Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time user of ********************** Essentials products since version 4 came out, over ten years ago. I have since then purchased the following programs: Essentials 4, 5, 6 and 7.Essentials 8 was not a great program, very buggy and I got a refund for it, opting to stick with Corel 7. The company has not released a newer version since 2023.I have purchased numerous brush packs and bundles for both versions 6 & 7. I recently had to buy a new computer and when I redownloaded, many individual brushes purchased within the app are missing. I've been in chat support 3 times for this and they have been zero help. They keep sending me links to products I already have. I've stated multiple times that these brushes were purchased within the app and this a glitch. They aren't showing up in my "account" on their website either. I've sent screenshots and am told screenshots do not count as proof of purchase. I used ******, and unfortunately, I cannot access receipts going back more than 1 -2 years. I only have some receipts, none of which belong to the brushes I'm missing or I never got a ********** complaint is the lack of competence from support. I've asked multiple times for the ticket to be escalated to the point I am frustrated and can no longer be pleasant. My issues are not being heard and there has been no resolution. They keep sending me links to products I already have installed.This is the second time I've had to deal with this. I seriously hate Corel. It's a dead product/company.$19.99 brushes pack x at least 6 missing

  Business Response

  Date: 02/06/2025

  Hello,

  We see you have an active ticket with our level 2 support agent. I have asked him to follow-up with you with a resolution.

  Corel Customer Support 

• Initial Complaint

  Date:26/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having issues activating my license of winzip pro. I need all other activations to be deactivated so I can activate this one single activation. I've submitted trouble/support tickets and haven't received any response. It's been over a week and as of this morning I've filed a new support ticket, *******. HELP!

  Business Response

  Date: 28/04/2025

  Hello,

  Thank you for reaching out. I have asked that one of our technical support agent reach out to you to assist with your issue.

  Should you need anything else, please let us know.

  Corel Customer Support 

  Customer Answer

  Date: 09/05/2025

  Never got notification from BBB on this matter until I went to check manually on it's status. While my issue has been resolved; it is distinct that the Better Business Bureau would close my case without my response.

• Initial Complaint

  Date:21/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Corel PSPx4, years ago with the understanding the fraise "Buy once use forever" meant just that. I have install the program on many updated PC, from windows XP, 7 and 10. recently the hard drive on my PC failed. And I had to reinstall all my programs. For some unknown reason I can no longer activate PSP4 even though I have all the Corel Purchase serial and ACTIVATION CODE. below is Corel's response.Hello,Thank you for contacting Corel.Weve noticed that youve been using PSP for quite some time. Were super grateful that you trust us with helping you design.While we try our best to support all of our customers our support for older versions is limited, and we only support the current version and two versions back:*********************************************** Weve recently launched our most current version of PSP 2023 and think that you would benefit from the exciting new features and productivity this new version ********* get you started onto the latest version, we have created a Special offer shopping cart for you below.Perpetual version Buy link : *************************************************** Please visit ********************************* for more ****** brands and our support Policy ***********************************************

  Business Response

  Date: 22/10/2024

  Hello,

  Can you please provide us with the ticket number or email used to contact Corel so we can look into this for you.

  Corel Customer Support 

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Corel Corporation Location: [Insert location, e.g., ******, **, ******]Complaint Details:On October 4th, I encountered a concerning issue with my legitimate Corel Draw 2019 license. After attempting to verify the authenticity of a potentially fraudulent Corel Draw 2024 license purchased through a ****** search unknowingly, I discovered that my valid 2019 license had been disabled after getting enough evidence that my 2024 license was illegal (for charge-back purposes) Now valid corel 2019 has restricting access to: Corel Cloud Saves ************************** features Saved files Issue Description: Cloud access is no longer functional The website (link unavailable) displays "Licence:Pirate," which is incorrect (link unavailable) cloud save and open features are non-operational Reason for Complaint:I believe this issue arose due to either the fraudulent 2024 license seller providing download links or the key itself. As a victim of this scam and the seller assuring me that its a valid and functional license (who proceeded to give me download links), I request that Corel restore my account status by removing the invalid license keys or taking necessary measures.I urge Corel to: 1) Restore my 2019 license functionality immediately along with my corel account and remove all invalid licenses from my account to enable functionality, avoid future issues (copying serials when reinstalling) before i will make any future purchases. 2) Provide a clear explanation for the disabling of my valid license 3) Take measures to prevent similar situations in the future Previous Attempts to Resolve:I have contacted Corel Support, but the issue remains unresolved; i have sent emails to every possible pathway within the company without solution. Desired Outcome:My Corel account fully functional as it was before the 2024 license *********** a result of this experience, I have lost trust in Corel products.

  Business Response

  Date: 04/10/2024

  Hello,

  We see that you are in talks and a potential remote session with one of our technical support agents.

