Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

• 

  Canada Post Corporation

  6010 67A St Red Deer, AB T4P 3E8

• 

  Canada Post Corporation

  10 Main St Ardrossan, AB T8E 2A2

• 

  Canada Post Corporation

  104 Park St Hinton, AB T7V 2B1

• 

  Canada Post Corporation

  5217 50 St Tofield, AB T0B 4J0

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I took the day off work to wait for my package and I seen the truck pull up the delivery person get out with some letters and walk towards the door its an apartment building waited at my door for them like 10 mins went by so I looked out and saw them driving away then I got an email saying I wasnt there for delivery and a pickup notice has been left so I checked my door and the front doors nothing was there so then I went back in the building g to the mail room and they left the notice in my mailbox, so they never even tried to deliver the package just said I wasnt home this is the 2nd time theyve done this in a month, why cant they do there jobs?

  Business Response

  Date: 14/08/2025

  Thank you for your recent Better Business Bureau submission.We are very sorry for the missing delivery attempt and the inconvenience this caused by missing a day of work.
  

  In your Canada Post Service ticket ********* this lack of service was addressed with the delivery agent and will not happen again. We thank you for bringing this complaint forward so we can improve.
  

  Should you have any other questions about your complaint and service ticket please reach out to Canada Post customer Care team.  

  Customer Care can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
  Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)

  Regards,
  Canada Post
  Customer Care

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I contacted Canada post regarding this issue after the receiver had complained thats the cards arrived damagedI reached out to Canada post and they continuously gave me multiple service tickets..I called multiple times asking to have someone call me which never happend..also was told they had left me a message which was a lie I didnt have any voicemails..after have multiple dates of when my claim was to be solved which ended up being July 21st called on that day was given the run around as its been since this issue started..was told within 48hrs after my case was to be resolved..I received a generic email trying to say it was my faultI ship parcels all the time and Im very aware as to how to protect them Im not new to this, the receiver had gotten an email from Canada post asking about the parcel which I have and will gladly send to you..anyhow then I was escalated to a supervisor which he clearly had no idea what he was going this claim had been with cp for over 6 weeks and no one looked at the file but ironically just as the last day came which was July 21didnt receive an email till the 24th of July again well past the cut off, I have that email as well gladly will send it. Both emails I received seemed extremely generic like it was cut and pasted, given I had called multiple times to follow up you would assume a call back wasnt too much to ask..apparently it was, as a result of the negligence of Canada post I ended up having to refund the receiver 1500 out of my own pocket which isnt right because I did nothing wrong i shipped it with protection and when it went to the mail it was perfect when it arrived was far from when it was sentI paid for the insurance to be safe to avoid any issues and after trying multiple times to come to a resolution I was given the run around multiple service tickets asking to receive a call and nothingwhich is just bad business all together didnt appreciate speaking to cp staff and them talking down to me

  Business Response

  Date: 12/08/2025

  Thank you for your recent Better Business Bureau submission and thank you for sharing the difficulties you have been going through with this package. We are deeply sorry for the frustration and inconvenience this has caused. Based on your Canada Post Service Ticket ********* it appears you spoke with a Canada Post Supervisor on July 25 who confirmed that the ticket had been closed with a final decision. Unfortunately, this can not be reversed by your better Business Bureau submission. To appeal this decision please follow up with the Canada Post ***************** who is a third party that will investigate the decision Canada Post has made on your Claim. Please reference your service ticket number ********* for an appeal process *****************************************************************************. We have also included an attachment form that can be mailed or faxed.
  Thanks,
  Canada Post
  ************* Team

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canada Post has been delayed on a piece of mail that is supposed to arrive from ************************* as of the second last week of last month and they are still dragging their feet despite a back to work order as of December. This mail involves a check of around $40 and I am extremely disappointed in the fact that they are dragging their feet despite this back to work order. I would like an apology, and an explanation.

  Customer Answer

  Date: 11/08/2025

  I have yet to receive a check for the amount that was mistakenly sent via Canada Post, this is about 2 months ago that they claim to have sent it.

  Business Response

  Date: 12/08/2025

  Thank you for your Better Business Bureau submission. We understand that your mail is important to you, and we work hard to make sure it arrives as soon as possible. We are very sorry for the delay on your expected letter. When a letter is delayed, here are some steps you can take.

