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Business Profile

Loans

Pay2day

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 26, 2025, I paid off my loan with Pay2Day. I sent $1725 via eTransfer. I was able to re-loan with them on the 27th. However, that same day, Pay2Day withdrew an additional $1710 from my account.I made countless attempts to get this amount back and they were no help - they told me I needed to verify my account with the Inverite app, however, it was not working. They offered no other solutiion - just that I would have to wait until in cleared their accounting department. I did not have enough for rent due to their mistake, and my rent payment bounced and I was charged non-sufficient funds fees. Super frustrating and I will not be dealing with them again. Do not recommend.

    Business Response

    Date: 04/03/2025

    We sincerely apologize for the inconvenience the client experienced and appreciate the opportunity to address their concerns. The issue regarding the withdrawal has been fully resolved, and the client has been refunded in full. As part of our standard process, we needed to wait for confirmation from our bank to ensure the withdrawal was properly processed, so to not have caused further complications for the client. While this occasionally results in a slight delay, our intention was to prevent any additional issues for the client that may arise from a refund being processed in error. The manager had proactively reached out to assist and provide updates on the matter. If the client has any further questions or requires additional support, we encourage them to reach out to the manager directly. We are happy to discuss their account further if the client would like, and we truly apologize for any frustration this situation has caused and appreciate the feedback as we continuously strive to improve our service.

    Customer Answer

    Date: 04/03/2025

    Complaint: 23013552

    I am rejecting this response because:
    I still believe I should be compensated for the fact that I was charged twice and lost money due to a *** fee in my account because of this error.  


    Sincerely,

    ***** *********

    Business Response

    Date: 05/03/2025

    While the delayed refund was caused by bank processing times, and not an error, we understand that this may have caused an inconvenience for the client. Our branch manager has made efforts to contact the client to discuss a resolution and offer compensation for the inconvenience. We recommend the client contact the branch or speak directly with the manager at her convenience to explore available options.

  • Initial Complaint

    Date:20/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After explicitly telling them to not go into my account to take payment on a date that wasnt included on the contract, yet they went into my account twice! Manager of ****** acknowledged the mistake the first time and yet still went ahead to try and do it again. Wont respond or acknowledge actions now. Will be taking them to court.I can provide all proof of everything needed

    Business Response

    Date: 22/09/2023

    This matter was escalated to the District Manager. He has since spoken to the client and they came to an agreed upon resolution.

  • Initial Complaint

    Date:30/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently suffered a rotator cuff injury resulting in a decrease of overtime hours. I regularly averaged 55 hours a week and around $1200 per pay. Due to the injury I am only working 40 hours.

    As a result I needed a small loan to keep me afloat while completing physio as I have to pay upfront, submit my claim and wait for reimbursement.

    Pay2day informed me I would need to complete 3 small loans of $300 prior to being qualified for a $1500 loan payable in 3 payments.

    Now after completing my end of the terms, taking out 3 and completing 3 loans. Now Pay2day is reneging on their end. Not only have they strung me along for 3 loans, they failed to properly set a requested repayment date resulting in a returned payment and NSF fee to myself which they did not reimburse.

    I am seeking reimbursement of all interest fees paid on the 3 loans and the $48 NSF fee caused by their negligence.

    Fraudulent business tactics to gain business goes against my consumer rights

    Business Response

    Date: 21/09/2023

    As per Payday Loan legislation we are only able to advance 50% of the clients net pay for a payday loan. This client did, however, receive a Line of Credit for $1500 on March 30, 2023 issued after 3 payday loan as promised. As of today, both the client's payday loan and Line of Credit are outstanding, and no payment has been made on either account. We are willing to work the client to remove any NSF fee's and interest on the current outstanding amounts, if payment in full can be made within 60 days. We have reached out to the client to offer this solution. 

  • Initial Complaint

    Date:15/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 4 I was looking into pains came across pay2day filled a application was approved for 500 dollers . I emailed them the same day saying I would like to cancel no response. Also I didn't not receive any money from them. On Sept 15 they withdrawl 575 from my bank . So know I am sitting at -575 in my bank probly a NSF from my bank. They have no idea what happened to there e transfer. According to law I have.2 days to cancel and I tired to. So they should be help responsible for any NSF fees I will revive from my bank

    Business Response

    Date: 30/09/2022

    Hi,

     

    I recently received an email about a client that sent a complaint to your company. We have spoken to the client, and we have resolved the issue. The client was given the refund back to him. 

     

    Thank you 

Pay2day is NOT a BBB Accredited Business.

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