We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Posgeeks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13, 2024, *********'s Caribean Grocery Store (******* Playtner ****) made an agreement with POSGeeks (***********************************) to purchase a *** system for the cost of $847.49. Once the agreement was reached via text, a deposited *** of $447.49 was sent to secure delivery on Mach 17, 2024 by POSGeeks (***********************************). After several days of excuses as to why the machine could not be delivered or picked up, *********'s (******* Playtner ****) requested the deposited *** of $447.49 back in full. *********************************** (POSGeeks) would go days without responding to email and text inquires about when the product would be delivered and is now refusing to refund the deposit. See screens shots documenting attempts to have the *** delivered or picked up and the many excuses this dishonest company would use including his sick father. I have given my daughter *********************** consent to deal with this matter but, since *********************************** wants to continue acting like the ***** he is, I *********************** have filed this complaint myself.

    Business Response

    Date: 10/04/2024

    The plaintiff cannot proceed with the complaint for the following reason Mr ************** has instructed POSGEEKS to only communicate with:

    *************************** Associate Counsel with ****** ********************

    As mentioned in the email that she sent.

    Customer Answer

    Date: 10/04/2024

     
    Complaint: 21549655

    I am rejecting this response because this company could not communicate with my daughter ************;Playtner because she was not me. Now they cannot communicate with me because the email my daughter sent, the daughter they did not know, stated to communicate with my lawyer regarding legal matters if a refund was not issued. *********************************** and POSGeeks is a joke. Im so happy this complaint will be visible for the world to see. A company hurting so bad for $447.49 and lacking basic professionalism. My business will continue to be successful as ***********************************, ************************* and POSGeeks continues to work out of a storage container.


    ******* Playtner ****

    Business Response

    Date: 12/04/2024

    The communication with **************************************** is quite confusing, in the first document we see that she gives here daughter ************** authorization to act on here behalf, yet *********************** keeps communicating with us directly and not threw here daughter.

    In the last communication we had provided proof that her daughter asked us to only communicate threw there lawyers firm (second document) once again provided.  Yet they keep communicating (daughter & mother) with us directly.  

    Who exactly should we receive communication for, daughter, mother or lawyer?

    The last request was quite clear.

    Customer Answer

    Date: 12/04/2024

     
    Complaint: 21549655

    I am rejecting this response because *************************************** weak excuse as to not knowing who to communicate with regarding this matter is a fibble attempt at continuing to draw out this process. Firstly, *********************************** (POSGeeks) refused to communicate with ******* ******** citing that she was not *********************** (*********'s) and he needed verification as to her identiy. After being given multiple consent emails that ******* Playtner was indeed representing *********************** (*********'s) in this matter, *********************************** (POSGeeks) continued that they could not engage in a resolution and the complaint had to come directly from *********************** (*********'s). Now the complaint is directly from *********************** (*********'s) and the NEW excuse is that *********************************** (POSGeeks) does not know who to comunicate with. Also, my lawyer ***************************, *************************** LLP has advised me he has not received any contact from *********************************** or POSGeeks as this BBB matter is not a legal matter. The reference to communicate with my lawyer (***************************) was in regards to the word documented cease and desist that *********************************** "served" *********'s that was not notorized and did not come from a lawyers office. The lack of understanding when it comes to the English language and the provinccial laws of ******* altogether is laughable and continues to document the lack of intelligence that is *********************************** and POSGeeks. Not to mention the poor spelling and vocabulary I am subjcted to when reading theses BBB replies. I will continue rejecting any communication with *********************************** (POSGeeks) that does not pretain to a full refund of $447.49. If POSGeeks has any LEGAL matters to address, they can email my laywer directly. I doubt this will happen since *********************************** and POSGeeks can't even afford to refund $447.49, I don't think they have the funds to involve my very expensive lawyer or thier fabricated legal representation at ****** Law.


    ******* Playtner ****

Posgeeks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.