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          Cardel Homes Inc. has 1 locations, listed below.

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            Business ProfileforCardel Homes Inc.

            Home Builders
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 15/6/2007

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            20/3/2000
            Years in Business:
            53
            Business Started:
            1/1/1971
            Accredited Since:
            15/6/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 41870 for this business, issued by Tarion Warranty Corporation

            These agencies may include:

            Tarion Warranty Corporation

            1145 Hunt Club Road

            Ottawa ON K1V 0

            877-9827466

            Type of Entity:
            Corporation
            Number of Employees:
            60
            Alternate Business Name
            • Cardel Homes
            Business Management
            • Mr. Keith Blair, Vice President of Operati
            • Mrs. Tanya Buckley
            • Mr. Marcel Collette, Controller
            • Mr. Paul Blinn, VP Construction
            • Mr. Greg Graham, President
            • Mr. Rick White, Warranty Manager
            • Christina Sonders, Manager of Client Relations
            Contact Information

            Principal

            • Mr. Keith Blair, Vice President of Operati

            Customer Contact

            • Christina Sonders, Manager of Client Relations
            Additional Contact Information

            Fax Numbers

            • (613) 820-3191
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/12/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            I have had issues in my windows frames during the first year of warranty, I scheduled a conciliation with tarion, a manger from cardel sent me an email offering to fix all outstanding items including my windows, the manager been fired or replaced with new manager, she refused to fulfill the commitment that the other manager promised to do in return of giving them more time to fix the issues ! I will attach the email from the ex-warranty manager in Cardel, and the second email was the response of the new manager.
            Read More

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            yue J.

            19/04/2023

            The builder refuse to fix the issues of my new home just because we were asking for a Tarion conciliation. One of the issues is that the hoodfan we bought from the builder missing parts before we take the possession which they makred in the Pre-PDI form. Another one is that the exterior trim color is totally different from the contract while they said that they will fix it. After I request the Tarion conciliation they refused to fix it even it is not the color we agreed on the purchase agreement. And what the Warranty Manager ********************************* said that :"We did request an extension agreement before the conciliation, however, you refused, instead wanting Tarion to review your items. Unfortunately, going to conciliation does not always work in a homeowners favor, as ****** has very strict guidelines they adhere to."I feel this should not be the right way that how the Cardel ******** should treat their customer.

            Cardel Homes Inc. Response

            21/04/2023

            Although we are sorry to read that our homeowner is disappointed with the service received, they chose to pursue a conciliation and have Tarion determine warrantability. Unfortunately, ****** rendered a not warranted decision on both items. Even so, we have reached out to our exterior siding contractor to see if a change can be made to the trim, as a good will gesture. We have also provided our homeowner with the contact information of the hood fan manufacturer. As the damaged part was not reported on the pre delivery inspection, we regret that we are not able to resolve this item

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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