Business Profile

Auto Manufacturers

General Motors of Canada Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a **************** account under my e-mail address. I am trying to delete this account, because its linked to a car that was registered to my ********* ****** ** ***. I ** *** ******** *** no longer need access to their personal car information. However, there appears to be no way for me to remove a car from my account, so I am request an account deletion. I called ********* and was told to go to this website "********************************************************" by an ****** representative. However, that website does not allow me to delete my account. It has a perpetual error stating that technical difficulties are occurring. I escalated this issue and was given a case number ** ******* ********* * ***** **** ** **** ** **************** ******* ******* *******
Business Response
Date: 02/07/2025
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out directly.
Customer Answer
Date: 02/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:17/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** I purchased a 2022 ********* *********** on March 26, 2025 under the impression that it would consume and lower my fuel expenses. The *********** is getting 36.7 liters per 100 km. There is also an issue with the transmission. ******** GM is refusing to accept the *********** back and return my original vehicle. After dealing with GM Corporate I have paid $650 trying to get the problem fixed. Now I am expected to continue to pay out of pocket to get this ***** ** * *********** fixed.
Business Response
Date: 17/06/2025
We are in receipt for of the consumer's complaint and will have a member of the Executive Review Team reach out to discuss the matter directly.
Customer Answer
Date: 30/06/2025
There is no resolution as of June 30, 2025.

Business Response
Date: 30/06/2025
Our Executive Review Team member handling the consumer's concern has requested copies of written communications between the consumer and the dealership however they have not yet been received. We would ask the consumer send the requested copies as soon as possible so that the review may continue without further delay.
Customer Answer
Date: 03/07/2025

Complaint: ********

I am rejecting this response because: I emailed ***** at GM Executive Review the communication that she requested on Monday June 30th.

Sincerely,

******* *******
Business Response
Date: 03/07/2025
Our Executive Review Team
member handling the consumer's concern has requested copies of written
communications between the consumer and the dealership and the Executive Review Team member is currently reviewing what has been sent in. We will advise them to be in touch with the consumer.
Customer Answer
Date: 07/07/2025

Complaint: ********

I am rejecting this response because:

2 business days have passed since GM responded via BBB. I have not heard from ***** or any member of the GM Executive review. At this point I am assuming that they are choosing to do nothing.

Sincerely,

******* *******
Business Response
Date: 08/07/2025
Our Executive Review Team member handling the consumer's concern has requested copies of written communications between the consumer and the dealership and the Executive Review Team member is currently reviewing what has been sent in. We will advise them to be in touch with the consumer.
Customer Answer
Date: 08/07/2025

Complaint: ********

I am rejecting this response because: This was the exact same response received last week from GM. Is there an ETA for a response? I have submitted everything that was requested from me. The repetitive responses that I am receiving does not make me feel confident that GM even wants to resolve this issue.

Sincerely,

******* *******
Business Response
Date: 09/07/2025
We will advise the Executive Review team advisor handling the consumer's file to be in touch with the consumer.

Customer Answer
Date: 09/07/2025

Complaint: ********

I am rejecting this response because: GM has failed to provide an eta for contact. GM is simply repeating their last 3 messages through BBB.

Sincerely,

******* *******
Business Response
Date: 09/07/2025
We will advise the Executive Review team advisor handling the consumer's file to be in touch with the consumer.
Initial Complaint
Date:09/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 ********* *********** and only have 26,000 km, yet have experienced the 'shift to park' malfunction leading to my vehicle being unable to be turned off. There has been a class action lawsuit filed in the United States to which GM has settled to pay customers for their service bills. I expect the same to happen to Canadian customers, GM has a wide spread issue involving 'shift to park' sensors on multiple models needing to be replaced, yet refuse to issue a recall. This is alarming and scary issue to experience, while GM is well aware and have the potential to stop it from happening in the first place. I expect a full refund *** ***** ***********
Business Response
Date: 09/06/2025
We are in receipt of the consumer's request and will have a member of our Executive Review Team reach out to discuss the matter further.
Initial Complaint
Date:23/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a 2023 ***** ****, the dealership sent a professional installer to install the charger provided by ***** (********* **** ***** charge cord) on the outside of our house which is exposed to the elements.

