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Business Profile

Payment Processing Services

Posgeeks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13, 2024, REMOVED's Caribean Grocery Store (REMOVEDPlaytner REMOVED) made an agreement with POSGeeks (REMOVED) to purchase a REMOVEDsystem for the cost of $847.49. Once the agreement was reached via text, a deposited REMOVEDof $447.49 was sent to secure delivery on Mach 17, 2024 by POSGeeks (REMOVED). After several days of excuses as to why the machine could not be delivered or picked up, REMOVED's (REMOVEDPlaytner REMOVED) requested the deposited REMOVEDof $447.49 back in full. REMOVED(POSGeeks) would go days without responding to email and text inquires about when the product would be delivered and is now refusing to refund the deposit. See screens shots documenting attempts to have the REMOVEDdelivered or picked up and the many excuses this dishonest company would use including his sick father. I have given my daughter REMOVEDconsent to deal with this matter but, since REMOVEDwants to continue acting like the REMOVEDhe is, I REMOVEDhave filed this complaint myself.

    Business Response

    Date: 10/04/2024

    The plaintiff cannot proceed with the complaint for the following reason Mr REMOVEDhas instructed POSGEEKS to only communicate with:

    REMOVEDAssociate Counsel with REMOVED

    As mentioned in the email that she sent.

    Customer Answer

    Date: 10/04/2024

     
    Complaint: 21549655

    I am rejecting this response because this company could not communicate with my daughter REMOVED;Playtner because she was not me. Now they cannot communicate with me because the email my daughter sent, the daughter they did not know, stated to communicate with my lawyer regarding legal matters if a refund was not issued. REMOVEDand POSGeeks is a joke. Im so happy this complaint will be visible for the world to see. A company hurting so bad for $447.49 and lacking basic professionalism. My business will continue to be successful as REMOVED, REMOVEDand POSGeeks continues to work out of a storage container.


    REMOVEDPlaytner REMOVED

    Business Response

    Date: 12/04/2024

    The communication with REMOVEDis quite confusing, in the first document we see that she gives here daughter REMOVEDauthorization to act on here behalf, yet REMOVEDkeeps communicating with us directly and not threw here daughter.

    In the last communication we had provided proof that her daughter asked us to only communicate threw there lawyers firm (second document) once again provided.  Yet they keep communicating (daughter & mother) with us directly.  

    Who exactly should we receive communication for, daughter, mother or lawyer?

    The last request was quite clear.

    Customer Answer

    Date: 12/04/2024

     
    Complaint: 21549655

    I am rejecting this response because REMOVEDweak excuse as to not knowing who to communicate with regarding this matter is a fibble attempt at continuing to draw out this process. Firstly, REMOVED(POSGeeks) refused to communicate with REMOVEDciting that she was not REMOVED(REMOVED's) and he needed verification as to her identiy. After being given multiple consent emails that REMOVEDPlaytner was indeed representing REMOVED(REMOVED's) in this matter, REMOVED(POSGeeks) continued that they could not engage in a resolution and the complaint had to come directly from REMOVED(REMOVED's). Now the complaint is directly from REMOVED(REMOVED's) and the NEW excuse is that REMOVED(POSGeeks) does not know who to comunicate with. Also, my lawyer REMOVED, REMOVEDLLP has advised me he has not received any contact from REMOVEDor POSGeeks as this BBB matter is not a legal matter. The reference to communicate with my lawyer (REMOVED) was in regards to the word documented cease and desist that REMOVED"served" REMOVED's that was not notorized and did not come from a lawyers office. The lack of understanding when it comes to the English language and the provinccial laws of REMOVEDaltogether is laughable and continues to document the lack of intelligence that is REMOVEDand POSGeeks. Not to mention the poor spelling and vocabulary I am subjcted to when reading theses BBB replies. I will continue rejecting any communication with REMOVED(POSGeeks) that does not pretain to a full refund of $447.49. If POSGeeks has any LEGAL matters to address, they can email my laywer directly. I doubt this will happen since REMOVEDand POSGeeks can't even afford to refund $447.49, I don't think they have the funds to involve my very expensive lawyer or thier fabricated legal representation at REMOVEDLaw.


    REMOVEDPlaytner REMOVED

Posgeeks is NOT a BBB Accredited Business.

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