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Business Profile

Computer Dealers

The PC Room

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on July 21 2025 ******* Tecra Z50-C, 15.6" laptop. On July 25 2025 I received a different laptop. Was sent an A50-F laptop, which was not even listed on their website on July 21 2025 The laptop was defevtive, automatically typing a "+" into every search box, started to overheat and crashed I reproted this the same day received it on July 25 2025. On July 30 2025 PC Room sent me a Return Authorization label and promised to refund my credit card as soon as it received the laptop . The laptop was shipped back same day Today July 31 2025 PC Room received the laptop and lied about posting a refund to my credit card . I called ********** to verify they tolfd me NO Posted Refund by PCROOM. I sent PC Room email with screenshot showing no posted refunds by them. They failed to respomnd. I told them no more scams and no more games if tjhey did not post my refund i would file comp;laint with BBB

    Business Response

    Date: 11/08/2025

    We issued the refund on July 31st at 4:48 PM,

    July 31

    ***** ****** refunded 1 item.
    4:48 p.m.

     

    And we emailed him at 4:57 pm, the email below,

    But he was expecting to see the funds back in his account immediately,

    please check our email to him below:

    On Thu, Jul 31, 2025 at 4:57?PM <****************************************************************>wrote:
    Hello
    Thank you for returning the laptop. We received it today and have processed a full refund to your account, despite the device arriving in bad condition.
    Please note, we kindly request that you refrain from placing any future laptop orders through us.
    We appreciate your understanding and thank you for your past business.
    Sincerely,
    The PC Room

    Customer Answer

    Date: 11/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

The PC Room is NOT a BBB Accredited Business.

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