3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Pauline G
1 star06/02/2024
Last Spring, I hired this company for a major job and after only 2 days of completion, problems occurred. They were called back immediately put blame on another issue. As a result, thousands have been spent finding the source. It has recently been discovered that it is actually due to their faulty work. I have reached out to this company but they still refuse to admit any wrongdoing.
Mr. Rooter Plumbing of Ottawa Response
08/02/2024
Our service manager has reviewed the report provided by ********************* foundation contractors as well as spoken to the same contractor.
The report indicated that the water coming over the slab in her home, is due to hydrostatic pressure because of excessive amount of water sitting above grade and in the soil itself below frost level making its way down the side of the foundation and even through the weeping tile is in functional order, it cannot handle this excess.
Based on the contractors verbal feedback and report, our service manager requested a meeting with ***************** and her contractor to review the situation.
***************** has indicated that she is not interested in that meeting.
We would be very happy to meet with ***************** and her contractor at any time.Review from Joan C
5 stars13/06/2023
We hired Mr. ********************** to replace the exterior water service (replacing lead pipes) and sanitary sewer (damaged by roots) at our home. Their team was great! They carefully explained all the issues, provided detailed written descriptions of the options, responded patiently to our questions, kept us informed as the work was carried out, and completed the work on schedule. In addition they were polite, helpful and paid attention to details throughout the process. The office staff ensured that calls were answered promptly, schedules were communicated, and we knew exactly when workers would arrive.Mr. Rooter Plumbing of Ottawa Response
14/06/2023
Thank you for the work ****************** and the feedback, I will make sure to share it with the team.Review from A. M.
1 star08/02/2023
I called for emergency plumbing services at 4:30pm and was told someone would be out that night. When I called at 8:30pm I was told that I was "next on the list". When I called at 10:30pm they said they'd check on it and get back to me in 5 minutes. They did not, so I called back at 11:00pm, and they said they would "escalate me", and that I was still on the list to have someone come "today". No one came. They called back at 7am, offering an appointment for an 11am - 1pm window. I said I no longer believed anything their call centre was telling me, and chose to find a different plumbing service. I'm leaving this review because I initially chose this service because of all of the very positive reviews online.Mr. Rooter Plumbing of Ottawa Response
09/02/2023
Good morning Angela, Thank you for the feedback and I'm sorry to hear that you had a bad experience. Unfortunately I could not find your information in our dispatch software. Please feel free to reach out to our dispatch team leader *** ***** ******** ************************* and share your experience with her. Regards. ***** *******Customer Response
09/02/2023
I have provided proof of my interactions with Mr. Rooter to the BBB and to the person that the business recommended that I contact.
Customer Review Rating
Average of 3 Customer Reviews
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