Complaints

This profile includes complaints for Reliance Home Comfort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Reliance Home Comfort

  2 Lansing Sq North York, ON M2J 4P8

  
• 

  Reliance Home Comfort

  60 - 113 Cushman Rd St Catharines, ON L2M 6S9

  
• 

  Reliance Home Comfort

  2055 Forbes St Whitby, ON L1N 9X1

  
• 

  Reliance Home Comfort

  4 - 215 Bathurst Dr Waterloo, ON N2V 2B2

  
• 

  Reliance Home Comfort

  8545 Coronet Rd NW Edmonton, AB T6E 4N7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the ****** **** strike, I signed up for Email billing from this company. They send only notification when there is a bill to pay. As soon as you received the notification it seems to be my job every time I need to contact the company and make a special request to send my bill. I asked them if this is the case please switch back to my old paper billing which I had it for free before the ****** **** strike. The company representative said I will have to pay $3 extra for each the bill. Then I told them Email billing is fine but instead of notification please send me the bill copies so that I can print the bill by myself and can make the payment promptly. It never happened and I told them during my last call that I am not going to call you again for my bill and also I won't be able to make any payment unless I don't receive my bills.
  The property address are
  1. ** ******** ****** ************ ****** 2. ** ******** ****** ****************** 3. ** ******** ****** ****************** 
  Now I am sure that this company is going to come out with late payment changes from April.
  Your kind intervention would be highly appreciated.
  
  Thank you,
  
  ****** ****** ***************

  Business Response

  Date: 30/04/2025

  Thank you for providing the information, apologies for any frustration.

  In regards to the billing, we send an email stating how much is owed and the date it is due you than have to log onto your MyReliance account to view the actual bill. If you have any further questions please advise.

  Thanks ****** 

  Customer Answer

  Date: 01/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not have the ability obtain the bill from the Reliance Website and I am already delay in making their payments. Before Reliance heading over to credit bureau  with the payment delay I need to cancel the contract and return all three tanks. Kindly ask the business to provide me the return authorization through Email or Regular Paper Mail.  All 3 tanks are over 10 years and as per the contract I am eligible to return. Also include all the pending due amount till End of May 2025. 

  Its very difficult to do business without bill.

  Thank you,

  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 12/05/2025

  Thank you for your reply.

  I have followed with with the billing manager and they have set up he accounts to have the bill attached on the initial email. I do apologize for the confusion and they delay.

  Thanks ****** 

  Customer Answer

  Date: 13/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: So far I have not received the bill for the month of April, (my tenant will never pay me if i don't give them a bill). Also I am not able to create an account to view or down load any of the bill from the APP as the primary email is not recognized.(even tried with different email)

  Without invoice how a business can claim money for their service? However I am willing to make the payment right away  if some one can download my bill and send us an email attachment; later some one send me the details how can i create an account in your app.

  Kindly note my primary email address is "************************"

  Thank you,
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 22/05/2025

  Thank you for your response, I will have the bill for April emailed to you

  ~******

  Customer Answer

  Date: 24/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:This business management has no interest in providing any help in a reasonable time. I am keeping my fingers crossed to see in the future how their business dealings would be. Customer service is not in their interest. Finally I myself have contacted an IT person from the same company the person never received any request from the management about my case even after BBB contacted them on behalf of me. Finally the IT person helped me activate my sign in. 
  

  Thank you for bearing with me to deal with this un professional Ontario business. Such a shame to see they are doing business in Canada! 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:17/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main drain pipe was clogged and then I called Reliance for service and then the Technician came in he stated that he had 27 years of experience. So, I had expectation of him solving the problem with his years of experience. Then he started the job without any confidence to solve the problem. He couldn't do the job so he called his colleague another technician from the company. They worked together for a half and hour and the guy told me my main pipe collapsed this was not true. The city guy came over here and stated that my pipe was not collapsed. Before reliance guy left my property they asked me to sign the invoice. I refused because they did not solve the problem. Without getting my signature they left. First they said my drain pipe was collapsed and then they stated that my property was nice and clean. Because of outside that I would need to call the city. So, I called the city and I received a email from the Water Waste Department and it stated that they would come out to my home. The reliance technicians left before the City arrived. One hour later and two guys came from the city. They looked at the nature of the basement they used their on equipment and they found out what the problem was and it was inside of my property and not the city. They made two error one being my pipe collapsed and it was the cities problem. Which is not true. The city used special tools to find the problem. They advertise plumbing in their invoice. I received a bill from the company in the amount of $840. So, I called them about the invoice and they stated that the invoice would remain valid So, I would be paying for nothing. I called this morning and spoke ****** and she said she would give me a 20 percent discount and I said "No" . I would like for this business to remove this bill.

