Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

100 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:20/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked ***************** trackable on an international level and was ****** had done so. My legal documents now have gone missing and when I attempt to make a claim to try an see whats happening they tell me they can't help for 30 days from purchase. I payed for 3-7 day delivery, they have basically lied about the service provided at the store level then when pressed for help say well It may be gone we don't know come back next month. They have no accountability. I want my item there and I want the extra money I paid for quicker shipping returned to me. As it was basically fleeced as the service was payed for but not received. This is hundreds of dollars in important legal documents they have just lost and do not care.
Business Response
Date: 27/11/2023
Thank you for bringing this matter to our attention.I truly regret any inconvenience that this delay may have caused. According to our tracking system , item arrived at the destination country on Nov 24,2023. Unfortunately with the service used for this item, tracking updates are not available once it leaves the country , however Canada Post will ensure item gets to its destination. Should require more details on your item,please call Canada Post **************** directly at **************.

Thank you,

Canada Post *************
Initial Complaint
Date:16/11/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have three seperate ticket numbers for failed customer service with Canada Post:
*** *** *** *** *** *** *** *** ***

I am so tired of dealing with Canada Post! I have a package that is normally dropped off at my door for the past 2-3 years without issue. Suddenly, over the past 2 months, the courier decides to leave it at the post office which is a huge issue for me.

The package weighs at least 25-30lbs and I do not have a car so it is difficult to walk over and pick it up. It also contains daily nutrition that I expect to be delivered to my door step, where I have made countless requests to leave it at the front door regardless of 'safe space'. I know that the courier is just purposely avoiding extra work and its easier for him to leave it at the post office, maybe, but they are making my life VERY difficult.

One package costs about $110 CAD and there are two packages still in rotation, one of which I have no idea what happened to (the first service ticket).

I had to cancel my subscription with ******* because I can't deal with this anymore and I can't have packages left at the post office. This is very inconsiderate of you.

Not only that, but you have been calling me and promising me redelivery, or a call back from a manager, NONE of this has EVER come through. Not ONCE has Canada Post fulfilled on their promises.

Absolutely horrid service. I have never had to cancel my product because of the failure of the DELIVERY supplier, and never have I felt so disrespected by a simple government owned postal service.
Business Response
Date: 23/11/2023
Thank you for
bringing this matter to our attention. This is not the experience we want for
our customers and regret the stress and any inconvenience this may have caused
you. Please note that this complaint has been forwarded to our Canada Post
local Depot for action.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 23/11/2023

Complaint: 20881514

I am rejecting this response because:
Canada Post has made no effort to take accountability for their actions. Very disappointed with this lackluster response with no follow up. By the way I have since made another escalation case with Canada Post *** *** *** which makes it a total of FOUR unresolved tickets.

Sincerely,

***** *******
Business Response
Date: 01/12/2023
Thank you for the update. Please note that Canada Post Local Management is investigating
to resolve the matter. Should you feel that your concern has not been fully
addressed by Canada Post, please reach out to the Canada Post Ombudsman’s
office with your service ticket number.
*************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 04/12/2023

Complaint: 20881514

I am rejecting this response because:
Canada Post still refuses to take any accountability and had provided no solution on this matter. I've had to since pause my subscription service and have created about 8 service tickets since Sept. This package is 30lbs and cannot be picked up it is too heavy.

Sincerely,

***** *******
Initial Complaint
Date:16/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,Hope this email finds you well.One of my packages has arrived in Canada from ***** and I have already paid customs duties. Tracking number is EL354562943JP.At present, this package has been received by Canada Post and has not been updated for three days! Still in Item processed. I paid a high express fee but only received good service from *********** Canada Post has charged high fees more than once but provided customers with no cost-effective services. They made unrestricted modifications to the estimated delivery time without giving any reason or notice!This caused me to delay my work because I was afraid of missing the delivery and couldn't even go out! I need Canada Post to find my package and deliver it immediately, and refund my shipping fee.Thank you.
Business Response
Date: 16/11/2023
Canada Post has reviewed the file in regards to item with tracking number: EL354562943JP. Your item is still under monitoring until 11/22/2023. You will be contacted by our ************* team for any further details.
Should you wish to follow-up prior to the date provided, please contact our ************* Centre directly at **************. Please provide your service ticket number: 153553048.
Thank you.
Customer Answer
Date: 16/11/2023

Complaint: 20878064

I am rejecting this response because:
Thank you for response on time.
I contacted the customer service many times. I only got the official response and they also dont know where is my package for now. They told me the package leave the ******* sorting centre on Nov.13 and on its way to next destination. Isn't it terrifying that the package left ********* sorting center for three days without any scans or updates and even only 30mins drive time?
My claim still is Canada post need find my package and delivery today or tomorrow,then refund my shipping cost because I got the worst service experience.
Thank you.

