Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

• 

  Canada Post Corporation

  13a Perron St St Albert, AB T8N 1E5

• 

  Canada Post Corporation

  15715 66 St Edmonton, AB T5Y 3A5

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  Canada Post Corporation

  14505 124 Ave Edmonton, AB T5L 3B2

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  Canada Post Corporation

  164 White St Smoky Lake, AB T0A 3C0

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on ****, shipped it through CP (LE 047 712 114 CA) with $100 insurance. CP hands off to **** in the **. In the US the package went missing, my client contacted **** and they told him the **** truck got robbed and many packages went missing.I opened an insurance claim with CP (Canada Post Service Ticket - **********) to recover the cost of the parcel and shipping, however now my client can't be reached anymore and CP refuses to pay out. However I have evidence of paying back the client, **** can be reached by ** to confirm the theft in the **, and I have proof of what the client has said to me which was all sent to CP under the case. Additionally I have re-sent a new item to the client that corroborates the story further ( LE 048 212 534 CA, this one did arrive) Therefore CP should pay the insurance claim.

  Business Response

  Date: 30/07/2025

  Thank you for bringing this to our attention. We apologize for any lack confusion or lack in follow up. 

  Your refund has been processed however please know it can take up to 20 business days to arrive in the mail. 

  Thank you,

  Canada Post 

  Customer Care

   

   

  Customer Answer

  Date: 06/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:15/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I recently moved from ******** to St. Francois ****** with a possession date of June 18th. On June 16th, I reached out to Canada Post to request mailbox keys. After several times contacting Canada Post as shown in my screenshot of the emails. I am yet to receive mailbox keys and do not have access to any of my mail through Canada Post.

  Business Response

  Date: 21/07/2025

  Thank you for your recent Better Business Bureau feedback. We are truly sorry for the frustration caused by your community mailbox keys not being ready for pick up. Based on your Canada Post Service Ticket ********* it appears a supervisor has been in touch with you and resolved the issue. They also noted that they had provided you with their direct number should you have any further concerns with this ticket.

  
  Thanks,
  Canada Post
  Customer Care

  Customer Answer

  Date: 21/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2025, I visited Canada Posts ******** branch (****************************************************************************) to send two childrens passports to the Chinese Consulate, each needing a $23 money order. A staff member incorrectly advised buying one $23.50 money order ($8.50 fee) and one large/two small envelopes. I paid $115.32, with $32 refunded for cash payment. The consulate rejected the mailing due to one incorrect money order. On June 27, I repurchased two correct money orders and envelopes, costing $83.32. The error caused a $115.32 loss: $83.32 (second envelopes) and $32 (unusable money order/fee).I filed a complaint (Service Ticket #**********) on July 3, 2025, and called **************, but was told envelope costs/fees are non-refunded. No response to my complaint, so I escalated to the Ombudsman on July 4, 2025. I request a $115.32 refund and staff training. Receipts and money order serial number available. Please assist.

  Business Response

  Date: 14/07/2025

  Thank you for your recent Better Business Bureau submission.We are truly sorry for the inconvenience caused by the Postal Outlet. Please know that your concerns have been brought forward to the Canada Post Retail Business Manager in Service Ticket ********* to resolve the overpayment issue and training concerns.

  Should you have any further questions about your service ticket please follow up with Canada Post ***************** ************* which can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.

  Thank you,
  Canada Post
  *************

• Initial Complaint

  Date:15/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Prepaid Canada Post **** and I reported that an Amount of $696.75 us was taking from my account (hacked) plus exchange fees of $17.42 for a Total OF $714.17 I reported that on This Monday BUT it seems that THEY DONT take that very seriously ! The TICKET Number is ****** and Re number is ******. This is the pre paid card I use for work related gas purpose ITS PRETTU OBVIOUS I didnt do that transaction and I am not waiting for 90 to 120 days for this to be resolve. I called several time as that transaction Occurred on may 08 2025 and now my account is Blocked for obvious reasons . I was told to emailed canada post with no further details. I NEED this amount to be return as soon as possible $714.17 I did offer to go to the **** but was told to wait 90 to 120 days for there internal investigation to carry on. I DONT have that kind of time and IT IS A PRE PAID credit Card. The merchant in question has no phone number or NOTHING!!!!!!!!!!!! So please lets FIX that **** Thank You

  Business Response

  Date: 26/05/2025

  Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you wish to have an update on your ticket referenced above, invite you to contact ************************ at **************.
  
