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Business Profile

Electronics and Technology

Canada Electronics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding my purchase of a **** Xperia 1 V smartphone from Canada Electronics on November 2, 2023. Since the purchase, I have experience problems with my device.Problem Details:Wi-Fi Performance: The phones Wi-Fi reception is notably poor compared to my previous device. Regardless of my location within my home, the Xperia 1 V consistently has weak signal strength and slow speeds on the same network.4G/5G Connectivity: The phone frequently loses 4G and 5G signals in areas where my other devices work without issue. This leads to frequent dropped calls and mobile data disconnections, which compromises my ability to use the phone reliably.Bluetooth Connectivity: The Bluetooth functionality is erratic, with frequent disconnections from my wireless headphones and other devices. This disrupts my daily usage of the phone.After troubleshooting on my end (restarting the device, updating software, etc.), I contacted Canada Electronics to request assistance under warranty. In response, the company informed me on [insert initial response date] that I would receive a return shipping label within 1-2 working days to facilitate a warranty return.However, it has now been over 32 additional days without any follow-up from Canada Electronics, despite my attempts to reach out and request an update. This delay is both frustrating and unacceptable, as I am left with a malfunctioning device with no recourse or support from the retailer.Desired Resolution:I request that Canada Electronics either promptly provides the promised return shipping label for a warranty return or offers an alternative solution to replace or repair the defective device. I have already prepaid for a working product, and I would like to receive one as promised.I hope the BBB can assist in facilitating a resolution for this matter, as I believe that I am entitled to a functional product or a prompt repair/replacement under warranty.

Canada Electronics is NOT a BBB Accredited Business.

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