Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using a commuauto car, waiting for the green light at a intersection and got hit by a truck. The damage to the car was minor, just a scratch on the rear right side. I got all the info about the other driver and contacted Commuauto support who advised me to go to the police to file a report to be safe. I also reported the incident on Commuauto website. A few days later I was told I would be charged the damage fee of 600cad! I had no fault in the incident and as per ******* guidelines, all insurance companies have a DCPD (Direct Compensation Property Damage) clause, meaning that if the person was at no fault in the incident she doesn't have to incur any costs or deductibles. I called Commuauto to complain about it and they said there's nothing they can do and the 600cad will be charged anyway. This is completely absurd as Commuauto will not incur any cost, as the driver-at-fault insurer will cover everything, so why are they charging me? Commuauto will be basically profiting $600 from this situation, which is absurd, I'd like them to refund this value back.

  Business Response

  Date: 25/09/2023

  Hello,
  
  We appreciate you reaching out to us with your communication regarding the matter raised on August 29th. We acknowledge our attempt to establish direct contact via phone and the voicemail message left, urging you to get in touch at your convenience so that we can delve deeper into this case with the assistance of a supervisor.
  
  First and foremost,we express our relief that no injuries were reported in relation to the incident with the reserved Communauto car that was side swiped by a truck leaving damages to the back left side of the vehicle. We highly value your prompt reporting of this incident by filing a report at a Collision Reporting Centre.
  
  It is our utmost priority to ensure that all our vehicles are adequately insured, with every member of our service covered comprehensively. Furthermore, we offer a Damage Protection Plan (DPP) as an option to our members when they enroll in our service, which replaces the traditional deductible. Members are also provided with the flexibility to modify their DPP after enrollment, and they can upgrade to a more comprehensive coverage option at any time, should they wish to do so.
  
  To illustrate, we present two DPP options. The first charges $8.50 per month with a 12-month minimum commitment. Under this plan, no fee is imposed on our members in the event of an accident while using a Communauto vehicle, irrespective of fault or the extent of vehicle damage.
  
  The second DPP option charges $1.00 for every reservation and entails no commitment. In this case, a $600 fee is applicable if an incident occurs with one of our vehicles,regardless of fault. However, this fee is waived if no damage occurs to our vehicle. Should repairs be necessary, the fee is applied accordingly.
  
  Detailed information on how this fee is implemented can be found on our website under the "Rates" section, specifically under "Damage Protection Plan Options." Our Rules and Regulations document also specifies that while members are adequately covered by collision insurance, they are expected to comply with the Damage Fee corresponding to their selected DPP.
  
  We understand that it can be distressing to be involved in an accident and subsequently incurring fees, particularly when circumstances are beyond one's control. To address this, our customer service team typically recommends our full coverage DPP option for frequent users.
  
  We genuinely appreciate your diligence in bringing these concerns to our attention. We are eagerly awaiting the opportunity to engage with you directly on this matter.Please do not hesitate to request a conversation with a supervisor when reaching out to us.
  
  Thank you for your cooperation.
  
  Sincerely,
  The Communauto Team

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 20616463
  
  I hope this message finds you in good health. I am writing to provide an update on the ongoing issue regarding the accident that occurred during my rental period with Communauto. As of now, I have not received any communication via phone call or voice message from your team, and I am eagerly awaiting your contact.
  
  
  I was not made aware of the two options regarding the Direct Compensation Property Damage (DPP) coverage, since no other car insurance works this way. From a customer's perspective, it is essential that such important information is presented more clearly and prominently to ensure that customers can make informed decisions, and not buried in the website.
  
  
  Furthermore, I would like to reiterate that, irrespective of the chosen plan, I provided contact information for the other party at fault in the accident. Given this, I believe that Communauto can reasonably request reimbursement of the deductible from the third party's insurer. As per legal advice from a lawyer friend, it is evident that this incident falls under Direct Compensation Property Damage, and as a non-at-fault driver, I should not be held responsible for the deductible.
  
