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Business Profile

Kitchen Accessories

Instant Pot Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/11/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Instant Pot Air Fryer, which emitted a strong chemical smell and used only two days. The seller agreed to replace it and provided me with a reference number. However, more than a month has passed, and I have not received the replacement. Despite repeatedly contacting customer service via calls and emails, I am only told that it will be sent this week, but no action has been taken. I am seeking assistance to resolve this issue and receive the replacement promptly.

    Business Response

    Date: 27/11/2024

    Hello,

    The safety and satisfaction of our consumers are of the utmost importance to us. Some logistical changes have resulted in unexpected delays with shipments. The issue is being resolved and shipments will resume soon. Rest assured that all replacement orders will be processed as soon as the issue is resolved. We appreciate your patience and understanding.


    Sincerely,
    Instant Pot Brands

    Customer Answer

    Date: 05/12/2024

    I have been hearing the same explanation about shipment delays for over two months now, but I have yet to receive my replacement order. While I understand that logistical issues can arise, this prolonged delay is unacceptable and does not reflect the commitment to customer satisfaction you mentioned.

    I expect a concrete timeline for when my replacement will be shipped, as well as confirmation that my order is being prioritized. 

    Please provide a clear and actionable update.

    Customer Answer

    Date: 10/12/2024

    Complaint: 22584003

    I am rejecting this response because:

    I have been hearing the same explanation about shipment delays for over two months now, but I have yet to receive my replacement order. While I understand that logistical issues can arise, this prolonged delay is unacceptable and does not reflect the commitment to customer satisfaction you mentioned.

    I expect a concrete timeline for when my replacement will be shipped, as well as confirmation that my order is being prioritized. 

    Please provide a clear and actionable update.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the instant pot pressure cooker. It was barely used 5 to 6 times. During the 10th month of purchase it stopped working (no power). I contacted the company for warranty claim but they are not giving me replacement against warranty.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 22 bought a Insta pot 6 quart air fryer. tried using it for six weeks to try to get the smell out of it. It has a chemical smell to it that does not get better. I was afraid I was subjecting my family to some kind of paint chemical smell and I was afraid to continue to use it a lot of reviews that you cannot get the chemical smell out of it My concern is to other families that may have the same problem with this particular machine. I have contacted the company with no results.. Someone should really do a chemical analysis of this product just to make sure it is acceptable in the United States.. I pay

    Business Response

    Date: 08/03/2024

    Hello ***,
    We have reviewed the complaint and support case with our team and will be reaching out to offer a product replacement or a refund option in the form of a gift card to this customer. We would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible.

    Regards,
    Instant Brands Support

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an Instant Pot Omni 18L Air Fryer Toaster Oven in June 2022 from Amazon and in March 2023 it started making a weird loud buzzing noise and was heating food less properly. Instant Home customer service sent a replacement unit and the unit worked fine until now (December 2023, ~9 months later) and is making the exact same buzzing noise and heating food less properly. Customer service will not provide a refund or a replacement, and states that their 1-year warranty only applies to the original unit, despite the replacement unit being an entirely new, different, and separate unit. They offered me a 30% off coupon on a new unit, as if I'd be delusional enough to buy a third unit and wait for it to break again in 6 months. They have since ghosted my emails and chat messages. I would really appreciate a refund since I have now had not one but two non-functioning units that both had the exact same issues within a year of purchase or obtaining each unit, or a replacement at the very minimum. This is really poor customer service. I will happily share receipts, message history, and proof of product malfunction with the company should they choose to reach out to me and take accountability for their poor products and customer service.

    Customer Answer

    Date: 07/12/2023

     Hello,

    I wanted to provide an update regarding complaint #******** and ask for the removal of the review I submitted yesterday. Instant Home has since been in contact with me and will be sending me a new replacement unit. If there is any way to get my complaint removed or updated now that there has been a resolution that would be greatly appreciated.

     

    Thanks,

    Maddie

  • Initial Complaint

    Date:16/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I purchased my Instant Pot Duo 7-in-1 Pressure Cooker/Slow Cooker on May 2023 from Canadian tire but since October 2023 it stoped working. I request a replacement for my product. I lost my receipt but I still have the box.

    Business Response

    Date: 28/11/2023

    Hello BBB,
    We have reviewed the complaint and support case with our team and have reached out to request a few pieces of information to verify their model and warranty information. Once received, we will proceed with a replacement and get them back to cooking as soon as possible. Once the replacement has been shipped, they will receive their new Instant Pot within **** business days.

    Regards,
    Instant Brands Support

  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago, we received the Instant Pot Duo Evo Plus 8qt as a wedding gift. When we recently opened it for the first time and attempted to use it, all of the steam would continuously release. When I reached out to customer service and submitted a picture, they informed me that the steam release valve was missing. This was never provided. I was happy to purchase a replacement for this part, however I was informed that this model was discontinued and that there is no way to purchase a replacement part. I was encouraged to purchase a new instant pot. I found this to be an unreasonable and unfair business practice. I searched online and realized many customers have experienced similar issues. I'm once again requesting the part. If this is not possible, your company must provide a replacement for a similar model.