  Business Response

  Date: 25/04/2025

  Thank you for bringing this to our attention. We informed the customer of the charges before proceeding, and they approved the quoted amount. After using more than 60 feet of cable, our team diagnosed the issue as originating from the city, and the charge applies for clearing the drainage lines within the business structure. The customer spoke with our plumbing manager, who confirmed that the work was completed, and the labor and costs associated with the quote were utilized. Therefore, the charge still applies, and payment is required for the work done.
  If the customer has additional concerns or a diagnosis, they are welcome to attach a copy of the invoice. However, the charges are valid and will not be waived.
  Best regards. -*****

• Initial Complaint

  Date:16/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day. HVAC equipment rental was included with a townhouse I purchased. The air conditioner installed by the service provider, Reliance Home Comfort broke down countless times, and the 3rd floor of the unit reached temperatures over 40C making it unbearable to inhabit.
  Every summer, the AC would break down. During the last outage in 2024, Reliance dispatched service providers to the townhouse on June 19, 28, July 2, 10 and 16, 2024. Arranging service calls involved endless hours on the phone with their office, and required time off work to grant Reliance access to the premises, yet the AC remained non-functional. Despite pleading with Reliance, they did not exchange the AC unit until mid-July, 2024.
  I sought compensation for the tenants of the property prorated for the number of days I was unable to provide them with an air-conditioned unit, per our lease agreement, in the amount of $2,122.58, calculated as follows: $75.81 per day X 28 days of outage: June 19, 2024 - July 16, 2024.
  Reliance will not agree to reimburse us for more than 2 months of service, (approx. $200), which is completely unacceptable given the hardship they have caused myself and my tenants.
  My account has also been accumulating late payments charges every few days, as I await a resolution to this dispute, before resuming payments.
  I had discussions with ****** ******, in Reliance's resolution department, as I was not/am not able to escalate my concerns with management, directly.
  Any assistance you can provide would be much appreciated.
  ****** ********

  Business Response

  Date: 27/04/2025

  Thank you for providing the information.

  I do apologize for any frustration caused. I understand you had no cooling for 2 months and therefore offered the 2 months credit. I am not sure how the calculations were $75.81 per day? the rental is $65.20 per month. The 2 month credit that was offered is fair, I can apply this to your account.

  I understand you tenants did not pay rent however we will not be covering this. 

  Thanks Nicole

  Customer Answer

  Date: 27/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Reliance breached is contractual obligation to provide functioning HVAC equipment on numerous occasions.  Reliance's conduct caused great hardship to my tenants and myself the homeowner.  The amount Reliance is offering does not compensate for that hardship adequately,  or even remotely.  

  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:10/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2 2025 I contacted Reliance about a charge they were debuting from my account, they informed me it was for insurance on my home plumbing, I advised them I don’t need insurance on my home plumbing and asked how long they have been charging me for this insurance, they said since 2019, I asked to have my money returned and they replied no, I feel betrayed, I didn’t ask for this and have lost allot of money. Can I please have my money refunded..?

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. We have conducted a thorough review of this case and retrieved the call recording from 2019 when the plan was sold.
  During the call, our agent spoke with Richard, the agent explained the plumbing plan and followed the verification process by reading the script in full. The customer provided their agreement to enroll in the plan following this explanation. -Hailey 

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I was signed up for a monthly protection program without my consent
  - I have called MANY times requesting the program contract to be terminated
  - They do not terminate the contract and continue to bill me
  - I have spoken to three "managers" so far to help me with my issue and all have promised it's done
  - I continue to receive emails and phone calls daily "your contract is at risk of termination" GOOD- terminate it!
  - I worry this is in **** territory now as it's impossible to cancel and they continue to rack up the bill

  Business Response

  Date: 14/04/2025

  We are writing in response to the complaint filed by ****** ***** regarding the cancellation of their protection plan.
  On January 9th, 2025, The customer agreed to cancel the protection plan at the end of the one-year term. The end of the term is July 23, 2025.
  We have adhered to the agreed-upon terms and conditions and have processed the cancellation accordingly.

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  - I never signed up for this in the first place, I had communication issues with your staff while booking an A/C repair appointment

  - I had booked someone to come out and take a look at my A/C and they never showed

  - Some months later someone from the company did show up and fixed our A/C we promptly paid, I let him know that we had issues with some protection plan and he let me know he'd take care of it.

  - Since then I have contacted Reliance three separate times to fix this situation, and my husband has tried twice.

  - The last time we were escalated up to a Manager called ***** *****? He assured me the situation was resolved, my file had been cancelled and the fees waived.

  - I am still receiving daily phone calls and weekly emails. The phone calls I cannot speak to anyone in charge, and the emails go directly to no one.

  - I have tried to reach out through several different avenues.