On March 25th this year, we found that the charger box had fallen onto the ground and when we attempted to reconnect it, it exploded and came apart again. When attempting to remove the 240V plug, my ******* received an electric shock. It seems that water has gotten into the unit, which was installed upside down - the plug is not long enough to be able to install it right side up.

We reached out to ********* Canada via their ********* on March 25, they connected us to their Executive Review team on March 28, I sent photos and requested info and I haven’t heard from them since, despite multiple follow up calls, voicemails and emails. I’ve explained that this is our primary vehicle and that since we live in the country, charging at public stations really isn’t a sustainable option.

***** **** **** ***** ** ************* *** *** ** *** ********* **** ***** *** **** ********* ********** ******** **** *** **** **** ********* ******** ***** ***** ***** ******* ******** ** ***** ** *******
Business Response
Date: 23/04/2025
We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. Further attempt to connect will be made.
Customer Answer
Date: 23/04/2025

Complaint: ********

When can I expect a call? It would be helpful to have a timeline.

Sincerely,

***** ******
Business Response
Date: 24/04/2025
We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. Further attempt to connect will be made.
Customer Answer
Date: 24/04/2025

Complaint: ********

I am rejecting this response because:
The last communication I received was on April 7 in email form from your executive review team.

I have called and emailed and left multiple messages and have not received a response. I’ve checked my call logs and junk mail and I haven’t missed any messages. Please ensure you are using the correct phone number.

Sincerely,

***** ******
Business Response
Date: 24/04/2025
We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. We will ensure we have the correct contact information.
Customer Answer
Date: 25/04/2025

Complaint: ********

I am rejecting this response because:
We connected with someone from the executive review team but they still had questions. He said we will hear back on Monday - I will update when we finally have a resolution.

Sincerely,

***** ******
Business Response
Date: 25/04/2025
We have received the consumer's complaint and encourage them to continue to work with their Executive Review advisor.
Initial Complaint
Date:25/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2022 ********* with a 2.7ltr motor and an 8 speed transmission. General Motors has a recall out the number is **************. Every issue in this recall is exactly what my transmission was doing. I took it into the dealer when my engine went into low power mode and they updated the transmission control module as it states in the recall. I have since had to rebuild my transmission. The valve body(which it states in the recall is susceptible to excessive wear) was sent out for rebuild and the rebuild shop contacted my repair shop to tell them that this valve body was in the worst condition they have ever seen. I have 190000 on on this truck all highway and I do not tow a single thing. When I call GM I am told this recall does not apply to my truck because of what plant it came out of. Yet the same truck motor and transmission if came from another plant they have special extended coverage up to 150000 miles not km. I believe this is not just a coincidence that my transmission from another plant having the identical issues to this recall does not have the same valve body or its issues. *** **** **** * *** ** ***** ***** **** **** **** ******* * ***** **** ***** ** ** ****** ** ******* * ***** ** *** ************ ** * ****** ***** ** ****** *** *** **** **** ** *** **** ** **** ** ****** ************ ** ********* **** ***** * ***** ************ **** ******* ***** ** * **** *** ***. * **** **** ****** *** ** **** *** ***** ***** ********** *** *** ***** *********** ******* **** * ** **** ****** **** **** * ***** *** * ****** **** * *** **** ** ******** ** ***** **** **** ** ** *** ** ******* ******* **** ** ********** ************
Business Response
Date: 25/03/2025
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly.
Customer Answer
Date: 28/03/2025

Complaint: ********

I am rejecting this response because at this point GM has contacted me and they Have not yet provided a resolve to my complaint. They will be reaching out to me this week, but that will be past the 10 day limitation with the BBB to keep this complaint open. This issue has yet to be resolved

