Business ProfileforOttawa Water Filters

We purchased a UV filter system to ensure we had clean drinking water in Jan 2022. When installed, ***** walked on new carpet with muddy boots and scuffed the walls (he apologized in emails and admitted responsibility). He promised 2 free UV replacement bulbs for the following years when they needed to be replaced. I emailed in Jan 2023 to say I needed a replacement and he replied he was having personal issues and to email back in a month. He has not replied since. My current UV bulb expired so we were forced to buy a bulb for over 100 dollars online. My husband tried to replace it (which was also supposed to be free maintenance from ***** as previously promised prior to purchasing his water systems) and found there was no shut off valve ie it was poorly installed. Other companies will not service this type of filter system so we have been forced to pay for a plumber to come fix it. We have tried contacting ***** via phone and email over a dozen times in the last 2 months and he has ignored our calls. He owes us two UV replacement bulbs and I suspect he is purposefully avoiding us. I have attached the email discussion. I would like the 2 free UV bulbs he owes us and promised me as a resolution to damaging my home when he did the initial installation.