  Check mail delivery standards Mail delivery standards vary depending on distance. Standards are not guaranteed and may be affected by holidays and seasonal volume, but you can generally expect delivery within the following time frames. Note that most delayed letters arrive within 5 business days of their usual delivery standards.
  2 business days for your local area
  3 business days within your province
  4 business days across Canada
  Up to 7 business days internationally

  Make sure the item was addressed correctly Reach out to the sender and confirm they used the correct address.

  Check for service delays and disruptions Check our delivery service alerts, as mail might occasionally be delayed due to disruptions from weather conditions or international issues.
  

  As you have mentioned this was mailed a month ago it is well over the estimated delivery timeframe. Our suggestion would be to reach out to the sender of the item to verify if the item was mailed to the correct address,has it been returned to sender and or to look at doing a reissue of the payment in the event there was an unforeseen loss of this letter.
  

  Please note that individual letters without tracking numbers cannot be investigated, but well use your feedback to learn where to improve our delivery system. Feedback will not receive a direct response. If you would like to have a formal service ticket created to log this delay, please reach out to Canada Post ************* Team.
  

  You have several options:
  ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
  Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)
  
  Regards,
  Canada Post
  *************

  Customer Answer

  Date: 21/08/2025

  I was informed that Primus had sent the check as of yesterday VIA mail, still waiting of course. 

• Initial Complaint

  Date:29/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Canada Post for Mishandled Package and Unresolved Compensation Dear Better Business Bureau,I am writing to formally file a complaint against Canada Post regarding a mishandled package and an ongoing failure to resolve the issue. Despite multiple attempts on my part to reach a resolution, Canada Post has not provided adequate support or compensation.Details of the Incident:Tracking Number: **************** Date of Shipment: May 7 2025 Expected Delivery Address: ************ c/o RMA *********************************************************************************************************************** Issue: The package was incorrectly delivered to the wrong address, as confirmed by Canada Post Tracking number that was given to me when I dropped off my package. The receiver has not received the package, and I immediately contacted Canada Post upon noticing the ******** Attempts to Resolve:I had filed a few claims with canada post, the first one got ignored and when I called for follow up they had no information for me. The second claim they stated the person I was sending the package to was the one who had to submit the claim, which was incorrect information. The third time I got hung up on in the middle of me explaining the issue. Ive been going in circles trying to get my issue resolved and its causing alot of grief and hardship.Over two months have passed, and the issue remains unresolved despite repeated efforts on my part.I have spent significant time and energy providing documentation and communicating with customer service with no satisfactory outcome.Desired Resolution:I am requesting that Canada Post issue a full compensation for the lost package as per their liability terms for shipping errors. I believe Canada Post has failed in their duty to handle this situation responsibly and within a reasonable timeframe, and I am requesting the BBBs assistance in pursuing a fair resolution.Thank you for your attention to this matter.

  Business Response

  Date: 30/07/2025

  Thank you for your feedback. We truly regret any frustration or miss communication this may have caused.
  
  You were correctly advised by our agents. Because this is a third party return item, any inquiries or claims must be dealt with by the third party-in this case Deals2You. We encourage you to contact them directly to advise that the item has not been received so that they may investigate.
  
  Should you have any further questions about please follow up with Canada Post **************** and ask to speak to a Supervisor. They can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
  
  Thank you,
  Canada Post
  Customer Care
  

• Initial Complaint

  Date:25/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on ****, shipped it through CP (LE 047 712 114 CA) with $100 insurance. CP hands off to **** in the **. In the US the package went missing, my client contacted **** and they told him the **** truck got robbed and many packages went missing.I opened an insurance claim with CP (Canada Post Service Ticket - **********) to recover the cost of the parcel and shipping, however now my client can't be reached anymore and CP refuses to pay out. However I have evidence of paying back the client, **** can be reached by ** to confirm the theft in the **, and I have proof of what the client has said to me which was all sent to CP under the case. Additionally I have re-sent a new item to the client that corroborates the story further ( LE 048 212 534 CA, this one did arrive) Therefore CP should pay the insurance claim.

