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Business Profile

Moving Companies

Let's Get Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved Oct. 2. I use my internet for phone calls because I use a calling application called Fongo on my tablet. It turned out **** shut my internet off in the middle of the night because I was moving the next day. I knew the movers would be trying to call. I borrowed a stranger's cell and contacted the moving company warning them they wouldn't be able to reach me, but I was expecting them during our selected window of 7:30-8:30 am. I later found out that although it was the owner I spoke to, he did not communicate this info to the movers. While we were moving, I thought we were getting close to them having taken everything and having put it in the truck. We had been working on the move for 2 hours. I explained to 1 of the movers that he would need to let me know when we were getting close as I would need to contact a friend to come pick me up and take me over to the new apartment when we were ready. He said to let him finish the load and he would give me an idea. After he came back up, I reminded him again. The other mover had closed my hall closet door even though there was ski equipment in there. I pointed out there was equipment in there. He said he needed more space. This mover came up after they finished the load. He asked if there was anything else, but at this point, I had forgotten about the closet. Unbeknownst to me, without saying anything, and despite my 2 reminders, they left and drove over to the new apartment. I was left at my old apartment wondering what was going on, why they were taking so long, and when they would come back up. I noticed it had been an hour, I phoned their company and left a vm expressing my displeasure. The manager from the other apartment contacted the manager of my apartment, and we had her send the movers back. They had sat at the new apartment for an hour charging me $199 per hour. I told the company I shouldn't have to pay for that. They took $100 off the bill. Even with travel time, I don't know how it took them 7.5 hours.

    Business Response

    Date: 11/11/2024

    Consumer did not have a phone, and the movers tried to contact multiple times.  Also, the ski equipment was left and we went back to get it.  We gave her hours off of her balance.  We have made every attempt to please the consumer.

     

    Customer Answer

    Date: 11/11/2024

    Complaint: 22420337

    I am rejecting this response because:

    I borrowed other people's cell phones multiple times throughout the day, both to let the owner know that the movers could not tell me they were initially on there way, but so they would know I was expecting them..

    I also called my new apartment building to find them since they didn't listen to me and went over to the new apartment without notifying me. We asked the manager at the new building to send them back to the old building.

    The only reason they got the ski equipment in the end was because I pointed out they had missed it and asked them to take it.

    They have not taken hours off my bill. I was only given my $100 deposit back, but the hour they went over to the new apartment without telling me and sat there for an hour cost $199.




    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The morning after my move I went looking for my air pods. They were already on the bedside table in my room in the house I moved to. I used find my airpod function on my phone and found they were 5 km further south...neither I nor anyone in my house had been to that neighbourhood.I contacted the office and they said nothing could be done. I quite disappointed in this resolution.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refer to the attached document.

    Business Response

    Date: 12/12/2023

    we will be in touch with the customer to have this matter resolved amicably

    Customer Answer

    Date: 19/12/2023

     
    Complaint: 20994672

    I am rejecting this response because: *********** stated that they would be in touch with us to work the situation out amicably. We have yet to hear from them.  I would like to resolve this complaint in an amicable manner as well.  

    Sincerely,

    *************************

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