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Business Profile

Computer Disaster Recovery

HDD Recovery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Disaster Recovery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HDD Recovery Services promised to evaluate my damaged hard drive for data recovery. March 26, 2022: I sent them my valuable hard drive & $400. HDD Recovery Services has not delivered an estimate, data recovery, my hard drive, or refunded my money. The attached PDF is their work log showing promises to get back to me that were not kept. HDD Recovery Services has not proactively contacted me.

    Business Response

    Date: 01/09/2022

    Hi we got of **** by phone, gave him the most recent update on the status of his data recovery process, and we are moving forward as per his instructions. This is a challenging case that needed more attention than originally planned. His data recovery case should be successfully resolved by next week.

    Customer Answer

    Date: 01/09/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

HDD Recovery Services is NOT a BBB Accredited Business.

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