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          Find a Location

          Alterna Savings and Credit Union has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Alterna Savings and Credit Union

              319 McRae Avenue 2nd Floor Ottawa, ON K1Z 0B9

            • Alterna Savings and Credit Union

              400 Albert Street Ottawa, ON K1R 5B2

            • Alterna Savings and Credit Union

              1715 Merivale Road Nepean, ON K2G 3K2

            • Alterna Savings and Credit Union

              210 Centrum Blvd., Place Centrum Orleans, ON K1E 3V7

            Business ProfileAlterna Savings and Credit Union

            Financial Services
            Multi Location Business

            Contact Information

            319 McRae Avenue 2nd Floor

            Ottawa, ON K1Z 0B9

            Visit Website
            Email this Business
            (613) 560-0100

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 116

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Alterna Savings and Credit Union has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Alterna Savings and Credit Union

                319 McRae Avenue 2nd Floor Ottawa, ON K1Z 0B9

              • Alterna Savings and Credit Union

                400 Albert Street Ottawa, ON K1R 5B2

              • Alterna Savings and Credit Union

                1715 Merivale Road Nepean, ON K2G 3K2

              • Alterna Savings and Credit Union

                210 Centrum Blvd., Place Centrum Orleans, ON K1E 3V7

              Location of This Business
              319 McRae Avenue 2nd Floor, Ottawa, ON K1Z 0B9
              Email this Business
              BBB File Opened:
              1/1/1949
              Years in Business:
              116
              Business Started:
              1/1/1908
              Business Incorporated:
              1/1/1929
              Type of Entity:
              Corporation
              Number of Employees:
              650
              Alternate Business Name
              • Caisse Alterna
              Business Management
              • General Manager
              Contact Information

              Customer Contact

              • General Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Alterna took over **** ****** ***** recently. They did not honour the seamless transition they said they would and now I am paying big fees for my chequing account that I never had to with ****. Also, their daily savings accounts offer zero interest unless you have 5,000 on deposit in the account. Their website doesn't mention the 5,000 minimum deposit so it is FALSE advertising. And, in what lifetime has a bank NEVER paid interest on a savings account no matter what you have on deposit whether it's $20 or $5,000??? It's absolutely insulting and should be illegal. Maybe it is and the public, who I postulate they must see as 'sheep', don't know. I am taking my banking elsewhere.
              Read More
              Read 6 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Larry Portsmouth I

              21/07/2022

              Had a business account with Alterna for approx 30 years.Last week Alterna decided to upgrade their website (which i have noticed that afew banks have updated recently.I logged into my BMO account and even though they had upgraded their website and had NO PROBLEM accessing my accounts .Alterna on the other hand was a totally different experience First of all...after doing my usual login and password, i was directed to a NEW site with login and password (again) Now it goes to a different page and asks "Lets make sure this is you.Question:" what year were you born" (keep in mind that i opened the account more than 30 years ago and was never asked what year i was born.So i put my birth year in and walla...im locked out Went to the branch 3 times to attempt to resolve this mess with zero results.Looking for a NEW bank *****

              Alterna Savings and Credit Union Response

              21/03/2023

              We are committed to providing innovative, user-friendly digital banking tools for our members. The transformation of our digital banking channels will give us the flexibility to adapt to the constantly evolving market's expectations.Our members have been a vital part of this project from the beginning. We specifically included members from a range of demographics (from youth to seniors) when developing the architecture and designing the final platforms so that we would come out with a modern solution designed by our members, for our members. Implementing these new channels has taken over 18 months and has included input and testing from member users every step of the way. This project was a necessary change that will lay the groundwork for ****************** that will make Alterna a front runner in digital advancements. Moving into the future, we will continue to develop these digital tools to meet the changing needs of our members.

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

              More Info on Local BBB

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