  
  I sincerely hope that we can resolve this matter amicably and avoid any further complications. However, if I do not receive a refund of the $600 deductible from Communauto in a reasonable time frame, I may need to consider taking legal measures to protect my rights and interests.
  
  
  Thank you for your attention to this matter, and I look forward to your prompt response and resolution.
  
  
  Best regards,
  *****************************

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with Communauto for a trip from August 19th to the 21st, planning well in advance and selecting a specific car to meet my needs for space for a prepaid travel. On the day of my scheduled pickup, I couldn't locate the reserved vehicle and, after numerous calls and a prolonged waiting times, I learned thath the booked vehicl had been in an accident. Communauto provided a substitute vehicle without prior notice, which was significantly smaller and located far from my position. I went to get the vehicle just to confirm that it was not going to be suitable for my needs and use it to get back home. This forced me to cancel my trip, including prepaid expenses, disrupting my schedule and affecting those accompanying me. Furthermore, after using the substitute vehicle for a short 6km ride, I was charged both for that ride and an unwarranted 90 CAD fee for the full three-day booking period. Despite numerous attempts to contact Communauto through various means, they have not responded, demonstrating poor customer service and communication.I have been tried to reach out to Communauto for clarification and some sort of compensation, but they have not responded to my online forms, emails, social media messages or calls. Ive been waiting on the phone for more than one-hour, multiple times. They have the worst costumer service and the worst communications system.

  Business Response

  Date: 14/09/2023

  Hello,
  
  We appreciate you taking the time to bring your concerns to our attention via the Better Business Bureau.
  
  We confirm that ********************** reached one of our agents regarding the reservation from August 19th to August 21st. A credit of 102.31$ (tax included) has been applied to her balance. An additional usage credit of 15.00$ (plus tax) has also been applied.
  
  Thank you,
  
  The Communauto Team

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been coomuauto costumer and I was using their service for while , on 15/4/2023 I got car from them as always bur car was not working smooth I have called them and they never responded then car stopped in highway and did not move at all I called 911 and they sent me road assistant to **** car and they told me seems they have put wrong fuel in car ,I called communauto and explained everything... I have sent them email and call them bz they never payed me back my taxi and tow expenses which I payed when car broke ..eventually I got bill in their portal to pay ****cad ..I have called them and I asksd them why they told me bz someone put wrong fuel in car I told they I did not do that and it was not my first time to use their car and even i dont have money to pay rgat and after that I have sent a few emails but no responed from them .I'm feeling they are ripping me off here I have added some attachments (my history with them ,my payment ,my tow and taxi expense for day of event ....)Please let me know what I need to do Here

  Business Response

  Date: 18/09/2023

  Hello,
  
  We appreciate you taking the time to bring your concerns to our attention via the Better Business Bureau.
  
  We confirm that on April 15th 2023,diesel gas was put into vehicle **** by **********************, which caused damages to the motor. Unfortunately, since the situation occurred because the wrong type of fuel was put in the vehicle, the taxi and towing fees cant be refunded. We are awaiting the detailed billing for the reparations and will be in contact with ********************** as soon as possible.
  
  Thank you,
  
  The Communauto Team

  Customer Answer

  Date: 18/09/2023

   
  Complaint: 20567081
  
  I am rejecting this response because:I have been told by road assistant there is  fuel issue with car .. as I mentioned since I have  pick the car car has issue and I have called communauto  support  a few time to tell them car Is not working smoothly but they did not pick phone (I sent  all screenshots of my phone in my original request  )eventually car stopped working in highway and I called 911 and they sent my road assistant.... for following up I have sent them a lot of email and called them a few times after that but they never responded me ( once they responded and it was supposed to call me back and they never done it ) and eventually they sent me ~**** bill ...  what's happened to that car I have no clue ..and it was not my first time using their car so they need to figure out what really happened 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 20/10/2023

  Hello,

  After reviewing the situation, we confirm that diesel gas was put in the vehicle on April 15th 2023. However, we cannot confirm that ********************** is responsible for the entirety of the damages caused to the motor and, therefore, for the entirety of the reparations.
  
