Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAC was doing my US waiver. Which it was stuck on waiting for walkerton court to send information. So October 4th I requested update They advised me they were last in contact with walkerton in July which they said they working on it no eta. I asked PAC to call for update since it’s now October, They refused as said they have gone above n beyond already and wanted me to call court. I’m paying PAC to do this on my behalf, so I believe they should.. and advised pac I felt they failing me as a client as one email and one phone call over 2 months ago is not going above an beyond, I also said maybe I should tell me 10 million tiktok followers about this lack of service, Their response was to suspend communication with me, as me complaining is consider abuse. So I called walkerton and I was advised by the counts they sent all information to PAC august 5th So I submit another request with pac advising them of this and if lost they need to contact Walkerton court to request info again,, which if they followed up sooner they would of known this. After I submit that to PAC I get the following text: : **********: Your file has been temporarily suspended in order to complete for website form abuse investigation. I responded with “ wow “ Then they send : **********: Your file has been suspended by Legal Compliance to resolve an abuse complaint from Client Care. All work, service & communication will immediately cease until the investigation has concluded. This all cause I felt they have failed me as a client and stated that fact, which if court sent files as they said, then it was PAC that failed me I would like PAC to Complete service I’ve been paying for or send me all completed work so I can finish it myself. if they won’t send me file or complete work I would like a refund. I’ve attached receipts of conversations and how they blocked my email and where I had to switch email to let them know what walkerton said, then I received the texts

  

  Business Response

  Date: 17/10/2022

  PAC has gone above and beyond for this file and the complaints are without merit. Applicant repeatedly breached the terms & conditions of Applicant's signed agreement, and PAC is fully justified in cancelling the entire file with cause. However, that has not yet been decided. Unfortunately PAC has received multiple complaints from internal Officers in Client Care regarding the Applicant's potentially aggressive and abusive communication and an investigation is forthcoming. Until the investigation is completed, there is not yet a resolution to the file and PAC will not comment further in this regard at this time.

  Customer Answer

  Date: 18/10/2022

  
  ********** ********
  
  I am rejecting this response because:

   

  as you can see from the attached emails this is what they called abusive action from me when in fact is was just a frustrating client that felt they were not going above and beyond. If they did they would of known the courts sent the files they were waiting  for back in august.if I did not complain they would of never known this, since they refused to do a follow up call with the courts.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 18/10/2022

  There is no validity to the applicant's claim. Processing notes on the file show PAC submitted multiple requests and followed up with Walkerton, ON court on seven (7) occasions (the average file includes 2 follow-ups) in an attempt to achieve a court document resolution. Applicant also fails to recall that the court phase of the file was made even more challenging due to the fact that the Walkerton, ON court confirmed the Applicant had dishonored a court-imposed fine related to Applicant's criminal record, which had to be paid to initiate a 3-year legal wait period which breaches the terms & conditions of Applicant's signed agreement. PAC had full legal authority and right to immediately cancel the file, but chose instead to work with the Applicant on a resolution. Applicant further fails to recollect that despite this breach, PAC worked with the Applicant to pay the fine and continue with the file. The file remains under investigation for potential abusive communication and complaints received by the Client Care department.

  Customer Answer

  Date: 19/10/2022

  
  ********** ********
  
  I am rejecting this response because:

   

  the imposed fine has absolutely nothing to do with this situation except to try make me look bad,, all communication was great up until I asked for an update recently which you can see in attached email conversation.. no where did you state you contacted courts seven times,, in email from client care you advised me you emailed them once and called them once. Then no follow up with courts since then.. and refused to even when I politely asked..  so yes I was frustrated and demanded you do a follow up call since I was paying you to do this service for me.. again refused ,,  then agai I called walkerton and they advised me then submitted paperwork to you in august , 2 months ago which you would know if you followed up. And then you complete stop communicating with me, blocked my email..  therefore forcing me to communicate throu you this way.

   

  either complete the work I paid for, or send me all completed work you have done and I paid for to me so I can finish it myself. As you have no gone above n beyond,, you are just dragging this on long with this investigation that is clear unjustified,, show receipts where I’ve been abusive to client care ???
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:18/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started working with them about 2 years ago maybe little bit less than that. I paid extra for priority status but im afraid to say it has not ben taken care of ny priority. Ive ben waiting for over 4 weeks to get a package from them and til now nothing. I book phone calls with them and they called before the time scheduled and never called back. I emailed them demanding answers and they sent me the same generic email twice whoch makes no sense. Also, they fully asked me to pay extra for my personal statements which i beleive they are suppose to be included in the price as it is part if the application process ive used them before and was never charge extra for this service. I had to do the statements myself -_- and i paid them in full. I paid 557 for the application and since the price for the pardon application dropped to 50 $ and to my surprise they found a legal way to manipulate the refund as well so they can keep some money out of it. Extra cost for no reason i find them very dishonest and money hungry on top of the poor service. Plz see attached pictures as you can see whats included and whats not.(regarding personal statements) Thank you

  

  Business Response

  Date: 30/08/2022

  This is an absurd complaint with no basis in reality. PAC has gone above and beyond to the extreme for this applicant logging 386% more service hours than the typical file for the same cost. The applicant is fully aware of how to contact Client Care and no further communication will be provided in this forum.