Business ProfileforOshawa Jewellery Inc.

My wife had bought a ****** watch for me for our wedding. It was bought on the 26th of Aug 2023 and our wedding was on the 29th of Sep2023 and that when i first wore the watch. Within one day the colour from the case started fading/discolouration started happening. So I brought it back to the store on 30th Sep. Then I got the watch back after a month. After few days i noticed the watch was not keeping time. So I went back and they took it back in. They fixed it and gave it back to me after two weeks. Same thing happened again today and I had to go back to the store and they took it again to look at it /fix it. I have requested the store to refund me the money as we have spent quite bit money and product is a bad/lemon. They are not willing to refund and says that they are going to look at the issue. ***** ******** ******* ** **** *** *** ***** ****** ** ****. She wouldn't even try to understand what the issue is and is trying to make it a point that it's not their problem and some how I do not know how to use a watch. I was told that i am possibly pulling some knobs which is causing the issue. It's super frustrating that its less than 4 months and this watch is giving issue and I have barely worn this watch. Hoping your team can intervene and help with the refund. My Name is **** ****, its under my Wife ******* ******. Email - ***************@gmail.*** contact ###-###-####. Your help is very much appreciated. Thanks