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Business Profile

Medical Alert Systems

Red Dot Alerts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Alert Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ completely lacks customer service. My smart watch has not held a charge since I got it....they told me a charge would last at least 24 hours. I cannot get even 12 hours of support. They were suppose to send me a replacement watch in October I never heard from them so I called in November only to be told I was suppose to return the defective watch. They said they mailed me a return postage label via *********** yet in November they email the return postage label. Come Dec I still did not have my watch so i called them twice only to be told that the courier was delayed....???? Then I asked for a 2 month credit for the time I was without a watch. I have not and probably wont receive a refund unless the BBB can get them to refund me. I have asked to escalate my complaint and they refuse to give me the district managers phone no. all I know is that her name is ****** ******** ************ does not return phone calls, they talk a good story but they clearly do not deliver. I hope anyone thinking about purchasing a watch from this company gives it second thoughts. This type of business should be regulated. They also advertise they are affiliated with the ******* ****** and I find that hard to believe based on they poor customer service.

Red Dot Alerts is NOT a BBB Accredited Business.

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