Business ProfileforAlliance Van Lines Inc.

I would like to make the complaint: we moved from Alberta to Ontario by end of June. after the final delivery by end of July, we started to tick off based on the inventory list from the origin – there were missing items (furniture and boxes). This was the first time, after 13 years that our belongings went missing during a move. After 3 days of going through all boxes, we finalized that 8 boxes went missing and a number of small furnitures. Submitted the claim. Waited for 8-10 weeks for processing. Finally, it was mentioned by Alliance van lines that, the email sent back to me stated: “Based on the inventory list that was recorded, I do see that there are only a total of 3 boxes missing. You may have not received the tag number as it may have fallen during transportation, however, the items did arrive and were accounted for”. So far, by opening each box and ticking all boxes on the inventory list, it was found that we were missing 8 boxes. So it’s my words against their words and I just don’t think this is a war worth fighting anymore. My last email read: “ I can confirm that were are missing 8 boxes as we took 3 days to go over everything including opening all boxes before sending the claim. At this stage, I don’t think I have the time to discuss this matter further.” i did sign for the $50 dollars of settlement which is no where near the value of the items in the boxes. however, i would like the company to provide me with sufficient evidence that i am only missing 3 boxes rather than 8 boxes. I am shocked that Alliance van lines would say i am missing less items, i think it was very dishonest. from my hand marked inventory list - after 3 days of opening all boxes and checked everything, it can be seen that 8 boxes were not present.