Sincerely,

**** **********
Business Response
Date: 01/04/2025
We are in receipt of the consumers complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 11/04/2025

Complaint: ********

I am rejecting this response because:

* *** **** **** ** **** *** ** ******** ** ***** ****** ***** *******. I was told that my vehicle does not fall under the transmission recall for the reason that I have a gasoline engine. The recall on this transmission is for vehicles with the diesel engine. I fail to see how the engine dictates the faulty valve body in the transmission. ** ******** ****** * ***** *** ** ***** **** *** **** ************ **** * **** *** ****** * ****** *** ******* ** ** *** ****** **** *** **** ***** **** ******* **** **** ***. * **** *** **** ************* **** **** ******** ******* **** ** ************ *** **** **** **** ************ ********* *** *** ** *** ** ** **** ***** *** **** ************ ** ****** ***** ** ***** ** *** ********** *** ** ** **** ** * *** **** **** ******* ** ***** ******* *** **** **** ** ****** ***** **** ** * *********** **** *** ** *** ****** *** ** **** ***** 1) the part was found to be faulty and all stock has been removed and they are in process of trying to replenish stock with fixed part
2) the amount of these transmissions that have this problem is so great that stock and production of this part cannot keep up with the demand both of these scenarios point to this being defective from the very beginning and GM knowing that they were allowing customers to purchase a product that was not fit for sale and misrepresented their product
* **** * ********* ** ** ************ **** * **** **** ******* ******* ** * ** ********** ** ***** * ***** *** ******** ******** **** ** ** *** **** ****** ***** **** ************ ** ** ********* ** ***** ***** *** *** **** **** ***** **** **** ********* ** ****** ** ** ******* **** ********* ************ ******* *** ****** *** ***** ***** **** **** ************* **** ** ***** *** ***** ** ** ****** **** ***** ***** ****** ***** ******** ********* *** *** *** ** **** * ********* * ********* ******* **** *** ****** **** * ****** ***** **** **** *** ******** ** * ************ ******* *** **** ** ** ******* **** *** *** **** ** **** **** *** ***** ***** ****** *** **** ******* ***** *** **** ** **** ** * **** **** **** *** *** * **** **** ******** **** ***** ********* ****** **** *** ****** ** * ******* ***** *** ****** ** *** ****** ***** ****** **** *** *** * ** ******* **** * ** ****** **** * ***** *** **** ** ******* ** ** ******** ******* ** *** *** ****** ******** *** ** ** ****** ** ** ********** ********** **** ***** *** ***** **** ***** ******* ******** * ***** ***** ******* ** *********** ** * *** **** * ********* ***********
* **** *** **** ******** *** * *** * ********** **** **** ****** **** *** ****** **** * ******* ********** ****** ***** ******* *** **** ***** *** **** **** *** ******* * **** *** ** ******** ******** *** ******* ******** *********** ****** **** * *******

***** ** ** ****** ** **** ****** **** ****** *** **** ** **** **** ** ** ***** ** **** **** ** ****** *** *** *******

** **** ******* * *** *** ** *** * *** ****** ** ** ** *** **** ***** **** *** * **** ************ ******** * *** ******* *** *** ******* *** ****** *** *** ***** ********* ** **** ******* ** ***** ****** ***** ** ********** **** ******** ***** ** ** *** * ****** ** ****** ******** ***** ****** ****** *** ******** *** **** **** *** ** ** ***** **** ***** ** ***** ***** **** ******* *** ****** ** ****** ***** ********
** ** ********** **** **** ** ******* ** ****** *** **** ** ********* **** **** *** ***** **** **** ****** **** ** ****** ****** ** ****** ** *** ** ***** **** *** **** ***** ** ** ***** ****** *** ** ** **** **** *********** *** **** * **** **** ****** *** *** **** * ******* **** * ***** **** *** *** ****** ****** ** *** *** ****** ****** ** ** ******* *** *** ** ********* ******** *** ******* ** *** ** *** **** **** ** ******** ***** ** **** ** ** ******* ** ****** *** ** **** ** ** ***** ******** *** ******* * ***** ** ******* **** * ***** *** ***** ***** *** ****** **** ******* ***** *** ***