  - Please cancel the account, wipe the fees and leave me alone. 

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 12/05/2025

  Thank you for your response and I do apologize. 

  I have reviewed the account and see that on May 6 the charges were reversed on your account, I hope this helps.

  Thanks ****** 

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renting a water heater, it broke(Feb 4th). we called them and they sent someone to inspect, irreparable, they took it (Feb 6-8) and we bought a new one (not from them). they are still charging us for the rental 2-3 months in on automatic payments. we want a refund or at the very least stop charging us.
  
  Please let us know if you need any more details.

  Business Response

  Date: 08/04/2025

  Thank you for bringing this matter to our attention. After thoroughly reviewing the account, we have removed the water heater from the file and reversed the charges back to February 4th, the date on which the equipment was picked up.
  There is a credit of $76.82, which is currently being processed in the form of a cheque. The customer is expected to receive the cheque within 2 to 3 weeks. No further payments will be taken. 

  -******

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We noticed that we had no hot water the morning of August 23, 2024. I
  called Reliance in the morning to request that a service worker come
  around to fix the problem. Reliance was able to send a technician the
  same day. The worker arrived in the early afternoon and after a short
  assessment determined that it would be best to install a brand-new hot
  water heater. He had one in his vehicle. Our back entryway is quite
  narrow and it was obviously going to be difficult to get the new tank
  inside. I provided a blanket to be used to protect our door. Once the
  tank was in my partner noticed that there was a gouge and some
  scratches to the right lower corner of the door. This is a brand-new door
  that was just installed in January 2024 in a low traffic area of our home.
  I am certain the damage was not there prior to the installation of the
  hot water tank. I have been communicating with Reliance since August 27, 2024 about getting this damage fixed. They requested a variety of documentation to process my claim which I submitted in full on October 24, 2024. I was told it would take 6-8 weeks from this time to receive a response. It has now been over 5 months with no response or resolution. I have followed up by weekly for the past 6 weeks and they have stopped responding to all communication.

  Business Response

  Date: 14/04/2025

  Thank you for bringing the customers concerns to our attention.  We apologize for the delay and in order to assist you as quickly as possible please forward me all communications regarding your claim to ********@***************.com - Gemma

  Customer Answer

  Date: 16/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a satisfactory first step. I am not ready to say that I am completely satisfied as there has still been no resolution. I will forward all information to Gemma as requested and see where it goes. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6th, 2024 at 4PM, a Reliance Home Comfort technician who was at my home to do some electrical work involved in a heat pump installation backed his truck into my deck causing damage to the fascia surrounding the deck.
  
  Reliance admitted fault, and provided a check for $472.50, which does not fully cover the damage.
  
  The total damage to the deck came to $3006.15.
  
  The Reliance truck hit a single panel on my deck, which a contractor did quote to replace at $472.50. However the contractor was unable to repair that single panel for $472.50, as after two separate tries fabricating and painting panels, he was unable to match the colour to the remaining panels. The contractor did not bill me for his trips and time, as he was unable to complete this job. I made every attempt to replace a single panel and do so in a cost effective manner, however after 2 fabrications and paint jobs, the contractor advised that it was not possible.
  
  As such, I replaced all panels on the fascia so that the colour was uniform. Replacing all the panels came to $3005.15.
  
  Reliance has refused to pay the remaining $2532.65.

  **Update**

  *** ********* ********** ****** *** ************** **** ******** **** ******** 
  
  *** Gmail correspondence; Reliance has offered additional money, but is still not offering to compensate me fully. They are also asking me to sign a full release and confidentiality clause, which I find ridiculous. 
  
  *** ********* photos showing the damage (close up), the look of the deck with the dented panel, one of 2 attempts at replacing a single panel, and work that was done to replace all the panels.
  
  Thank you so much for looking into this. 
  
  Thanks,
  
  ******** ******
  *** *** ****

  Business Response

  Date: 13/04/2025

  Thank you for providing the information regarding compensation for damages.

  We understand the inconvenience this situation has caused
  and appreciate your patience. However, we would like to clarify that Reliance
  Home Comfort is not an insurance company. As such, we are unable to
  provide 100 percent of the quote for damages. We
  remain committed to assisting you within the scope of our services and
  responsibilities. Please continue to work with our claims department and they will be happy to assist.