Sincerely,

***************
Business Response
Date: 16/11/2023
Your case is being handled according to procedures. We ask for your patience. Our ************* will keep in touch with you.
Thank you.

Customer Answer
Date: 16/11/2023

Complaint: 20878064

I am rejecting this response because:
Thank you for your response on time.
My demand is delivery today or tomorrow,confirm my packages location for now. It should be delivered tomorrow as the date you gave.
I know your shipment volume is currently high, but I believe this is a problem that you need to solve, and you should not let the customers bear the problem of your delivery delay. We pay the shipping cost and duty cost on time,so we want to receive our package on time.
Enterprises and customers should have an equal relationship, rather than unilaterally using reasons to change things.
At the same time, I also understand that you have your own process, but there is one issue that I believe is not in line with the equal relationship between the enterprise and the customer, because I have already paid the customs duties according to your process, but did not feel equal treatment in your process.
The false delivery date you provided has had an impact on my daily life and work. Many customers should wait at home all day to wait the package delivery and can not do other things.
Please kindly solve the problem and try your best to find where is my package,then deliver it.
Thank you
Sincerely,

***************
Initial Complaint
Date:15/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on October 6th, 2023 I shipped my son's $3000 computer to him. 3 opened boxes in their original boxes, (main system, monitor, keyboard, mouse, headphones, mouse, camera...etc) so the post office knew...she marked them as fragile on tracking numbers with no stickers and recommended insurance-so we did. my son received the boxes 5 days later and the main system was damaged. they stated it falls under glass, ceramic, china and pottery so they are not responsible and agreed to pay me $50 for my troubles. my son is now out a $2300 system as everything else arrived fine. what kind of scam are they running. apparently you don't need to pay extra for insurance as all damage is covered no matter what....sad, so sad...next time I'll go thru *********
Business Response
Date: 22/11/2023
Thank you for your feedback. This is not the
experience we want for our customers, and regret the stress and any
inconvenience this may have caused you. I was able to find a service ticket that
has been opened with Canada Post Customer Care on October 27, 2023 and handled
by Canada Post claims department. Should you not be happy with the outcome, please
reach out to the Canada Post Ombudsman’s office with your service ticket number
to review your file . *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 22/11/2023

Complaint: 20875671

I am rejecting this response because:all it is - is an apology. that does not help that you ruined a $2300.00 item when I was assured, "we are just as good as ***** and ********* ", yet ********* delivered tha samet item in perfect condition and Canada post destroyed it. apologies mean nothing when I spent money to have it delivered in the same condition...my son is out a computer and now because of your lack of responsibility, destroying products, lying to customers about insurance, fragile and committing fraud to get extra money..My son got kicked out of school. so no an apology is not acceptable.

Sincerely,

***** ***
Business Response
Date: 30/11/2023
Thank you for the additional information. Again, I am
sorry for any inconvenience this may have caused. Should you not be satisfied
with the outcome of your investigation, please contact Canada Post
ombudsman's office with your service ticket number, for an appeal. *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 01/12/2023

Complaint: 20875671

I am rejecting this response because I have already done that and it's contradicting. they state they cover certain things, only if u do this...which I did...they r just running around the bush and don't want to admit they messed up. they had no problem lying to me and taking my money. point blank if u couldn't do the job, just say so...don't lie and guarantee me u r as good as the company that shipped it to me when clearly u r not...*********

Sincerely,

***** ***
Initial Complaint
Date:01/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am Canada Post business customer and signed an agreement for new rates effective October 19, 2023. The new rates are still not activated, and Canada Post overcharges me since October 19 for every single domestic parcel item I send.Account number: ********** I am requesting to have the agreed rates instated IMMEDIATELY and also be reimbursed for everything overpaid since October 19th.
Business Response
Date: 08/11/2023
Thank you for bringing this matter to our attention and we apologize for any inconvenience this may have caused. As there was no Canada Post Service Ticket provided in your complaint regarding the overcharges, please contact Canada Post **************** at ************** to ensure your concerns are addressed quickly.Should you have a service ticket already and feel that your concern has not been fully addressed by Canada Post, please reach out to the Canada Post ***************** with your service ticket number. *****************************************************************************

