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Business Profile

Grocery Store

East Angus Grocery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I'm seeking your help with a billing problem involving East Angus and Lendcare.I signed a food delivery contract with East Angus, financed through Lendcare. I only received part of my order and was told the rest was back-ordered. After months of waiting and having to buy groceries locally, I decided to cancel the contract.I asked East Angus to adjust my bill for the partial order I received and offered to pay that amount in full. However, they have not provided an updated invoice, and Lendcare continues to charge me for the full order. On Lendcare's advice, I stopped payments until the adjustment is made. It has been a year now, and I still have no resolution.I need an updated invoice reflecting the partial order so I can pay what I owe and close my account.Thank you for your help.

    Business Response

    Date: 04/06/2024

    Hello BBB,
    For this file, this customer makes a lot of modifications before the first delivery and finally came to a total of $1870.44. Her contract is for two deliveries for the year, and in the proof you can see the amounts for each. After she received the first delivery, she wants to cancel the second part of it, even if she can't. After a few exchanges, I just decided to cancel the second part of it for the good of East Angus Grocery. I make the refund with Lendcare for the $820 that is the amount for the second delivery. They proceeded with the refund and put the rest of the loan on the same period of time (1 year). She just stops paying them and now ask for a refund on the food she had at her house basically. Now with the stop of payment, Lendcare add a  $0.15 interest each day according to the contract she had with them too.


    Thanks for you came back, If you need any other proof you can contact me.

    Customer Answer

    Date: 04/06/2024

     
    Complaint: 21784613

    I am rejecting this response because it still does not include a detailed invoice outlining the charges. I see from these latest messages that the second delivery was refunded, but I did not receive the first order in full either. I would like to see an actual beak down of what I'm being charged - for each item being charged and it's cost. There is still no clear outline capturing this information. 

    Sincerely,

    *********************

    Business Response

    Date: 04/06/2024

    Hello, Mrs ***** received twice the document with the amount for what she had. Now she telling Lendcare that she received nothing and she doesn't need to pay. She steel have +/- 500$  to pay for what she received. On East Angus Grocery side the file in close , we make the refund and she just need to paid what she received . 

     

    Thank you for your feed back

     

    Customer Answer

    Date: 06/06/2024

     
    Complaint: 21784613

    I still have not received what I requested. 
    I'm looking for a detailed invoice with a breakdown of exactly what I'm paying for.
    I see a refund for the second order, and a charge for the first delivery. I did not receive the first delivery in full. Items were back ordered. 

    I'm requesting a breakdown of what exactly I have been charged.

    I would prefer communication sent via email. Please send to *************************

    Best,
    *****

    Customer Answer

    Date: 06/06/2024

    Complaint: 21784613

    I still have not received what I requested. 
    I'm looking for a detailed invoice with a breakdown of exactly what I'm paying for.
    I see a refund for the second order, and a charge for the first delivery. I did not receive the first delivery in full. Items were back ordered. 

    I'm requesting a breakdown of what exactly I have been charged.

    I would prefer communication sent via email. Please send to *************************

    Best,
    *****

  • Initial Complaint

    Date:19/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thought we were paying for a service, but have now signed a credit contract for an amount we didn't know. Was given misinformation when we were told we could cancel at any time. Now won't let us cancel saying that we have to pay the $5000 from the credit agreement.

    Business Response

    Date: 03/01/2024

    Hello, the lady contacted us for information on her contract and we answered her clearly, unfortunately at this stage of the contract we cannot cancel the contract. As for funding, I am surprised that they say they are not aware because she and her spouse signed the funding document. Unfortunately we cannot cancel as marked in the contract, but options for change in the products offered are available.



    Thank you for your feedback

    ***********************

    Customer Answer

    Date: 03/01/2024

     
    Complaint: 21023592

    I am rejecting this response because:

    I was not informed the funding document was a credit through a third company. I have signed the forms, but when signing, only the signature box was open and not the form. The individual who was in our home pushing us to sign the forms, no longer works at the company. I also asked to change the method of payment if the cancellation is not an option, and was told I could not. I am looking to remove my name and banking information from this company, including the third party ********, as I do not feel comfortable doing business further with them.

    Sincerely,

    ***************************

East Angus Grocery is NOT a BBB Accredited Business.

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