Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Axia Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on Axia Station website on August 5th, 2025. I paid extra for shipping ($52.78) for Canada Post Priority Shipping, which stated it would take 1 business day. But when I checked the tracking on *********** website, it said that it would take 1-11 business. I realized that it was sent by *********** "Expedited" Parcel. (This option costs $17.73 but I didn't choose this option because it said it would take 5 business day.) I chose CANADA POST PRIORITY.The package still hasn't arrived. I really needed this item by yesterday at the latest. I emailed the company about this yesterday. They haven't responded. I was able to talk to a live agent on their website, and the agent claimed that I misunderstood the wording. They meant "priority" as in they would process it within 1 day, not send it by *********** priority. But the website clearly says CANADA POST PRIORITY SHIPPING. (Please see the attached file)As I said earlier, I needed this yesterday. I could've bought it from another vendor but the other vendor's option was two-day shipping (**********). So I thought it would be safer to go with Axia Station. I believe I deserve a full shipping cost refund at the least. (and the taxes I paid on this shipping because it looks like I paid some on it). I also spent a lot of time writing emails to them, chatting with them online, gathering proof, and writing this complaint. I would love to be compensated for my time as well. Compensation requested: ***** for shipping (and taxes on it) + any additional compensation for my time if possible.

    Customer Answer

    Date: 11/08/2025

    Hello. 

    As I said in the original complaint, i think they charged PST on shipping. Isn't this against the law?

    Business Response

    Date: 11/08/2025

    Response from Axia Station


    Dear Better Business Bureau,


    We are sorry for the misunderstanding that occurred regarding the Priority shipping option for order AXIA-CA3019.


    On our website, Priority refers to our stores internal expedited handling service, meaning we guarantee to process and ship the order within 1 business day after payment confirmation. Our standard handling time is 35 business days. We clearly state in our store policies (available on our website) that Priority is not Canada ***** own Priority product, but rather our in-house faster processing service. Unfortunately, this information is not displayed on the checkout page where the customer took their screenshot, which may have led to the misunderstanding.


    For this order:


    The customer placed the order on August 5th, 8:51 PM Eastern Time, after our business hours.
    The next business day (August 6th), we processed and shipped the order the same afternoon fulfilling our **************** promise.
    The Canada Post delivery speed from ******* to **************** depends on ****** ***** service times and is not within our control. Even with the fastest postal service, same-day delivery from ******* to ** is not possible.




    We regret that the difference between our **************** name and ****** ***** product name caused confusion. We will be updating our checkout page to make this distinction clearer in the future.


    We respectfully note that the service paid for (expedited handling) was provided as promised, and shipping costs paid by the customer covered both handling and postage. Therefore, while we understand the frustration, a full refund of the shipping fee is not warranted as the agreed service was delivered in full.


    We are committed to improving clarity in our service descriptions and to providing the best customer experience possible.


    Sincerely,

    Customer Answer

    Date: 11/08/2025

    Complaint: 23722161

    I am rejecting this response because:

    As you can see on the attached file named Shippinginfo.jpg, it clearly said, "SHIPPING METHOD," not "HANDLING METHOD." And it said "CANADA POST PRIORITY." If it just said "Priority," I can understand. But it said "CANADA POST PRIORITY." 

    Sincerely,

    ***** ***

    Business Response

    Date: 11/08/2025

    Were truly sorry for the misunderstanding caused by the wording Canada Post Priority on the shipping page.
    On that page, there is no space for us to include detailed explanations, so we understand how the name might have led to confusion.


    Thats why we have clearly explained our shipping policies on our website, and we do kindly ask customers to read them before placing an order. Placing an order means agreeing to the policy but we see that in this case, the wording created an unfortunate misunderstanding.


    We really did use our fastest possible shipping method for your order, putting in extra time and effort to get it out as quickly as we could.


    Even though we have already provided the fastest service we could, we still want to make this right for you. As a gesture of goodwill, we would like to offer you a $20 store credit. We hope this can help make up for the misunderstanding, and we sincerely value your trust in us.


    Once again, we are very sorry for the confusion, and we will continue to do our best to serve you better in the future.


    Sincerely,

    Customer Answer

    Date: 14/08/2025

    Complaint: 23722161

    I am rejecting this response because:

    It said "CANADA POST PRIORITY." Therefore, you should've used "CANADA POST PRIORITY" service, which is a faster and more expensive service than CANADA POST EXPEDITED. 

    I did not get the service I paid for. I would like full refund of the shipping cost plus PST you placed on the shipping. 


    Sincerely,

    ***** ***

Axia Station is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.