Thank you,
Canada Post **************
Initial Complaint
Date:28/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 16 2023, I purchased a Mac Mini from Amazon that costed $875.69, upon getting the item delivered I wanted to return it two weeks later because it wasnt up to what I expected, I used Canada post for the return process and a label was generated shortly after, Amazon deducted the shipping cost so my refund would be ******. October ****************************** the box, all the original contents (I have pictures of everything such as the box, label, product and receipt) to Canada Post and they accepted my return with the receipt, as days go on (total of 4 days) I noticed that the tracking has not moved it still said it was dropped off, I called the local post office employees and they said it shouldve left and that they were confused like I was, I tried telling Amazon the situation through chats and they refused for what I was being concerned of and tried to lie to my face about waiting till this date but point is the package is lost so waiting will be 100% useless, I am very frustrated I am being put in the middle of Canada post telling me to tell Amazon to do start a trace and Amazon telling me to tell Canada post that I contacted a supervisor to both result both companies against me and not doing any sort of investigation where this package has gone. I been getting rude messages from Amazon agents saying that I will not get my refund back because they havent gotten the item back, basically putting me to blame even though I returned the package and did my part, its with Canada post, it wouldve been more professional to contact Canada post to start a package trace/claim but they wanted to make my life miserable instead, and Canada post would switch up so quick to tell me to get Amazons permission to start a package claim even though Amazon is refusing to let me, as I attach screenshots of both their conversations. Why do I need amazons permission when you know yourselves you lost my $****** valued package. Tracking number is: ****************
Business Response
Date: 03/11/2023
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may be causing you. I am very sorry that we have no further updates for you regarding your item . Should you require a formal trace on this item ,the sender would need to initiate this with Canada Post. Any claim paid is issued to the sender of the item. The best course of action based on the service tickets details and our tracking system, would be to contact the sender and advised them to initiate a claim with Canada Post.

Thank you,

Canada Post **************
Customer Answer
Date: 03/11/2023

Complaint: 20796059

I am rejecting this response because: Amazon has now been telling me Canada Post has stolen this package and wanting me to start a police report, this is not a good look for the company.

Sincerely,

*************************
Business Response
Date: 09/11/2023
Thank you for the additional information. According to the information attached to this complaint , Amazon advised that it does take 30 days for return items to be processed in their system and to wait until November 17th. Please contact Amazon for any update regarding your item.

Thank you ,

Canada Post Customer Care
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Amazons system is now showing its lost so this is false, however I got my refund back for all the trouble you guys started, I wont be using Canada post again in the future and learned my ******* Im now closing this case, thank you.

Sincerely,

*************************
Initial Complaint
Date:23/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the new homeowner for the **** *** ** *** ***** *********** ** ********** **. As it is nearing completion, it has come to my attention that the Canada Post mail box has been placed immediately outside of my living room/kitchen windows. Immediate egress through these windows in case of an emergency is not possible with the mailboxes so close to the windows. Can you please confirm if this violates BC fire bode for new developments? Also not only is this a HUGE invasion of privacy, it will also have a large toll on my daily living. I am a registered nurse who works shift work. Having a constant flow of tenants retrieving their mail will affect my sleep regimen and drastically take light away from the home if I have to have my blinds shut at all times to obtain privacy. There must be a better location on the property that does not affect ones daily living and obstruct the windows of my home. Attached is the picture of the current mailbox placement as well as a development a block away with a normal location to place mailboxes that are not invading someone's property.
After contacting both the developer and Canada Post, it was told that this was "the only location" on the entire property that worked. However, I do not believe this to be the case. Also, this will undoubtedly reduce the future sale price of this unit, as I personally would not have purchased this knowing this beforehand.
Business Response
Date: 24/10/2023
Thank you for bringing this matter to our
attention. Your inquiry will be forwarded to the appropriate department for review. You will be contacted directly with any information.

Customer Answer
Date: 02/11/2023

Complaint: 20771889

I am rejecting this response because there are multiple locations on site that this mailbox could be located that do not interfere with someone’s view and property value.

Sincerely,

******* *********
Business Response
Date: 07/11/2023
Our Delivery Service
Office is in discussions with the developer about a new possible location within
the development for the CMB. The process may take some time, but they will reach-out to you directly to provide more information.
Customer Answer
Date: 17/11/2023

Complaint: 20771889

I am rejecting this response because I still have not had any correspondence from Canada post in regards to this matter. Now that I have possession of my unit I can confirm that I am not able to open my windows without hitting the mail box. This cannot be something that is allowed.

