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Business Profile

Bookkeeping Services

Billing's Bridge Bookkeeping Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:27/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a Board member and myself - the Executive Director of a not-for-profit organization - the ******************************************* - have both experienced anger and rage Billing's Bridge O/O - ***** *******- we found another bookkeeper. When we advised ***** that we would like him to complete the year end (June 30) reconciliation and transfer the QuickBooks files and GL to the new bookkeeper, he ceased all communication. We would like to him at the very least hand over the files to the new bookkeeper.

    Business Response

    Date: 08/07/2025

    On 20MAY2025 I received an e-mail indicating that CFMHN intended to end its engagement with Billings Bridge Bookkeeping Services.  Though CFMHN indicated that they had identified a successor bookkeeper, no particulars were provided at that time.  As the client is small and only needs periodic attention, and the 2025Q3 quarterly financial reports had already been prepared and provided on 07MAY2025, I awaited further instructions as the fourth quarter could not be completed before JUL2025.

    On 23JUN2025 I received an e-mail from ***** indicating that ***** **** of *********** LLP had been retained and that I should transfer files to her as soon as possible as she was ready to take over.

    On 26JUN2025 I sent an e-mail to ***** **** asking for a shipping address to which I could send CFMHN back-*** and electronic records (on a USB).

    On 30JUN2025 CFMHN's files were shipped by *** to ***************'s location.  The files were received by *********** LLP on 03JUL2025.

    On ********* ***** **** e-mailed me regarding password security for CFMHN's Quickbooks file.  We exchanged a series of e-mails and phone calls to resolve the Quickbooks versioning and access issues.

    On 07JUL2025 ***** **** e-mailed me confirming that she had opened the Quickbooks file and would contact me should there be any further issues with it.

    Customer Answer

    Date: 08/07/2025

    Thank-you for reaching out to Billings Bridge Bookkeeping.  I am confident that your attempt to reach them results in a positive action for us as the company forwarded the files and a USB for the electronic files to the new bookkeeper.  He did not pay our staff since the time we made him aware we were making a change, and thankfully our staff have been able to secure sufficient finances to cope through the six weeks of missed pay. 

     

    From our perspective, since we have received the files, the matter is closed.

    Thank-you very much, 
    Sarah 

    Customer Answer

    Date: 09/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Flogen

Billing's Bridge Bookkeeping Services is NOT a BBB Accredited Business.

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