  Please advise if you need further assistance.

  Corel Customer Support 

  Customer Answer

  Date: 04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:26/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm getting the runaround with Corel and I'm a loyal customer. I have a new PC and need to add my programs to it. I want my program back please. This one. I need to add it to my new PC. 2014-02-22ESD - PAINT IT! PHOTO ENAP01R22-UWN2TUT-PJTEH7E-JZX474U I am uploading a document of my purchases and the problems I'm having with support. Thank you.

  Business Response

  Date: 27/08/2024

  Hello ****,

  I have responded to your Corel support ticket. Please use the information and instructions set forth and respond to me on that ticket.

  Corel Customer Support 

  Customer Answer

  Date: 27/08/2024

   
  Complaint: 22195215
  
  I am rejecting this response because: All that ****** did finally after saying I was going to go to the ********************* was the attached screenshot or this

  " Hi ****, I have created a new ticket # ******* and have forwarded it to the concerned team, they will soon get in touch with you and assist you regarding this."

  I do not have my paid for program. Opening a new ticket does not get me my program back. 

   
  

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 27/08/2024

  Hello,

  There was a new message that was sent to you from me, ****, on 8/27/2024. Please check your spam or junk mail to make sure it didn't end up there.

  Corel Customer Support

  Customer Answer

  Date: 28/08/2024

   
  Complaint: 22195215
  
  I am rejecting this response because: I don't have a message from ****. It may have been deleted by mistake. I need **** to resend me the message. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 30/08/2024

  Hello,

  I had suggested to try the trial of Painter Essentials as this would be the product closest to the no longer supported Paint It.

  You had mentioned that you would try the trial and said the ticket is resolved.

  Hope this helps.

  ****

  Corel Customer Support 

  Customer Answer

  Date: 30/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the new program does work, not like the older one, but it does the job differently. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:24/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CorelDRAW Graphics Suite 2023 2023-11-07 After the latest Windows update, this software has been glitching badly. I contacted Corel, their support has been terrible. From the very start, it was obvious they were wasting my time. I knew everything the support techs suggested would not fix the problem, and none of them did. After wasting my time for days, they demanded that they enter my computer remotely in order to fix the problem. This was of course refused by me, it is not a smart thing to do from a security perspective, and they are not going to make any changes to my computer without me knowing exactly what is being done. I would like a full refund. If they are able to come up with a viable and coherent plan to attempt to get their software working, I will be willing to listen. This is the only software I am having issues with.

  Business Response

  Date: 27/08/2024

  Hello,

  Thank you for your message. Your support ticket was updated and includes new recommendations to help with the issue you are experiencing. Please follow those instructions and reply to your support ticket with any findings.

  Corel Customer Support 

  Customer Answer

  Date: 27/08/2024

   
  Complaint: 22192128
  
  I am rejecting this response because: None of the suggestions have worked and I am being told to do the same things over again and over again. I would like a refund but I am still willing to give corel a chance to get their software working. At this time it crashes every time I attempt to resize an image.
  
  Sincerely,
  
  **** V

  Business Response

  Date: 20/09/2024

  Hello,

  As per the customer's request, we have refunded the ******** version. The customer should see the refund on his statement within 3-5 business days. He will have to uninstall the 2023 version as the serial number will be expired.

  ********************** Customer Support 

  Customer Answer

  Date: 21/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** V

• Initial Complaint

  Date:10/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I demand that the lifetime license I purchased for their software be unlocked immediately. It is unfair and unacceptable for them to force me to update the software when I still have the original version and just want to be able to use it. it works on my computer but it expires in 30 days because they will not unlock it.

  Business Response

  Date: 15/07/2024

  Hello there!
  Thanks for reaching out to us at Corel Support.
  I am sorry to say the Painter 12 version of our program is outdated and unfortunately technical issues will arise and we are unable to assist with the same.

  All we can do at this time is forward this to our level 2 customer support team to see if they are able to assist with your issue at hand. But there could be a chance that there is no resolution for such an older product.
  
  I sincerely apologize for the inconvenience however in the fast changing landscape of technology, it is not feasible for our product team to focus on backward compatibility issues for all our products.

  Corel Customer Support 

  Customer Answer

  Date: 15/07/2024

   
  Complaint: 21969056
  
  I am rejecting this response because: The software works fine in my computer but they refuse to unlock it so I can use it. They are trying to force an upgrade to put money in their pocket,  I do not want or need the updated version since Painter 12 works in on my computer but expires in 30 days due to not allowing me to unlock it.. They have done this to many people who bought lifetime licenses. I found many complaints on the internet.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 17/07/2024

  Hello,

  Having looked at the ticket the customer had with our support. His issues was fixed.