Sincerely,

******* *********
Business Response
Date: 24/11/2023
Thank you for your follow-up.
As previously mentioned, the process may take some time as it requires coordination with the property developer. We continuously ask for your patience. Someone will be in contact with you once there's new information to provide. Thank you.
Initial Complaint
Date:20/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped very important and time sensitive documents using guaranteed Next Business Day Xpresspost that canada post offers on 10/16. This package was expected to be delivered on 10/18. The package was not delivered on time due to processing error, which was mentioned on Canada Post website where I could track the package online till end of day 10/19. It was also mentioned the package will be delivered on 10/19. Now on the morning of 10/20, not only the package is not delivered but the online tracking says duplicate pin with no other information about the package. When I talked to the customer service agent on chat, they essentially said wait till 8 pm pacific time and if package is not delivered contact canada post tomorrow. This delay has resulted in tremendous impact and the service is terrible. Even now there is no clarity on what is happening with my package. Escalating this matter to seek speedy resolution and compensation.
Business Response
Date: 23/10/2023
We truly regret to hear that you were disappointed with the service you received. Please be assured that our Customer Care team will work on the active service ticket initiated during your chat.
Should you wish to follow-up on Service Ticket (*********), please contact Customer Care Centre directly at ************** or online at ******************************************.
Initial Complaint
Date:18/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post mistakenly delivered my package to 9 *************** in *********. It was supposed to go to 6 ***************. I discovered this by going to their website to track the package and saw that there was a picture of the package delivered at a house marked '9'. I then chatted online with '*******', who claims her employee ID number is ******. The chat was a lengthy conversation that was directed to avoid the obvious mistake made by the letter carrier. I was assured a complaint would be filed against the letter carrier and an investigation would be launched to figure out what had happened (I suppose the picture evidence was not strong enough to convince ******* that the package had been misdelivered). The next day (today), I get an email from a ******************* from Canada Post, who was apparently conducting the information. He was asking me if I had received the package. I explained to him, over several emails, that I was the sender and not the recipient. Through numerous emails, I learned that he had no information on what had transpired between the chat with *******. He was absolutely clueless on the issue at hand. I would like an apology for the utter incompetence of Canada Post. I would like my package delivered to the correct house as soon as possible (meaning today). I would like to be re-imbursed $19.89, the amount I paid to have the package shipped. I would also like my 2.5 hours of wasted time back, however, I know that that is a bit abstract and I don't expect to be able to get my lost time.
Business Response
Date: 18/10/2023
We truly regret to hear that you were disappointed with the service your received. We will follow-up with the appropriate department to coordinate with you directly to resolve this matter.
Thank you.
Customer Answer
Date: 18/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if I learn that my package has been lost and I now owe my customer $395.50 out of pocket, I will be pursuing legal action and returning to further my complaint.

Sincerely,

*******************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter sent me a letter from her home (***************************) @ ********************************************************** on july 20, 2023.....i never received the letter, I posted a complaint with Canada Post and filled out all mailing info and where mail was sent from.....the complaint was done online on september 15th.....never heard from Canada Post again? My daughter mailed another letter to me September 17, 2023 (2 days later)....It's been 4 weeks now and neither the first letter or second has arrived....
Business Response
Date: 11/10/2023
Thank you for your feedback regarding this matter. Please know that regular letter mail does not provide speed of service nor guarantees.There is no tracking included in regular letter mail therefore it is not possible for us to pinpoint the cause when an item fails to be delivered within standard.

We regret any disappointment this may have caused. Should you require further information and/or would like to find out more about other shipping options, we encourage you to visit our website or contact our **************** line at **************.
Thank you,
Canada Post
Customer Care

Customer Answer
Date: 12/10/2023

Complaint: 20723960

I am rejecting this response because:First letter is now more than 3 months and second (identical letter) has now been 4 weeks which using the reasonable man test is plenty of time to get my correspondence from my daughter.....I don't think my daughter who just finished at ******************* in NL should need to pay $12 (or whatever the cost is for registered mail/tracking) for a plain ole letter when a stamp ($1.07) is adequate....Actually, because this is the second letter lost, I think Canada Post should provide FREE cost of tracking because it looks like my daughter will have to send a third correspondence to me(she says she will in 2 weeks time if the second letter doesn't come). So please find my letter or letters (one will suffice as she sent identical forms in both) or provide (her) with free tracking as we/her has already spent a cost of 2 stamps.

Sincerely,

***************************
Business Response
Date: 16/10/2023
Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.
Thank you,
Canada Post Customer Care

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Canada Post Corporation is NOT a BBB Accredited Business.