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Business Profile

Coffee Shop

Tim Hortons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, Spetmeber 20, at 9-24 am i bought 3 hashbrowns , pastry and peopermint tea at *** ****** on *****************. I was having very important phone call so i was eating hash rown quickly. I swallowed first and tasted mold in it. My mouth and throat started butning and itritating my throat. I brought it to attention of crew they told me to throw away last one and they refunded me one. I told them that i expect to refund me second hashbrown because i did not want to buy molded food. I also reccomnded them just to have a check on those hashbrowns to not risk to sell bad food to other people. Instead an asian girl called me a liat and started mocking me saying that it i am dying she can call 911. She was very fisrespectful making fun of me with her volleagues and speaking loudly infront if oteht customers sating that i just want money and that i all inveneted.. and when i asked for a name she refused. I asked her position as i said i will make a complaint she said she is an assistant manager.When she saw me making a call fot complaint she offered me a refund of second item - i at that point i said that t its not about money, i paid 10 CAS gor breakfast and definitely dont want to get poisoned! , its about how they ignored the food safety issue and their disrespectful approach towards me . At ***** i called nurse and waiting phone call as i got food poisoning, i have nausea and diarrhea. I am worried for my health as mold is very toxic and I also have 2 children.

Tim Hortons is NOT a BBB Accredited Business.

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