  A credit of 5933.75$ (tax included) has been applied and his account is reactivated. 

  The Communauto Team

  Customer Answer

  Date: 23/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I will check my account and let u know if everything looks good 
  
  Thanks for support 
  
  *******************************

• Initial Complaint

  Date:21/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting charged for paper invoicing and insurance despite canceling the recurring interest charge on communauto and receiving confirmation on May 15. There should be no charges on my Ontario account, thank you.
  
  I'm addition to a correction, I would like a 100$ credit to my Quebec account for perservering through these billing mistakes.

  Business Response

  Date: 30/08/2023

  Hello,
  
  We appreciate you
  taking the time to bring your concerns to our attention via the ****** ******** ******. We are sorry for any confusion or frustrations caused by the
  outstanding amount on your account.
  
  We can confirm that
  the balance on your Quebec invoice from your Ontario account is a result of the
  unpaid interest from your May 2023 – July 2023 invoices and the $2+tax monthly
  fees for June and July related to sending a paper copy of your invoice by mail.
  If you would like to review these invoice details, you can access them online
  by logging into your Ontario account and choosing the invoice month with the
  (C) which indicates it’s the Quebec invoice.
  
  We have renounced paper
  billing of your invoice therefore the $2+tax monthly fee for this feature
  should no longer apply to your account moving forward. If you would still like
  to receive a paper invoice, please request this through our customer service
  team.
  
  The total balance
  of $11.54 has been credited to your account therefore the balance is now $0.
  While we are happy to review your account balance and apply corrections as needed,
  an additional $100 credit towards your Quebec account is not offered.
  
  Thank you,
  The
  Communauto Team

  Customer Answer

  Date: 30/08/2023

  
  
  ****** ******** ******:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20502919, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  *** *** ******
  

• Initial Complaint

  Date:16/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I used Communauto in Quebec, but my account is in Ontario. I have authorized automatic credit card payments for any bills. Communauto refuses to charge me for the Quebec bill and is adding interest to my account every month for the last 11 months. I have never received an invoice, I just get monthly emails claiming invoices are ready, but when I log in I cannot see anything but my monthly fee in Ontario. I see no Quebec invoices. I have asked multiple times that my credit card be charged but Communauto refuses. I asked that interest be waived and Communauto agreed but, based on the emails I am receiving, has not done so. I asked how to pay the bill and they sent me a link that said to pay it using information from the invoices, which I have no access to. I want the interest waived and to pay my bill with the credit card on file.

  Business Response

  Date: 21/08/2023

  Hello,
  
  We appreciate you
  taking the time to bring your concerns to our attention via the ****** ******** ******. We are sorry for any confusion or frustrations caused by the payment
  instructions with cross-provincial usage.
  
  We can confirm that
  your invoice for Quebec usage back in September and October 2022 have still not
  been paid. The service in Quebec operates on a different payment system and,
  due to provincial differences, cannot draw from the same credit card on file
  with your Ontario account. We apologize for the inconvenience but as stated in
  a previous phone call by another agent in June 2023, the original amount owed ($70.71)
  must be paid to Communauto Inc. via online banking by setting up Communauto
  Inc. as a payee and paying the bill that way.
  
  Please note that
  all of your Quebec invoices show up with a (C) next to the month to distinguish
  between the Ontario invoices and the Quebec invoices, meaning you should have
  two for each month, ex. "June 2023" and "June 2023 (C)". We
  have also sent you the two invoices from Quebec for your trips and charges
  using the Quebec service in September and October 2022.
  
  We ask that you
  please pay the original owed amount of $70.71 and the remaining amount owed on
  your account from interest will be waived from your account. In order to honor
  this exception, we ask that you please contact us by phone to confirm that the
  payment has been made so we can waive the interest on the account.
  
