We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinet Manufacturers

MR Kitchens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Manufacturers.

Complaints

This profile includes complaints for MR Kitchens's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MR Kitchens has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 4 months since the contractor (MR.Kitchens) has begun working
      On our kitchen remodel.

      Once they took the final payment installation(which was required before work can begin) they’re communication has dropped off and we have been ignored continuously. They claim to be finished, how ever we are missing multiple pieces of trim work, we have the wrong colour doors installed as per contract, we have cabinets which are not installed level, cabinets which are not the size as per the contract drawings, cabinet doors which are chipped and damaged, horrendous workman ship in areas and deficiencies which are not being addressed/ignored.

      On days they do show up, its on days which were not scheduled through emails or phone and they show up unannounced and rush the job with little work being completed at a time.

      I have given them multiple chances to communicate back with us and have been extremely accommodating for the contractor to complete their work and have taken multiple days off of work for the contractor to be provided access and to assist.

      This kitchen remodel has cost us $29,000 and we are extremely disappointed with this process. I have given the contractor an opportunity to back out of the contract, back pay us for the remaining work and I would have another contractor complete the work - they have ignored my request.

      I want a representative from MR. Kitchens to call me and possibly make a site visit to review my complaints with me and stand behind their work.

      Business Response

      Date: 12/08/2022

      Dear ***,

      Our service manager as been in contact with Mr. **** and are waiting for Mr **** response.

      ********

      ****** *******

      ************(See email in attach.)

    MR Kitchens is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.