Business ProfileforCapital Home Services

Mr ******* *****, *****, Capital Home Services I am communicating with you, regarding an issue with guaranteed work ( contract # ******** ) done by your company, in February of 2022, in order to resolve a leak on one of my aunt's property roof drain. I brought to your attention, about three months ago, on August 5th 2023, that the work done by your company did not resolve the leak and that my aunt could not get anyone from your company, to respond properly to this issue for several months already! After my contact, you apologized and responded that you would have the issue completely resolved, six weeks later, by September 15th 2023! Yet we haven't seen anything happen on site and the completion date promised has passed over a month ago! Someone mandated by you, said he would finally show up on October 16th, yet he did not show up or contact us and no one responded to us reporting this to your company since. We are unsatisfied that the issue has been drawn out for months with no relevant explanation and has not been resolved, but has been mostly ignored, as many of our communications have! We had an appraisal done by a professional roofer and realize the $10 310,00 you have charged my aunt, to unsuccessfully get involved in a single roof drain repair, is nearly half the price of a complete roof redo with modern techniques! We have lost faith in your company and we realize my aunt paid dearly and did not get what she paid for, but rather got an expensive unresolved burden! We expect your company to give my aunt a full refund, since you have neither solved the problem for witch you were hired for, provided adequate after sales service or provided the guarantee included with the work! It's time to refund my aunt's investment and let us move on without your company, witch has been a waste of time and money and a disappointment for us!