  We value your
  feedback and will use it to improve our processes moving forward and appreciate
  you giving us the opportunity to rectify the situation.
  
  Thank you,
  The Communauto Team

• Initial Complaint

  Date:18/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my service with Communauto -- they do not have any way to cancel the membership on the website without having to write via the contact page and wait for a response. About six months ago I received communication that I had signed up for a year subscription at a monthly charge. I was told this would be canceled as of 31/05/2023 and have still been charged the monthly fee since. I wrote to bring this to their attention, ask for a refund, and make sure the account was canceled. This was three days ago. I have not received a reply.
  
  I want a refund for what I was charged after 31/05/2023 and documented proof that my membership will be canceled and I won't be charged again.
  
  I also want my credit card removed from my account. They make this virtually impossible to do this.

  Business Response

  Date: 27/07/2023

  Hello,
  
  We appreciate you
  taking the time to bring your concerns to our attention via the ****** ******** ******. We are sorry for any confusion or frustrations caused by the handling
  of your account cancellation request.
  
  Thank you for also
  taking the time to reach out to us directly about this matter through the
  contact form on our website. As we continue to grow, we will be refining our
  processes to make administrative tasks like account management easier for our
  members. To this end, feedback from our members is crucial.
  
  I can confirm that
  our account has been closed and that our administrative team has refunded $8.93
  for June’s monthly fees that were issued as the account should have been closed
  in May as requested.
  
  We hope that should
  you need our services in the future, you would consider returning as a member.
  We value your feedback and will use it to improve our processes moving forward
  and appreciate you giving us the opportunity to rectify the situation.
  
  Thank you,
  The Communauto Team

• Initial Complaint

  Date:28/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancellation of my Communauto account in February, 2023. They responded saying they couldn’t cancel my account until May, due to the terms of my contract. I said this was fine, please go ahead and do that. They snuck in a line saying if I still wanted to continue with cancellation, I needed to confirm.
  This is deceptive and poor customer service. I should be refunded for the May and June months of service I’ve had to pay because I thought I’d already canceled my account by contacting them and saying please cancel my account. It’s not rocket science. I’ve worked in plenty of customer service and retention jobs and great customer service means leaving your customer willing to come back. I will never go back to Communauto and I will tell others about this poor experience as well.

  Business Response

  Date: 03/07/2023

  Hello,
  
  We appreciate you
  taking the time to bring your concerns to our attention via the ****** ******** ******. We are sorry for any confusion or frustrations caused by the handling
  of your account cancellation request.
  
  Thank you for
  taking the time to speak with our supervision team by phone to resolve this
  matter and we are happy to hear that they were able to return May’s fees and
  prevent any monthly fees for June from being processed.
  
  We hope that should
  you need our services in the future, you would consider returning as a member.
  We value your feedback and will use it to improve our processes moving forward
  and appreciate you giving us the opportunity to rectify the situation.
  
  Thank you,
  The Communauto Team

• Initial Complaint

  Date:26/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice in the same day. One charge is legit, $32.09, but the second one of $57.74 is obviously wrong, because there's no billing about it and because I simply didn't use the car for that amount. I complained with the company in every way, they keep making excuses, telling me that I am right but should solve the issue with the credit card company even if they are the one who wrongly charged the card. Plus, there's no file about my complaint, so every time I call/write them I need to explain again and again, sending documents again. One associate even told me she would forward everything to the accounting office and no one ever contacted me about it. It's so frustrating and scaring to know that they can arbitrarily charge your card and I cannot do anything to get my money back. Now I am obsessively checking all the time because I cannot trust this company and I am shocked from the poor customer service they provide

  Business Response

  Date: 06/06/2023

  Hello,
  
  We are pleased to
  share that we were able to come to a positive resolution regarding this billing
  request that was recently brought to our attention.
  
