with the 'sorry we tried to deliver it' slip in the first place before actually trying to deliver the package. Incredibly frustrating that I pay for a service from them and don't actually ever get said service.Finally If you call in to complain about any of this then they just tell you to make a ticket that gets 'resolved' without actually being answered two months later.TL;DR worst shipping company operating in Canada. Avoid at all costs.

Thank you for your feedback. We appreciate your feedback and we will continue to work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************