  Business Response

  Date: 30/07/2025

  Thank you for bringing this to our attention. We apologize for any lack confusion or lack in follow up. 

  Your refund has been processed however please know it can take up to 20 business days to arrive in the mail. 

  Thank you,

  Canada Post 

  Customer Care

   

   

  Customer Answer

  Date: 06/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:15/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I recently moved from ******** to St. Francois ****** with a possession date of June 18th. On June 16th, I reached out to Canada Post to request mailbox keys. After several times contacting Canada Post as shown in my screenshot of the emails. I am yet to receive mailbox keys and do not have access to any of my mail through Canada Post.

  Business Response

  Date: 21/07/2025

  Thank you for your recent Better Business Bureau feedback. We are truly sorry for the frustration caused by your community mailbox keys not being ready for pick up. Based on your Canada Post Service Ticket ********* it appears a supervisor has been in touch with you and resolved the issue. They also noted that they had provided you with their direct number should you have any further concerns with this ticket.

  
  Thanks,
  Canada Post
  Customer Care

  Customer Answer

  Date: 21/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping with Canada Post on 2-Jul-25 Attempted item return on 4-Jul-25 stating that it contained batteries (did not). Called into the call in line, said "technical difficulties" made for long wait times and it is quicker to use the chat. Chat agent, although friendly, was unable to do anything. Denied refund, denied an immediate call back and suggested calling back into the line I already called into which stated to use the chat agent creating a circular process. After a considerable amount of time trying to talk sense to the Agent, they "disconnected" without solving the issue or attempting to contact me. The problem is with the customer service process with **********************, they are unable to respond in a timely fashion and refused to refund when they cannot provide the service.

  Business Response

  Date: 14/07/2025

  Thank you for your recent Better Business Bureau submission. We are truly sorry for the inconvenience caused by the unsatisfactory service of the Chat Agent as well as the frustration caused but your parcel being RTS in error. Please know that your concerns have been brought forward in Service Ticket ********* regarding these concerns. It appears that in this Service ticket the Supervisor has spoken with you and refunded the postage paid for the error in the returned parcel. Again, please accept our apologies for this error and inconvenience.
  
  Should you have any further questions about you service ticket please follow up with Canada Post ***************** ************* which can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
  
  Thank you,
  Canada Post
  *************

  Customer Answer

  Date: 21/07/2025

  Complaint: 23557552
  
  I am rejecting this response because:

  I have not received the refund.

  This response does nothing to solve the root cause. I need an action plan from Canada Post on how they are going to fix their broken customer service. 

  
  
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 24/07/2025

  Thank you for following up. The refund for the returned item was issued on July 9th, should you not have received the cheque in the mail within 30 business days please follow up with the Canada Post ************* and they will be more then willing to start the cheque reissue process for you.

  We understand your concern about getting the to root cause,there were system upgrades going on during the first week in July which prompted the disclaimer that there were longer than usual phone wait times and Chat is an option. Unfortunately, currently our Chat agents have a 24hr call back process in place. We can value how frustrating this must have been to have to call back and we have noted your feedback on changing this process. Unfortunately, there is no further action plan that can be provided to you at this time. We thank you for taking the time again to respond and let us know how we can improve.

  Should you have any further questions please follow up with Canada Post ***************** ************* which can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST

  Thank you,
  Canada Post
  *************

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2025, I visited Canada Posts ******** branch (****************************************************************************) to send two childrens passports to the Chinese Consulate, each needing a $23 money order. A staff member incorrectly advised buying one $23.50 money order ($8.50 fee) and one large/two small envelopes. I paid $115.32, with $32 refunded for cash payment. The consulate rejected the mailing due to one incorrect money order. On June 27, I repurchased two correct money orders and envelopes, costing $83.32. The error caused a $115.32 loss: $83.32 (second envelopes) and $32 (unusable money order/fee).I filed a complaint (Service Ticket #**********) on July 3, 2025, and called **************, but was told envelope costs/fees are non-refunded. No response to my complaint, so I escalated to the Ombudsman on July 4, 2025. I request a $115.32 refund and staff training. Receipts and money order serial number available. Please assist.