Sincerely,

**** **********
Business Response
Date: 14/04/2025
We have reviewed all of the information sent to us by the consumer and have provided a final decision for this matter. We consider the matter resolved.
Customer Answer
Date: 14/04/2025

Complaint: ********

I am rejecting this response because:
please see my most resent response as I sent the rejection prior to GM sending you their last message. As far as I am concerned this matter is not resolved

Sincerely,

**** **********
Business Response
Date: 14/04/2025
All information has been review and we have provided a final decision for this matter. We consider the matter resolved.
Initial Complaint
Date:24/10/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** *** *****************
Purchased a new 2024 ******** *** in August that has no power to the factory installed trailer tow electrical connection. Prior, during and after sale was complete, ALL verbal and ******** documentation identified this vehicle had towing capability up to 2000lbs.

The owners manual supplied with the vehicle confirms towing capability of up to 2000lbs on page 253 and powered factory installed towing electrical connection on page 257. Local dealer however referred me to an internal ******** document, ******* issued 07/30/2024, at the end of 2024 *** production and after my vehicle was built, that prohibits dealers from complying with owners manual documentation ... Quote "No repairs or attempts to install a trailer hitch or trailer lighting should be performed"

This vehicle would not have been purchased had ******** documentation been accurately disclosed prior/during purchase.

I contacted ******** Customer Care on Sept 4, 2024 and after a 5 week delay, on Oct 9, 2024 I was informed power to the factory installed wiring harness was NOT POSSIBLE. I have since have come to the conclusion this vehicle is not capable of towing, contrary to verbal & ******** documentation. ** ** ********* ************* **** ******* ***** **** ** ******** ** ********* ** ******* * ****** ********** *** **** ********* ** **** ***** ** *** ******** ** ************ ************* ******** ******* ******** ******** * ******** ******** **************
Business Response
Date: 24/10/2024
We are in receipt of the Consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 02/11/2024

Complaint: ********

I am rejecting this response because issue remains unresolved within the 10 day window (expires Sunday Nov 3) identified by BBB.
There has however been unprecedented daily communication between myself and the business from Thursday Oct 24 to present. My understanding is there is agreement on the documented trailer towing vehicle electrical capability and am optimistic a resolution is forthcoming in the very near future. Until then, recommend this complaint remain open.

Sincerely,

****** *******
Business Response
Date: 04/11/2024
Our Executive Review Team remains engaged on this matter and with the consumer towards a resolution of the issue.
Customer Answer
Date: 12/11/2024

Complaint: ********

I am rejecting this response because final resolution remains pending. Progress has been made and is ongoing, however remains unfinalized. My expectation is this issue will be closed within the next 10 day cycle.

Sincerely,

****** *******
Initial Complaint
Date:24/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was proud and happy owner of GMC ******* ******. I bought it a year ago and eversince I got the car I have had issues smoke fumes getting in the car. I made few complaints but got no resolution. Instead, The service agents told me that it is normal and smoke fumes get inside the cabin of all the cars.

I recently had another issue where the car cluster goes total dark.

