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Business Profile

Gutter Installation

gutterscreen.inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 8 2024 $4500.00 instail guttters and gutters screens not installed correctly , and work was not finished they used my old own pipes old brackets

    Business Response

    Date: 01/07/2024

    We had two installers as well as the project manager onsite. The customer was onsite and very helpful in assisting us with his requirements as well to his satisfaction. He offered us food and drinks. The install was completed on the same day and mr ***** was thanking us and happy when we left. We are sad to hear that mr ***** is not satisfied however there is still an outstanding balance that needs to be addressed. 

    Customer Answer

    Date: 03/07/2024

     
    Complaint: 21844873

    I am rejecting this response because:

    Sincerely,

    ******************

    Customer Answer

    Date: 12/07/2024

    they used old   down pipes old holding sraps

    hey left old 

    down pipes didnt remowe it

    down pipe was  not connected with the gutter completely missing the hole/

    i have pictures to prove it

    Business Response

    Date: 12/07/2024

    The product installed is new. We had two installers on site as well as the project manager and as stated in our previous response the customer supervised the complete installation.The customer can add to or change anything after at their discretion. There is still an outstanding balance soon to be sent to our legal department resulting in collections and possibly liens on the home. 

    Customer Answer

    Date: 13/07/2024

     
    Complaint: 21844873

    I am rejecting this response because:

    Sincerely,

    ******************

    Customer Answer

    Date: 18/07/2024

    The guys working didn know what hey were doing i was watching hem what they are doing and I did have stop them several times so they would do it right way on the top THEY USED My old gutters  straps, they didnt finish the job in 2 places where I had old gutters , they didnt put the new ones

    they used old straps holding the down pipes , they also use one s**** to connect gutters with down pipe, completely missed the hole in the gutter to which should  they connect the down pipe

    down pipes     for 6 ft length trying to explain to me "no one will see this:" under the patio they used 4 pieces of the pipes

     

    Business Response

    Date: 19/07/2024

    We have only used new materials and if it is as the customer states, then he would not have allowed us to finish the work?. The customer could have stopped us at any time. He gave our crew cookies and tea/coffee as well as water, joking with them the whole time. This will be my last response as the customer still has an outstanding balance that will be referred to our legal department, credit bureaus and collection agencies including liens if necessary. We are willing to let the customer keep $500.  Should this not be resolved by July 26th. I am forced to proceed with legal action. 

    Customer Answer

    Date: 20/07/2024

     
    Complaint: 21844873

    I am rejecting this response because:

    Sincerely,

    ******************

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