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Business Profile

Burglar Alarm Systems

Alarme Locksmith & Security

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2025, I called this company to repair a sticky lock on the front door of my rental property. The technician, ***** *******, told me on the phone that the lock could not be repaired and had to be replaced. He said the cost was $120 for the labor and for the lock itself I had three choices: a low quality lock for about $150, a medium quality for $250 and a high quality one for $350. I asked about the brand of the medium and the high quality ones, and he said they were ****** and Schlage, respectively. I chose Schlage. After receiving a deposit of $100, he sent me a text saying that he didn't have the Schlage lock but had a higher quality ****** lock at $420, and was willing to sell it to me for $350 because he had promised that price and cared about his customers. I was happy and accepted. After he replaced the lock, I sent him another e-transfer for $431.10. On the receipt, I noticed that there was no mention of the type of lock that was installed. I asked him by text about the model of the lock. He didn't respond. I sent him another text the next day, mentioning that I did a search online and all the ****** locks that looked similar to the installed one were below $150. I again asked him for the model of the lock. Still, no response. I then called the company and spoke with someone called *******. He told me that he would get back to me in 2 hours to resolve the issue. He didn't! Instead Lotem texted me and said there were many different locks of different quality and that what I had seen online is not comparable to what he had installed. I had to ask him twice again until he finally told me that he had installed ****** 9GLC94710022 ******. I searched for that model and found out that ********** is selling it for $138! When I told him that, his response was that he could charge any amount that he wanted for a product that he installed!After this exchange, my attempts to reach the company were unsuccessful with them apparently blocking my number!

Alarme Locksmith & Security is NOT a BBB Accredited Business.

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