    Business Response

    Date: 11/09/2023

    Hello BBB,

    We have reviewed the complaint and support case with our team and will be reaching out to notify the consumer that we have processed an order for a steam release valve pack. Even though they are outside our warranty timeframe, we would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible. Once the replacement has been shipped, they will receive their replacement part within 3-7 business days.
     
    Regards,

    Instant Brands Support

    Customer Answer

    Date: 11/09/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  Please update my daytime phone to (**** *********  



    Sincerely,



    ******* ****

    Customer Answer

    Date: 22/09/2023

     
    Complaint: 20572292

    I am rejecting this response because:

    Two years ago, we received the Instant Pot Duo Evo Plus 8qt as a wedding gift. When we recently opened it for the first time and attempted to use it, all of the steam would continuously release. When I reached out to customer service and submitted a picture, they informed me that the steam release valve was missing. This was never provided. I was happy to purchase a replacement for this part, however I was informed that this model was discontinued and that there is no way to purchase a replacement part. I was encouraged to purchase a new instant pot. I found this to be an unreasonable and unfair business practice. I searched online and realized many customers have experienced similar issues. I'm once again requesting the part. If this is not possible, your company must provide a replacement for a similar model. I filed a complaint with BBB on this (Complaint ID: ********* and they agreed to resolve the issue by sending me the appropriate part which I accepted. They have not done this. For this reason, I'm asking for a full replacement of my instant pot.

    Sincerely,


    ***********************

    Business Response

    Date: 22/09/2023

    Hello BBB,
    We have reviewed the complaint with our team will be reaching out to upgrade them to the latest version 8-quart Pro Instant Pot as their current model they have is no longer manufactured and supported. We would like to get them back to cooking and we will send a goodwill product replacement to this customer. Even though they are outside our warranty timeframe, we would like to resolve this matter to their satisfaction. Once the replacement has been shipped, they will receive their new Instant Pot within 3-7 business days.

    Regards,
    Instant Brands Support

  • Initial Complaint

    Date:27/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern:

    I am making a complaint because I purchased Instant 8qt Vortex™ Plus Dual ClearCook, Stainless-Steel on March 30, 2022 from William Sonoma. It has been great but recently it started to not work and not properly air fry my food. This is very disturbing being that I only had the air fryer for less than a year before it stopped working properly. I expected more from this company and brand air fryer.

    Business Response

    Date: 01/05/2023

    Hello ***,
    We have reviewed the complaint with our team and will be reaching out to offer a replacement to this customer. Even though they are outside our warranty timeframe, we would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible. We simply require an image of the silver sticker found on the back of the appliance for warranty purposes and once received we process an order for them. Once the replacement has been shipped, they will receive their new Instant Pot within 3-7 business days.

    Regards,
    Instant Brands Support

  • Initial Complaint

    Date:24/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought one oy ur air fryer it was 159 99 the next day it was 89 99 I have not recived it yet but would like to cancel the 159 99 and reorder the 89 99 please as I’m 82 and it’s a lot of different please

    Business Response

    Date: 01/05/2023

    Hello ***,
    We have reviewed the complaint with our team and will be reaching out to price match to $89.99. We simply require an order number and for the order to have been purchased directly from our online store. Once received, our team will process the $70 difference refund and the customer will see it reflected on their account with 3-10 business days.

    Regards,
    Instant Brands Support

  • Initial Complaint

    Date:11/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Instant pot duo crisp 8 quart pressure cooker/air fryer in November of 2020. In early November of 2022 I noticed a metallic taste to the food I cooked in it and then noticed that the protective coating on the bottom of the pressure cooker had peeled in several places. I sent an email to Instant pot’s support along with a photo of the damage and of the serial number, and the original receipt. About two weeks later I received a response asking for the photo, serial number and receipt. I sent it again, and received a brief email saying my instant pot was out of warranty and giving me a discount code, but with no explanation as to whether the damage was likely to contaminate food or what had caused it. The discount code did not work when I tried to buy a replacement. I emailed again, and was given the same non-working discount code. The fact that the food cooked in the instant pot tastes metallic and the interior is peeling seems dangerous to me and that was not addressed at all.

    Business Response

    Date: 16/02/2023

    Hello ***,

    We have reviewed the complaint and support case with our team. We have reached out to offer a goodwill product replacement. Even though they are outside our warranty timeframe, we would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible. Once the replacement has been shipped, they will receive their new Instant Pot within 5-7 business days.

    Regards,

  • Initial Complaint

    Date:07/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an instant pot pro 80 as a gift. ****** ****** ***************. I’m not able to find the customer service number for instant pot. All I can find is a .au website. Cooker is no longer coming up to pressure. I’d like to get a replacement

    Business Response

    Date: 09/12/2022

    Hello ***,

    We have reviewed the complaint and have created support case #********. Our team will be reaching out requesting some additional information from the back of the consumer's Instant Pot as part of our warranty process. Once received, we will happily get a replacement to this customer. We would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible. If preferred, we can be reached at ************** from Monday - Thursday, 09:00 AM to 04:00 PM EST.

    Regards,

Instant Pot Company is NOT a BBB Accredited Business.

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