Reviews

This profile includes reviews for Reliance Home Comfort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Reliance Home Comfort has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Reliance Home Comfort

  2 Lansing Sq North York, ON M2J 4P8

  
• 

  Reliance Home Comfort

  60 - 113 Cushman Rd St Catharines, ON L2M 6S9

  
• 

  Reliance Home Comfort

  2055 Forbes St Whitby, ON L1N 9X1

  
• 

  Reliance Home Comfort

  4 - 215 Bathurst Dr Waterloo, ON N2V 2B2

  
• 

  Reliance Home Comfort

  8545 Coronet Rd NW Edmonton, AB T6E 4N7

Review Details

• Review fromAlan H

  Date: 02/02/2023

  1 star
  *** *** ****** ***** ******* ** *** ***** ********* **** ** ***** ** ******** **** ******* ** ******* **** My experience boils down to (2) main issues - deception by “omission” at the point of sale and not living up to its promise of a professional HVAC installation.
  On the latter, the sales rep didn’t tell us that a buyout was required to get out of “rent” payments after 7 years. Our concern was rent forever. He said, don’t worry, that’s not the case. Didn’t mention it’ll cost me a $1000. Took him at face value, my bad.
  On the former, the cabinet was damaged during installation and the fan warbles causing the unit to vibrate. Reliance told me that’s normal when the unit’s mounted horizontally. I called the manufacturer afterwards. The tech I spoke with said NO WAY, a brand new furnace should run silky smooth. No vibration, period. That’s a wear and tear issue if it’s the motor. (There’s no dispute about the warble. A Reliance tech filmed it).
  Reliance refused to fix it. If I buy it out later, it’ll have had years of unnecessary wear - if it makes it that far.
  Reliance offered a solution that has so far proved unttenable. It relies in part on taking theirs back and me securing a furnace from another contractor and swapping out in the middle of a northern Ontario winter, and charging me a $1000 to do it, less rental. Mysteriously, the first two contractors I contacted - told them what was going on with Reliance - decided not to provide us with a quote after initially indicating they would. No explanations were provided. There’s only a handful of contractors in Thunder Bay. According to Facebook, at least one other has had the same experience with a third contractor. Seems like an offer I can’t accept, though I’d have done so in the spring when I could go without heat for a few days, and assuming there’s a contractor in Tbay willing to quote.
  Reliance head office will not consider other options which I believe would serve both of us better.
  ***** ******* 

  Reliance Home Comfort

  Date: 18/05/2023

  Very sorry to hear about this experience. I
  apologize for the delay with our response, as we do not receive these Better
  Business Bureau reviews in real-time. 
  
  If
  you have any outstanding concerns, please call us at ###-###-####. 

  
  

  Thank you,

  
  

  Jessica

• Review fromTammy P.

  Date: 01/02/2023

  1 star
  WATCH OUT FOR THIS ONE I have had the worst experience ever. When one signs on to use a company, one trusts that the company is on the level.
  It has just been brought to my attention that I have been getting charged for a cooling maintenance plan and a furnace maintenance plan that I did not sign up for. I do not use my furnace(gas furnaces make me nervous) and we have lived here 23 years. I am not being told by Reliance that I signed up for these plans, effectively implying that I was too stupid to realize what I was signing.
  I am not happy with the service I received in trying to deal with this because I was treated as though I was a silly girl who knew nothing and then I was told that the cooling plan they were charging me for they didn't really know that much about and couldn't help with because it had been handed over to them from ******* (yes I am dealing with them right now as well, at least they seem a bit more open to removing the excessive over charges) and they have no control over it.
  I DO NOT use my furnace and HAVE NEVER had an air conditioner yet this company seem perfectly happy to just leave the bogus charges where they are and let me struggle with this.
  If I could NOT ever use Reliance again I would choose that route because I do not feel like this company operates on the up and up. ***** *** *** **** ***

• Review frombill m

  Date: 31/01/2023

  1 star
  * **** * ***** ** ** ***** * reliance has been billing the estate of a person who has passed over 11 yrs ago. the estate is essentially the daughter of the deceased who is cognitively delayed. The house was vacated over 11 years ago - had a fire and burned down a few years later . it was then torn down as an unsafe structure - water has been shut of years ago. of course reliance is still sending bills despite being advised and also sending an agent out to take pictures of the vacant land. so you can have no water or water heater , no house , no living person and advise them of all of this - they see it and still continue to send bills!!!!! zero class with this company!!!

  Reliance Home Comfort

  Date: 16/05/2023

  Very sorry to hear about this. I apologize for our delayed response as we do not receive the review notifications in real time from the Better Business Bureau.

  
  

  Please email me with the account details and I can assist further. ******@***************.com

  
  

  Thank you, Jessica 

• Review fromL. S.