  Thank you,
  Canada Post **************

  Customer Answer

  Date: 26/05/2025

  Complaint: 23335175
  
  I am rejecting this response because: Every time I called to check on my ticket# they don't want to transfer me to there service level 2. and Last week when I did talk with level 2 Amai  r was his name said that he has to escalate to a different level.   SEE THE RESPONSE I got back from them! and also during my phone conversation (which I recorded) they did say that they had several complaints about that particular merchant (which they don't exactly know what merchant it is or don't even have a phone number to Contact them So yes I would like my money back IF full that is and as soon as possible.

  See attached Gmail

  RE: URGENT LEVEL 2 Charge Dispute on my card Ticket Number is #****** - IPM***-1928
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  Client Services <*********************************************************************>
  Thu 22 May, 13:48 (4 days ago)
  
  
  
  to me, *************************************************************, Client
  
  
  
  
  
  Translate to French
  
  
  
  
  
  
  Hello Stephane,
  
  Thank you for your patience and understanding. Currently, I am unable to file a dispute for the unauthorized transaction.
  I have raised a ticket (Ticket # IPM***-1928) with the *** team to investigate the reason for this issue. Once I can proceed with the dispute, we can work toward your refund as soon as possible.
  
  Best regards,
  Umair.

  
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 26/05/2025

  This just came in by email after an other phone call I made today May 26 2025  Just so that it is recorded TILL it settle and I get my money back. Thank You I wont clause this dispute until I get the full amount owing back from Canada Post

  Here is the new email Dated May 26 2025

  RE: URGENT LEVEL 2 Charge Dispute - 329240
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  ***************
  14:46 (11 minutes ago)
  
  
  
  to me, *************************************************************, Client
  
  
  
  
  
  
  
  
  
  
  
  
  Hello Stephane,
  It was a pleasure speaking with you. I have discussed your case with the manager, and the dispute team will review it following the standard process for all disputes.
  The estimated timeline for the dispute settlement is August 10, 2025. I attempted to advocate for an expedited review of the unauthorized transactions; however, my manager advised that it is beyond their control, and the standard process must be followed.
  
  Your dispute reference number is 329240. Please let us know if you have any further questions.
  
  Best regards,
  Umair.
  Umair |  *************** Specialist
  *************
  ****************
  
  

  Customer Answer

  Date: 27/05/2025

  May 27 2025

  Just got an email saying that they closed my card (see email) and that (IF I WIN THE DISPUTE)  the funds will be deposited to a new card or a cheque would be sent to me. There is NO IF I WIN the dispute as it is a fraud that happen and to  many more like me with there Canada Post Pre paid **** and 120 Days is a long wait to get my funds back as it is over $700.00

  Thank You

  Attached new Email

  Hello Stephane,
  
  I have closed your ************ for now so you will not be charged for the maintenance fee on the card. By August 10th in the event, you win the dispute all the funds will be transferred over to the new card where you can purchase it at the Canada Post office or you can ask for a refund cheque as $10.00 cheque fee will apply.
  
  Best regards,
  Umair.
  
  
  
  Umair |  Client Services Specialist
  Peoples Group
  ****************

• Initial Complaint

  Date:23/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent several hours handcrafting a graduation gift for a customer in ************, I paid for tracked shipping. The customer didnt receive the item. I contacted Canada post and they will not cover the cost of the item or the cost I paid to have it shipped or losing the item. Im on disability and cannot afford to pay for Canada posts buffoonery out of my pocket. Please help me get what Im owed! Shame on Canada Post ripping off their small business on a fixed disability income! I have customers name and email to confirm not receiving and proof of shipping it a second time 1 month later.

  Customer Answer

  Date: 23/04/2025

  I have proof that I printed the label, dropped it off with two other parcels printed at the same time. Both which were scanned and delivered. I have proof of the the conversion between the customer and myself showing they did not receive the item. I have their email address. If in fact Canada post denies being responsible for small business parcels whom have paid for tracked shipping, they need to clearly post on the boxes that any parcel that enter their post boxes are void of tracking and their responsibility to get the contents to the recipient. Im a small business and struggling with permanent disability whom is recocognizrd as such by the provincial and federal government of Canada. I cannot afford to take repeated loses due to canada posts lack of coop ability and or responsibility of the parcels they handle. I have clear proof the item was not delivered and was has made and delivered twice. Canada post needs to make me whole! Period. 

  Business Response

  Date: 01/05/2025

  Thank you for your recent Better Business review. We are very sorry that your item **************** has not arrived yet.

