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Business Profile

Loans

iA Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for iA Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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iA Auto Finance has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our car was stolen the police smashed it two years of fighting with the insurance company they ended up 16864 and told us we had to negotiate with ia so we did agreed on 13000 they told us to both go to any te bank with id and they would cash it and give us the remainder at the bank the collection girl phone me cause I wouldn’t sign as I had a bad feeling she told me that because we didn’t have ** bank accounts they were gonna mail us the money I reminded. Them that the 3000 owed to the transmission was waiting as well a week later after me leaving msg they finally said we’re not giving u nothing and I just receive s a email they put me in collections for 3800 and now 4500 tosay I have a copy of the contract

      Business Response

      Date: 11/03/2024

      Good afternoon, 

      In response to the customer's complaintwe have succefully refunded the appropriate amount of $3694.55 on March 8th directly into the customer's account. With the account being settled and closed, the credit bureau will reflect it as well. We consider this case closed.

      Sincerely 

      iA Auto Finance Team

    • Initial Complaint

      Date:02/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new Vehicle and received it on November 17th 2023. I am being financed through ****** and all documentation on my end has been completed. IA is still withdrawing funds from my account stating ****** has not sent the payout. This is between IA and ******, and nothing to do with me. I have also escalated this with ****** I demand a refund for monies taken from my account and confirmation IA will stop taking funds that are not theirs to take.

      Business Response

      Date: 05/12/2023

      Good afternoon,

      Thank you for contacting iA Auto Finance. We are sorry to hear about your experience. We have received the appropriate communication from the dealership who assisted with your trade in and ensured that the intended funds to pay out your loan were allocated right away. The loan has been terminated, no further payments will pull, and there is a pending refund that will automatically be deposited into your account within the next few business days. Please let us know any other way we can assist.

      Sincerely,

      The iA Auto Finance Team 

      Customer Answer

      Date: 07/12/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:15/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle and the financing was through IA auto finance. * *** **** *** ** *** *** *** ** ***** * *** *** I got behind in payments, ******* ******* ***** **** ***** *** ***** * *** **** ***** * *****. I have asked for almost a year to get it switched and they won’t until I get caught up. I did get caught up once they wouldn’t switch it. I cannot stay caught up when they are still taking a payment every two weeks and charging a ridiculous amount for missed payments.This last week they send a demand letter giving me till the 14th to pay it. I emailed and asked if I could pay it in full on the 17th instead and get the payments switched to twice a week. They will not answer my email other than to say call them. I cannot have my phone on at work and told them that. They refuse to answer emails because it will be in writing that they won’t change the payment date. T*** *** **** *** ************** ****** ******* I am trying to make the payments all I ask is they change it to twice a month and they refuse because they make so much money of me in late payment fees

      Business Response

      Date: 27/11/2023

      Good afternoon ******,

      Thank you for letting us know your feedback.  We empathize with your situation and want to do our best to make the situation better moving forward. You will be receiving a call from us to discuss an exception that could provide the temporary relief needed to bring the account up to date to allow the frequency change you are looking for. 

      Sincerely,

      The iA Auto Finance Team 

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the last couple of months I have been in contact with IA Financial about my car loan end date of Mar 5th 2023. As my end date drew closer I called in for final paperwork for Insurance and the last 4 agents i have spoken to are stating I had 6 payments in 2016 and early 2017 returned accruing Fees of $100 Each. In 2021 I received an actual amortization dated Start of May 25, 2017 of my account and nothing shows nor was I told of returned payments. ** ******* **** ********* **** all of a sudden at the end of my loan that these charges are being brought to my attention. The first rep I spoke to told me there was $700 The second said $900 now it is at $600. My final payment has come out of my account. I have been told all the fees are NSF fees and today was advised that they would be willing to settle for $405

      Business Response

      Date: 17/03/2023

      Good afternoon,

      Thank you for bringing us your concerns. We are aware of a glitch in our system that makes the payment history prior to 2017 more difficult to pull and represent in a clear report for the client's records. We also apologize in how this was communicated inconsistently between different agents on our team. In the interest of supporting a positive experience and relationship between us and the customer, we have chosen to waive all remaining fees on file. The remaining fee balance was $675 but has now been changed to zero.

      Sincerely,

      The iA Auto Finance Team 

      Customer Answer

      Date: 17/03/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    iA Auto Finance is NOT a BBB Accredited Business.

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