  Following the
  members concern, we took action to investigate and identify the cause of
  transactions that were being billed to a bank account that were not reflecting
  on the members Communauto account. Upon further investigation we were able to
  identify that a linked banking account was being used by another member that
  was tied to this members shared banking account.
  
  Thankfully, we were
  able to remedy this by speaking with the member directly via email and there is
  no longer a concern about their account after we were able to provide
  clarification on the transactions.
  
  We appreciate the
  ****** ******** ******* for assistance in facilitating communication and aiding
  in the resolution process.
  
  Kindest Regards,
  The Communauto
  Team.

  Customer Answer

  Date: 06/06/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20110958, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******* ****** My memebership was cancelled on 3rd April 2023 and the outstanding amount for the month of March $2.30 was charged to my credit card.
  There is another bill of $4.60 generated on 5th April 2023 for the cancelled membership/account.
  
  Credit card preauthorization is stand cancelled along with the membership cancellation but the communauto is charging bills to the cancelled membership/account.
  
  I have attached Confirmation emails for Account cancellation and outstanding payment confirmation.

  Business Response

  Date: 11/04/2023

  Hello,

  As discussed with you on the phone on April 6th, Communauto in
  Halifax operates their billing one month in arrears. This means that an invoice
  released on April 5th would be for all March charges, and any unpaid
  balance from before that date.
  
  We were able to check in on your account and our
  billing team informed us that they have applied a credit to your account for
  your damage protection plan that was originally selected. These details will be
  available to you when you receive your last invoice in May detailing this
  transaction. I can confirm that no further fees will be applied to your account
  as it has since been closed.

  Thank you,

  The Communauto Team

  Customer Answer

  Date: 11/04/2023

   
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19901466, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******** ***** ********
  

• Initial Complaint

  Date:15/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communauto is one company having bought out VRTUCAR in 2016 - as advertised on their website.
  
  Despite being one company, they still operate as two, charging interest on overdue accounts EVEN IF they have a credit card on file with the other half of their business!
  
  I recently also discovered that despite having purchased their premium membership - which entitles me to book cars anywhere in Quebec/Ontario at the premium membership rate. If I book with "the account" that does not have the premium membership applied to it (i.e. Ontario in my case), I am subject to full charges. This makes absolutely no sense given that my account is associated with ONE email address AND they are ONE company!
  
  I want my recent trips (that were charged at the higher rate) reduced to the lower rate. I would also like the interest charges that were applied against me - despite Communauto having a working credit card on file - reversed. I also want a commitment that Communauto will stop any practices of charging customers more because they have not fully integrated their systems or the company that they acquired.
  
  While I do not know the details of how the Communauto VRTUCAR deal was approved, assuming the competition bureau was involved, they would generally need to show that things will be better for consumers in the aftermath of a merger. Failing to integrate your billing systems 7 years after the merger seems ludicrous - all while ***efiting from charging interest for customers for which you have payment methods on file and charging customers extra for using the wrong "account" to book their car.
  
  ALSO, please fix your password reset!

  Business Response

  Date: 28/03/2023

  Good afternoon ***,
  
  We appreciate that you also took the time on March 20th to reach out through our phone lines and speak with a customer service agent about your concerns. Following this call, we were happy to follow-up directly by phone to confirm our existing plans to harmonize our billing systems between our different branches and apply credits back to your account for an interprovincial trip you took with us back in January (as well as any resulting interest from such trips).
  
  After VRTUCAR joined Communauto, as well as other smaller car share organizations across Canada, a fair amount of independence was granted to each branch to avoid disruptions in the day-to-day use of the existing service for their customers. Sometimes this meant that we continued to offer payment methods that were incompatible with the services offered by Communauto Quebec.
  
  Currently, we are working to build one consistent and dependable billing system to process regular payments for our members between our primary branch in Quebec and our other branches throughout the rest of Canada. We appreciate your patience as we continue to develop tools for members to simplify billing for our service.

  
  The Communauto Team