  When a shipment is inducted with Canada Post using your Solution for Small business account, there are several options for this such as a Canada Post pick up, depositing the item at the postal counter or in a Street Letter box.Based on your scanning your item appears to have been deposited in a Street Letter box. Only once the shipment reaches one of our processing facilities are items scanned. These item-level scans confirm that Canada Post physically received the item. Our records indicate based on the scanning that Canada Post has not physically received this item yet.
  If there are no physical scans for your item, or if the only scan recorded was 'Shipment picked up by Canada Post', we have no way of confirming the item in question was part of the shipment and cannot assume liability. In the future should you want to ensure your item receives and physical scan at the time of deposit you can induct your item at the postal counter, and it will be scanned confirming it was inducted.

  Please see the link below:

  ******************************************************************************************************************************************

  Canada Post *************** Customer Guide (March 26, 2025)
  We are very sorry but unfortunately based on the Terms and Conditions a claim can not be started on this item. Should you not be satisfied with your Canada post investigation pertaining to service ticket(s) ********* and ********* please reach out the ***************** for an appeal.
  

  *****************************************************************************

  Thank you,
  Canada Post
  Customer Care 

  Customer Answer

  Date: 01/05/2025

  Complaint: 23240408
  
  I am rejecting this response because: its not acceptable to provide a box that makes your mail disposable by Canada Post and not be responsible for it. You need to provide clear warning across every Canada post box stating that Canada post will not be responsible for any item placed on their postal boxes!! And that your hard work and the extra money you paid for tracked SHIPPING will be VOID! Its no wonder your employees want to quit, so do your customers. A small business on disability can only hope and pray Canada provides a responsible mailing system for ppl who are scrapping to make a living. Shame on YOU! 
  
  
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 01/05/2025

  It was proven that I had to ship this item twice to the same address, I have proof that customer did not receive the item. If in fact youre completely irresponsible for all your drop boxes, they should be removed as theyre a liability to small business or a CLEAR WARNING LABEL should be visible by every single Canadian that Canada post doesnt care about you or your mail. All they want is your money, so be sure to waste our employees time everyday you need to ship a letter as theyre boxes and their handlers are completely incompetent of delivering your mail. This is how the rich stay rich and the poor who are disabled who live off of less than ****** a year stay poor. You should be shut down and I would pan on containing my local MLA about this situation. Enough is enough. 

• Initial Complaint

  Date:31/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So canada post has this pay duties and taxes online, which I did and I paid my ******. When the delivery agent came, she was more interested in handing me the delivery notice than to give me the package in which I have already paid for. I told the delivery agent I have - proof of payment email from canada post - the tracking already updated and it literally says "Duty and taxes paid online"- I have a confirmation number as well the delivery agent just doesn't want to accept anything at all so she gave me the delivery notice in a hurry and I closed the door. Gonna be honest I'm a little on the heavier side and my ankle is not great, I work from home and I don't have a car. Its March 31st and after the freezing rain its ****** cold outside, I have to walk almost 2km to and then another 2km back to my home just to pick up the package that was LITERALLY IN FRONT OF MY DOOR with the delivery agent and I paid my taxes online already and it was already reflected in the tracking. - I called customer service, my god the menu *****, I had to kept telling the virtual assistant that I want to speak to an agent and the virtual assistant said : Can you tell me why you want to speak to an agent, then continues to ramble the exact same thing in its automated menu. So incredibly frustrating, even though I pay my taxes and do things on time, Canada post just continues to be.... so inefficient and not caring. Never using the online portal again since the delivery agents don't even check anything. - finally reached ** ********* resolution latest 7th april and its march 31st right now. Thx Canada Post.

  Business Response

  Date: 08/04/2025

  Thank you for bringing this to our attention. We are very sorry for the service failure and lack of delivery to your door which caused you to have to travel to the ************ This is not the experience we want for our customers.
  
  Your Service ticket ********* was brought to the attention of the depot Supervisor and was addressed with the Delivery agent.This should not happen again.  Again, we are very sorry for service failure and hope to restore your faith in Canada Post in the future.
  
  Thank you,
  Canada Post
  Customer Care 

• Initial Complaint

  Date:26/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following items were returned via Canada Post back to ******* , one on March 11th and March 13th,2025. There are 2 updates on the ** site , have opened tickets with them . The company ******* is telling me to wai, items in transit . It had been 2 weeks . To me, it's obvious Canada Post lost both my packages and are not owning up to it . I have created tickets with them, they say they are looking into it . I am trying to get refunds from the company but Canada Post is not claiming the packages as lost . CanadaPost keeps claiming packages are in transit , and are only changing the expected dates of delivery . I cannot obtain my refunds from the company because they are stalling and not claiming that packages are lost .

  Business Response

  Date: 28/03/2025

  
  Thank you for reaching out.
  
  We are aware that your matter is being investigated and our Claims Team has reached out to you to provide an update. Thank you in advance for your patience as we gather more information to resolve this issue.
  