  Date: 31/01/2023

  1 star
  The absolute worst company to deal with! When I first agreed to a new furnace and water tank I was told by the salesman that it is a rent to own. Upon selling my house I asked to close the account, a while later I was still being charged so I inquired and they told me my buyout did not cover all equipment. I was quoted almost $800 for my water heater. At the time I was not working so I chose not to buy out and kept paying monthly fees. As life gets crazy I totally forgot about it. Phoned today, 3 1/2 years later and I was told it’s $646 plus taxes to buy out. When I asked where my payment every month was going I was told it was a service charge and nothing goes towards the product. *** ******* ** * ***** *** *** *** * **** ********** **** **** ****** **** * **** **** ***** **** **** **** *********

  Reliance Home Comfort

  Date: 17/05/2023

  Hello ****, I am sorry to hear
  that you have had a troubling experience. If you would please email your
  account details, and a further description of your situation, I would be happy
  to help. Thank you, Karen – *******@***************.com

  L. S.

  Date: 02/08/2023

  The responded and asked me to email the details, I actually thought I would have a resolution. I emailed the company on May 28 and it is now Aug 2, they have not reached out whatsoever. Again they have shown how bad their service is, I’m disgusted!

• Review fromAshley D

  Date: 30/01/2023

  1 star
  When we purchased our home in 2021 we purchased a service/parts plan with reliance as the furnace is old. Last week the furnace stopped working and thus it being winter we were quick to call reliance who came quickly told us our furnace was officially dead and we had a cracked heat exchange and they "locked out the furnace" we got some new quotes after and were having a new one installed next day. A neighbour in the industry was told about our issue and asked to come take a look, turns out our heat exchange was perfectly fine and our blower was ceased and you can not do the tests that the reliance tech had claimed to have done! 1 hour later and $300 our furnace is back up and running by a licensed tech. He provided the print outs from the machine he used to test the furnace (reliance never did) we contacted reliance they told my husband he was lying! Another manager did contact me and we found a resolution and I have canceled my service plan with them. Most people would not have the opportunity to have a second opinion. They are taking advantage of people and I will never do business with reliance again!

  Reliance Home Comfort

  Date: 17/05/2023

  Hi ******, I have received your review through the BBB website.  Thank you for your feedback if you would like to discuss further please email me at ********@***************.com - Gemma

• Review fromAngelo Z.

  Date: 28/01/2023

  1 star
  Reported a 12 year gas hot water tank leaking. Informed by Reliance, policy does not proactively advise customers of actions to take to avoid this issue. No collection water collection pans, advance notice of tank life, proactive tank replacement, no customer management to avoid water damage. Oh, they (Reliance) will respond to the call only to offer you the same solution so you can again experience the same issues in time. For all of you who have a tank, get it replaced now before you have an issue. I cancelled and looking for a new business with active customer service!

  Reliance Home Comfort

  Date: 16/05/2023

  Thank you for your feedback ******.  If you would like to discuss further please email me at ********@***************.com

• Review fromPerry K

  Date: 28/01/2023

  1 star
  ***** ***** * ******** ****** ******* ***** ** ** *******Moved to our new house with hot water rental tank Oct. 1st.Got rental tank removed Nov.11 2022 and still receiving bills for rental tank we don't have after a multitude of calls and letters trying to get it straightened out at this date Jan.28 2023.******* ********* ******** **** ** *************** *** *******

• Review fromLisa F

  Date: 23/01/2023

  1 star
  I’ve had my rental reliance water heater less than 10 days I told them before they came how big my house was & how big my old water heater was they continued to tell me what was best for my home, they came and installed it & it has been leaking the whole time, 2 different installers come into my home to fix the leak the same day & then a couple days later * *** ************** ********* ******** ******** ** *******. Now we cannot leave a review on their website or get ahold of anyone. They take advantage of people who cannot afford to purchase a new water heater so you have to rent! Their services are so messed up!

  Reliance Home Comfort

  Date: 10/05/2023

  Very sorry to hear about your experience. I apologize for delay in our response as we do not receive these reviews in real-time. 

  
  

  I have reviewed your account and I can confirm the water heater has been replaced with a 60 gallon.

  
  

  If you require any further assistance please call us at ###-###-####. 

  
  

  Thank you, 

  
  

  Jessica 

• Review fromLorie R

  Date: 19/01/2023

  1 star
  I have been renting my water heater for a number of years through reliance. I recently purchased a tankless water heater and wanted Reliance to come and pick up the rental unit. I was told it would cost over $380.00 to have them pick it up. This is an unacceptable practice for a company the charge the customer to recover THEIR property. The other option is to take it to a drop off location near the Airport. The water heater does not fit into my vehicle. *** ****** ******* **** **** ******* **** ** ** ***** ** ***** ***** ******** *********

• Review fromTracy G

  Date: 18/01/2023

  1 star
  ** * ***** ******* **** ***** * ****** their "contracts" have you paying monthly rentals until the end of time. Even though there is supposed to be an end date, it turns into a monthly rental until the end of time. Completely disgraceful business practice. The people that were hired to install the furnace tried to **** ** for many thousands of dollars. **** ** *** ******** ******* * **** ***** **** ** ****** *****

  Reliance Home Comfort

  Date: 05/05/2023

  Hello, I apologize for the delay with our response, as we do not receive these reviews in real-time. I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – *******@***************.com