  Corel Customer Support 

  Customer Answer

  Date: 17/07/2024

   
  Better Business Bureau: They have fixed the isue. I did receive a copy of the software that did not need to be activated. Thank you Corel for helping me. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own CorelDraw x7 software. I purchased a new computer because old one broke down. Successfully installed Corel X7 but was asked to contact customer service to Authenticate. Did so. However, Corel refused to Authenticate. They claim they do not provide support anymore for X7. I do not want their support. I just want to use the software I purchased. They are forcing an upgrade costing over $500.00 The installation notification says I have 30 days to Authenticate. Since they refuse to do that, I asked what happens at end of 30 days. Corel says "they do not know."I need to be able to use this software. My business depends on it. Without, I am unable to make an income.

• Initial Complaint

  Date:16/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Corel Video Studio Pro 2022 - on Nov 28 2022 in preparation for starting a You Tube channel at the end of Jan. I downloaded the trial and tested the functions of the program to see if it was gonna work for me and it did everything I needed it to do. Jan 28th exactly 2 months later I started to use Corel video studio pro 2022 - Instantly the first use- The program would crash in the middle of building a movie but luckly for me the program would auto save so id only loose a little bit of my work apon re-opening so I worked with it for about 2 weeks with this happening sometimes up to 20 or 30 x crashing to make a 15 min video. I moved to 4k video mid Feb and the program would render my movies wrong, putting clips out of order, sound where it wasnt and sometimes even rendering a blank file. with the program still crashing and me not being able to render any movies. I contacted Corel and have spent MONTHS in email form trouble shooting the program. The first thing they had me do was send them a very invasive WinAudit that i was not happy to send them. WinAudits provide them with tons of my personal information on my computer. So i sent it, they sent me back instructions how to fix it, I followed their instructions for 3 months back and forth back and forth and NOT A SINGLE THING HELPED OR FIXED IT. The last instructions were to remove the program and reinstall - FIne I removed it and followed their instructions to reinstall- IT WILL NOT RE-INSTALL - they want me to send them another win audit and continue this for months and months and Im saying this program is faulty and why should i have to endure this as a customer.?! its never worked properly and always crashed, now it wont reinstall and they refuse to refund me or give me any help me unless i send them a winaudit. I paid for a working program- I got nothing from them at this point that is useable to me. Ive installed 2023 version trial with no issues- HOW IS THAT POSSIBLE if my version wont install?!?

  Business Response

  Date: 17/08/2023

  Hello ***,

  We appreciate you letting us know the trouble you were having. Our apologies it had to resort to you having to come to the ***. Please check your emails and we can correspond through there.

  Kind Regards,

  ****

• Initial Complaint

  Date:28/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/23, I purchased Roxio for $109.98 via Cleverbridge from Corel. The same day, I requested that my purchase be refunded as the product lacked sme features that I neded. Corel aknowleged my reqqest by email. Within the reply email, Corel provided a link to initiate the refund process. In compliance with Corel's policy, I compleded thed and submted the documentation. Having not received any further response from Corel or Cleverbridge, I reached out to Corel ony to be told t"hat refund "we will not be able to process the refund now as we have a strict 30 days refund policy and the refund requests must be made within 30 days of the purchase date."
  
  My response to this information is to point out that 1. I did contact Corel timelly (aknowledgement is below) ; and 2. I completed and submitted the formal refund request. In response, I received a rather snarky ""To continue with your refund request, please follow this link: Start Refund", in order to start the refund process you had to click on "Start Refund"."
  
  My point is that first, Corel assumed that I did contact them untuil arter the refund policy sunset; Which is readly disputed by the aknowledgement that Corel was unaware. I did click the link. That said, I notice that Corel does not disavow receipt of my formal submission and compliance with the policy.
  
  Aknowledgement from Corel received 3/22/23:
  
  
  
  Dear ****** ********,
  Refund request information
  
  
  Thank you for your refund request for the following product(s): Creator NXT 9, Creator NXT 9 Blu-ray Burning Plug-in, Pinnacle Studio 25 Ultimate.
  An online refund depends on the refund policy of Roxio, on the product you have purchased, your purchase date, what payment method you used, etc. We will check this in the next step and your order may be refunded accordingly.
  To continue with your refund request, please follow this link: Start Refund
  For your reference, this link directs you to a web page containing all order-related information.
  If you did not request the refund, please ignore the email and the purchase remains active.
  
  
  Sincerely,
  ************ ******** ******* ************* **** *** * ****** ***** *** * ******** ** ***** * ****** ******

  Business Response

  Date: 29/06/2023

  Hello,

  Thank you for contacting Corel. Please look out for an email from Corel within the next few days so we can resolve this issue for you.

  Kind Regards,

  Corel Customer Support