  Should you wish to know more please contact us at ************** and provide your ticket and tracking numbers in order for us to assist you further.
  
  Canada Post
  Customer Care 
  

  Customer Answer

  Date: 28/03/2025

  Complaint: 23117444
  
  I am rejecting this response because: it seems quite obvious at this point the package has been lost . This is the second package that has been lost . ******* keeps telling me to wait and assumes the package is still in transit . A claim needs to be made so I can receive my refund from ******* . 
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:17/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been receiving my mail. I have not received my **** cheque which was listed as mailed out weeks ago, or any of my payments from customers as I have a small business. I have had to run around trying to get people to hold my cheques and cancel to reissue because my mail isn't showing up. I called Canada Post and was told I would receive a call back, not only did I not get a call back, but when I eventually called again I was told my issue was closed and that there are no problems with my mail...which is interesting because I am still not receiving my mail. No one can come up with a reason as to why my mail isn't being delivered and no one at Canada Post is willing to help figure it out. This is completely unacceptable and I just want someone to figure out what is causing this and find a remedy so I can start receiving my mail...

  Business Response

  Date: 24/03/2025

  Thank you for bringing this matter to our attention, we are very sorry for the service failure and inconvenience this has caused. I was able to find Service Tickets that had been opened with Canada Post ************* on March ***** and ** and investigated the matter of no mail delivery. This is not the experience we want for our customers and regret the stress and inconvenience this caused. We appreciate your feedback, and we will work to improve the customer experience. As noted in the service tickets that were created by ************** the complaint was passed on to our Canada Post local Depot for the missing Lettermail items. Unfortunately they confirmed all mail that they are getting for your address is being delivered as addressed.
  
  Should you not be satisfied with outcome of your investigation please contact the Canada Post ***************** to appeal at ************************************************ you will need to provide the ombudsman office with your service ticket numbers (*********, *********, *********) referencing your complaint.
  
  Thank you,
  Canada Post
  Customer Care
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parcle was send from ******** it was returned from Canada without any reason mentioned. I belive as per my info adress and phone number was correct.I want to know exact reason as my parents have spend money and they have to spend more money to recieve ***** one was called on phone number mentioned on parcel and there was no card left on door for later pick up.

  Business Response

  Date: 17/03/2025

  Thank you for your recent feedback. We are truly sorry for the return of this item and can understand the frustration and concern caused when the reason is unknown. Items can be returned for many reasons; in this case it was not made clear from the scanning as to what happened. It should be marked on the parcel as to the reason for the return, please verify with the sender.
  

  When an item scans verify addressee this could mean a missing unit number/ house number or damage to the label, so delivery was not possible. The phone number unfortunately is not captured to correct addresses,it would be used for Customs or Security and investigations.

  Please follow up with the sender of the item in ******** to verify the reason on the parcel for the return. An investigation for a refund can be started with the ***************************** should the sender determine the return was a mistake. The ****************************** internally comes to Canada Post for more information on why the item was returned and thus may consider a refund.

  Should you require more details on the process please contact Canada Post Customer Care.

  You have several options:
  Customer Care can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
  Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)

  
  Regards,
  Canada Post
  Customer Care

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into a new place. I needed to get keys from Canada Post to access my community mailbox and receive mail at my new address. I submitted a request on the Canada Post website for new keys as a new resident. A service that they claim on their website is provided free of charge. They are supposed to change the locks and provide me with keys for free. I get my delivery notice to go pick up the keys and it says amount owed $25 I fill out a support ticket on their website because this must be a mistake. I am not asking for replacement keys because there is nothing to replace. I get a voicemail a few days later telling me that it is their procedure to charge for new keys. This is false. In total I have opened three support tickets and filled out the request for new keys as a new resident twice. They are still claiming I owe them $29 for a free of charge service.

  Business Response

  Date: 10/03/2025

  Canada Post has reached out to the customer to resolve this issue.

  Thank you,

  Canada Post

  Customer Care

  Customer Answer

  Date: 17/04/2025

  I ordered an item online. I have no say on what delivery service the seller opts to use. They unfortunately chose Canada Post. I paid for shipping. I specifically requested that they deliver it to my front door because I dont have a community mailbox, canada post never gave me access to my mailbox. They delivered my package to a mailbox. I have absolutely no idea who's mailbox they put it in if I dont have one. I have opened a support ticket and tried contacting them to no avail. They stole my property and delivered it to someone else.

  Business Response

  Date: 23/04/2025

  Canada Post has reached out to the customer to resolve this.

  Thanks,

  Canada Post 

  Customer Care