  Business Response

  Date: 14/07/2025

  Thank you for your recent Better Business Bureau submission.We are truly sorry for the inconvenience caused by the Postal Outlet. Please know that your concerns have been brought forward to the Canada Post Retail Business Manager in Service Ticket ********* to resolve the overpayment issue and training concerns.

  Should you have any further questions about your service ticket please follow up with Canada Post ***************** ************* which can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.

  Thank you,
  Canada Post
  *************

• Initial Complaint

  Date:15/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Prepaid Canada Post **** and I reported that an Amount of $696.75 us was taking from my account (hacked) plus exchange fees of $17.42 for a Total OF $714.17 I reported that on This Monday BUT it seems that THEY DONT take that very seriously ! The TICKET Number is ****** and Re number is ******. This is the pre paid card I use for work related gas purpose ITS PRETTU OBVIOUS I didnt do that transaction and I am not waiting for 90 to 120 days for this to be resolve. I called several time as that transaction Occurred on may 08 2025 and now my account is Blocked for obvious reasons . I was told to emailed canada post with no further details. I NEED this amount to be return as soon as possible $714.17 I did offer to go to the **** but was told to wait 90 to 120 days for there internal investigation to carry on. I DONT have that kind of time and IT IS A PRE PAID credit Card. The merchant in question has no phone number or NOTHING!!!!!!!!!!!! So please lets FIX that **** Thank You

  Business Response

  Date: 26/05/2025

  Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you wish to have an update on your ticket referenced above, invite you to contact ************************ at **************.
  
  Thank you,
  Canada Post **************

  Customer Answer

  Date: 26/05/2025

  Complaint: 23335175
  
  I am rejecting this response because: Every time I called to check on my ticket# they don't want to transfer me to there service level 2. and Last week when I did talk with level 2 Amai  r was his name said that he has to escalate to a different level.   SEE THE RESPONSE I got back from them! and also during my phone conversation (which I recorded) they did say that they had several complaints about that particular merchant (which they don't exactly know what merchant it is or don't even have a phone number to Contact them So yes I would like my money back IF full that is and as soon as possible.

  See attached Gmail

  RE: URGENT LEVEL 2 Charge Dispute on my card Ticket Number is #****** - IPM***-1928
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  Client Services <*********************************************************************>
  Thu 22 May, 13:48 (4 days ago)
  
  
  
  to me, *************************************************************, Client
  
  
  
  
  
  Translate to French
  
  
  
  
  
  
  Hello Stephane,
  
  Thank you for your patience and understanding. Currently, I am unable to file a dispute for the unauthorized transaction.
  I have raised a ticket (Ticket # IPM***-1928) with the *** team to investigate the reason for this issue. Once I can proceed with the dispute, we can work toward your refund as soon as possible.
  
  Best regards,
  Umair.

  
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 26/05/2025

  This just came in by email after an other phone call I made today May 26 2025  Just so that it is recorded TILL it settle and I get my money back. Thank You I wont clause this dispute until I get the full amount owing back from Canada Post

  Here is the new email Dated May 26 2025

  RE: URGENT LEVEL 2 Charge Dispute - 329240
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  ***************
  14:46 (11 minutes ago)
  
  
  
  to me, *************************************************************, Client
  
  
  
  
  
  
  
  
  
  
  
  
  Hello Stephane,
  It was a pleasure speaking with you. I have discussed your case with the manager, and the dispute team will review it following the standard process for all disputes.
  The estimated timeline for the dispute settlement is August 10, 2025. I attempted to advocate for an expedited review of the unauthorized transactions; however, my manager advised that it is beyond their control, and the standard process must be followed.
  
  Your dispute reference number is 329240. Please let us know if you have any further questions.
  
  Best regards,
  Umair.
  Umair |  *************** Specialist
  *************
  ****************
  
  

  Customer Answer

  Date: 27/05/2025

  May 27 2025

  Just got an email saying that they closed my card (see email) and that (IF I WIN THE DISPUTE)  the funds will be deposited to a new card or a cheque would be sent to me. There is NO IF I WIN the dispute as it is a fraud that happen and to  many more like me with there Canada Post Pre paid **** and 120 Days is a long wait to get my funds back as it is over $700.00

  Thank You

  Attached new Email

  Hello Stephane,
  
  I have closed your ************ for now so you will not be charged for the maintenance fee on the card. By August 10th in the event, you win the dispute all the funds will be transferred over to the new card where you can purchase it at the Canada Post office or you can ask for a refund cheque as $10.00 cheque fee will apply.
  