I just want to know if the fumes getting in the cabin is normal with all GMC cars. I was very happy to have this Car. ** **** * ****** ***** **** *** *** ******** **** * **** ******** ********* **** ** ****** * **** ***** *** ** *** *** *** i see this a health hazard ******* ********* ** ***** **** * *** ******** ****** **** **** **** ****** ** ***** ** ****** * ***** ** ******* Please let me know if this can be fixed or not.
Business Response
Date: 18/11/2024
We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to gather further details.
Initial Complaint
Date:13/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this 2014 Chevy Cruze brand new from ****** **** **** on Regent Ave in Winnipeg. Since then I have had three letters telling me that I have a defective air bag system. ***** *** **** ** ******* **** ** ***** ********** ***** *** **** *** ***** *********** ** ********* *** **** ****. ***** **** **** **** ** *** ***** ********* **** ****** ****** *****. I received the first Safety recall letter last year in October 2023, and another one in January 2024, and another one in July 2024. They keep complaining that they do not have parts. * ******* **** *** ************* ********* *** ****** **** *** *** ******** ****** ** ** ******* ** **** *** *** *** **** *** ** *** **** ** **** ***** ***** ************** ***** *** ***** ******* ****** **** * ***** ** **** ** *** * **** ***** ***** ******
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 13/08/2024

Complaint: ********

I am rejecting this response because: I believe they are continuing to stall on all the recalls. ** ** *** **** ** **** *** **** ****** *** ********** ** **** ***** **** ****** **** ***** **** **** ** ***** **** **** ** *** ** ******** *** **** **** ** *** *** *****

Sincerely,

**** *****
Business Response
Date: 14/08/2024
The Executive Review Team Representative has been trying to contact the consumer however has not been able to reach them directly to discuss the matter. We ask that the consumer work directly with the representative.
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21/24, we purchase a brand new 2024 GMC Canyon. Early in July, likely around the 2nd a check engine light came on. The vehicle has been diagnosed as requiring a new “accelerator position sensor”. Today is Aug 12th, we are still waiting on the part to arrive at the dealership. That is completely unacceptable. They say they don’t have the part. What? Your pumping out new vehicle with the same identical part, and you don’t have the part. ********** **********. We’ve been loyal GM customers for upwards of 30 years. ****** ******** ********
Business Response
Date: 12/08/2024
We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to the consumer to discuss the matter further.
Customer Answer
Date: 12/08/2024

Complaint: ********

I am rejecting this response because: I previously voiced my concerns with GM customer service approx 3 weeks ago. Still no part. The vehicle maybe had 1000 km on it before the failure. This vehicle has been in limp mode since the engine light/diagnosis occurred and relied upon for work purposes. No cruise control, vehicle making an unusual noise, along with a multitude of non functioning vehicle features. A brand new vehicle should be able to be quickly repaired. Delay making one new vehicle and send the part.

Sincerely,

***** ********
Initial Complaint
Date:06/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was experiencing problems with my AC in my 2016 Chevrolet Traverse. Brought it into ***** ******** dealer ship and was advised that the Evac door is broken and the part is discontinued.
** *** **** *** **** *** ** **** ** **** *** ***** ***** **** ** ***** ******* *** ** * ***** ** ******* ** ******* ** *** ****** ** **** ** *** **** * ** **** *** *** *** ** ** ************* ***** *** ** ***** ****** ** ***** ** *** ** **** I was still charged $170 ++ for the diagnostic just to be told you cant help me!

I am requesting 1 of the 2 options below
1) Since my car is still being made, take the part required from a new vehicule and install in mine. I will pay for the part but for the headache, GM will pay the installation.
2) If the part cant be installed, which is what GM will come back and tell me, I want a FULL refund on my diagnostic
Business Response
Date: 06/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Customer Answer
Date: 06/08/2024

Complaint: ********

I am rejecting this response because:
I have been waiting for a call from management since friday. I received a call yesterday advising they had no news. I am requesting a call within the next 24 business hours. I am not requesting much considering that someone made the decision to discontinue parts on a vehicle that is NOT 10 years old.
thank you

Sincerely,

***** ************
Business Response
Date: 07/08/2024
A member of the executive team has reached out and the customer is encouraged to continue to work with the team.
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being.
* ** ***** *** ***** **** ** *** *** *** **** ***** ** **** **** ** ***

Sincerely,

***** ************

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General Motors of Canada Limited is NOT a BBB Accredited Business.