  ~Nicole 

   

  Customer Answer

  Date: 13/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response. Reliance was quite happy to pay 100% of the damages when they received the first quote. However, after attempting the repair twice, that company was unable to repair the damage at that quote. Reliance needs to fully compensate me for the damage their driver caused. If they can not do so, I will file a claim in court. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Notice of Termination of my account on Feb 10, 2025.
  I had my rental water heater replaced on Feb 11, 2025 with a purchased replacement (not from Reliance)
  The contractor (agency appointment reference# ********) returned the old rental equipment Feb 12, 2025.
  No confirmation of the rental equipment return has been received (contrary to what the information on the Reliance website indicated).
  No final invoice has been issued and therefore no partial refund for the billed but unused portion of my previous invoice (up to March 4, 2025) has been received.
  A new invoice for the period Mar 5, 2025 to June 3, 2025 was issued (for equipment that had been returned since Feb 12, 2025).
  By phone on Mar 6, 2025 I was provided confirmation that the equipment was indeed returned on Feb 12, 2025 and that I could ignore the latest invoice since a final invoice would be sent by 30 days after the account closure (so Mar 14, 2025). I also cancelled pre-authorized payment. on Mar 6, 2025. (confirmation #********)
  
  On Apr 1, 2025 in another follow-up call I received all the same confirmations except this time with another week or two's deadline for fixing the mess. (confirmation #********)
  
  In a nutshell, my complaint is that customer service at Reliance is close to non-existent and I've been waiting almost two months for my refund/billing adjustment.

  Business Response

  Date: 02/04/2025

  Thank you for bringing this matter to our attention. 

  Typically, the processing of a tank return and account closure may take 1–2 billing cycles. Upon further review of the customer’s account, the account has now been closed, and the charges have been reversed to reflect the February 11, 2025, date of return. The account is closed, and no further billing will be issued to the customer. 

  Additionally, the balance on file has been cleared, and a remaining refund of $19.35 will be sent to the customer’s home address. The customer can expect to receive the refund within two weeks. 
  

  We sincerely apologize for any delays experienced and can assure the customer that this matter is now fully resolved. -Hailey 

• Initial Complaint

  Date:31/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1- On July &, 2024 I received a service for a clogged pipe.
  2- We agreed $269 + tax on the phone for the pipe cleaning and then final bill was $880.27. They refuse to adjust the bill.
  3- The technician did not have the right tools in the beginning and carelessly created lots of mess in a radius beyond 30 feet from the sewer cleanout location, He refused to remove his garbage and washed his equipment which use in sewage on my lawn without my permission. They refuse to provide and compensation.
  I'm disputing the final bill fundamentally and I believe they need to provide the cost of general and carpet cleaning plus garbage removal.

  Business Response

  Date: 03/04/2025

  Hello,
  thank you for bringing this to our attention. The technician clearly explained
  the pricing: "main drain auguring with video" was required, and the
  charge was $679 + tax. The technician also informed the customer that this was
  the base rate for an hour, with an additional $100 charge per hour after the
  first hour. The customer verbally confirmed their agreement to the price before
  the technician left to gather the necessary equipment to complete the job. The
  technician spent over 4 hours at the service call, ensuring the job was done
  thoroughly and properly. Over 40 feet of the main drain needed to be cleared,
  and a camera inspection was conducted at the end to ensure customer
  satisfaction.
  Once
  all the work was completed, the technician totaled the base cost ($679.99 +
  taxes) and the extra 3 hours for a total of $979 + tax. The technician applied
  a $200 credit, making the total $779.00 + tax. As a result of our findings, we
  will not be removing the charges, as they are valid.
  If
  the carpet was damaged and garbage was left behind, we kindly request the
  customer to provide pictures of the damage. - Karen

  Customer Answer

  Date: 07/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1-Technician never mentioned $679 + Tax and I never agreed to this amount; However, I insisted reliance multiple times to provide a recording of conversation on the phone where reliance mentioned $299 plus a membership discount which would end up $269. It is worth to mention I had another person lined up and I only cancelled that because $269 from reliance sounded good to me.
  2-There has been zero conversation regarding $100 charge per hour and I’m not sure Karen confused my case with someone else’s case as it is for the first time ever, I'm hearing such a claim regarding the hourly charge. I have ********** ******** the conversation with reliance and clearly there is no mention of $100 per hour charge either.
  3-Technician has left the property twice (each time about 1-2 hours) because he mentioned he needs to “bring the necessary tool”. I don’t know if he was really looking for a tool or was taking care of another business. What I know when he “brought the right tool”, it took him 10 minutes to clear the pipe. Again it is the first time I hear they also charge hourly but even if that was true, I don’t believe I should pay for the time technician was not at the job site.
  4-I have already provided reliance with the picture of the garbage which technician left behind even after I asked him to remove it, and invoice from carpet cleaning company and picture of the mess technician created. They are all also ******** in the original complaint. If anything else is needed, I can provide.
  5- I would like reliance to provide a recording of call on 2024-07-07 when we discussed the pricing.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 08/04/2025

  
  As previously indicated the technician on site advised the customer
  of pricing BEFORE starting the work required. Given the work has already been
  completed we will not be removing the charges. - Karen