  Best regards,
  Umair.
  
  
  
  Umair |  Client Services Specialist
  Peoples Group
  ****************

• Initial Complaint

  Date:23/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent several hours handcrafting a graduation gift for a customer in ************, I paid for tracked shipping. The customer didnt receive the item. I contacted Canada post and they will not cover the cost of the item or the cost I paid to have it shipped or losing the item. Im on disability and cannot afford to pay for Canada posts buffoonery out of my pocket. Please help me get what Im owed! Shame on Canada Post ripping off their small business on a fixed disability income! I have customers name and email to confirm not receiving and proof of shipping it a second time 1 month later.

  Customer Answer

  Date: 23/04/2025

  I have proof that I printed the label, dropped it off with two other parcels printed at the same time. Both which were scanned and delivered. I have proof of the the conversion between the customer and myself showing they did not receive the item. I have their email address. If in fact Canada post denies being responsible for small business parcels whom have paid for tracked shipping, they need to clearly post on the boxes that any parcel that enter their post boxes are void of tracking and their responsibility to get the contents to the recipient. Im a small business and struggling with permanent disability whom is recocognizrd as such by the provincial and federal government of Canada. I cannot afford to take repeated loses due to canada posts lack of coop ability and or responsibility of the parcels they handle. I have clear proof the item was not delivered and was has made and delivered twice. Canada post needs to make me whole! Period. 

  Business Response

  Date: 01/05/2025

  Thank you for your recent Better Business review. We are very sorry that your item **************** has not arrived yet.

  When a shipment is inducted with Canada Post using your Solution for Small business account, there are several options for this such as a Canada Post pick up, depositing the item at the postal counter or in a Street Letter box.Based on your scanning your item appears to have been deposited in a Street Letter box. Only once the shipment reaches one of our processing facilities are items scanned. These item-level scans confirm that Canada Post physically received the item. Our records indicate based on the scanning that Canada Post has not physically received this item yet.
  If there are no physical scans for your item, or if the only scan recorded was 'Shipment picked up by Canada Post', we have no way of confirming the item in question was part of the shipment and cannot assume liability. In the future should you want to ensure your item receives and physical scan at the time of deposit you can induct your item at the postal counter, and it will be scanned confirming it was inducted.

  Please see the link below:

  ******************************************************************************************************************************************

  Canada Post *************** Customer Guide (March 26, 2025)
  We are very sorry but unfortunately based on the Terms and Conditions a claim can not be started on this item. Should you not be satisfied with your Canada post investigation pertaining to service ticket(s) ********* and ********* please reach out the ***************** for an appeal.
  

  *****************************************************************************

  Thank you,
  Canada Post
  Customer Care 

  Customer Answer

  Date: 01/05/2025

  Complaint: 23240408
  
  I am rejecting this response because: its not acceptable to provide a box that makes your mail disposable by Canada Post and not be responsible for it. You need to provide clear warning across every Canada post box stating that Canada post will not be responsible for any item placed on their postal boxes!! And that your hard work and the extra money you paid for tracked SHIPPING will be VOID! Its no wonder your employees want to quit, so do your customers. A small business on disability can only hope and pray Canada provides a responsible mailing system for ppl who are scrapping to make a living. Shame on YOU! 
  
  
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 01/05/2025

  It was proven that I had to ship this item twice to the same address, I have proof that customer did not receive the item. If in fact youre completely irresponsible for all your drop boxes, they should be removed as theyre a liability to small business or a CLEAR WARNING LABEL should be visible by every single Canadian that Canada post doesnt care about you or your mail. All they want is your money, so be sure to waste our employees time everyday you need to ship a letter as theyre boxes and their handlers are completely incompetent of delivering your mail. This is how the rich stay rich and the poor who are disabled who live off of less than ****** a year stay poor. You should be shut down and I would pan on containing my local MLA about this situation. Enough is enough.