Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rogers Communications has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

• 

  Rogers Communications Inc.

  115A 19705 Fraser Hwy Langley, BC V3A 7E9

• 

  Rogers Communications Inc.

  9325 200 St Langley, BC V1M 3A7

• 

  Rogers Communications Inc.

  2111 Main St # 114 Penticton, BC V2A 6W6

• 

  Rogers Communications Inc.

  1110 6551 No 3 Rd Richmond, BC V6Y 2B6

Review Details

• Review fromChristene N

  Date: 14/07/2025

  1 star
  My phone was stolen. I. Automatically reported phone stolen. But rogers told me I still have to pay monthly services on the phone I no longer have. I will pay monthly on the phone cause its still my responsibility but why pay for services when im not using the phone? This is ridiculous *** ****** ****** ****

• Review fromJosh F

  Date: 13/07/2025

  1 star
  *** ****** ******* **** ***** **** *** *** ***** *** * ** ***** ** **** *** *** *** ** ***** ****** ****** ***** **** *** **** *** *** ** **** ***
  So, after calling Roger's, I was just told that I may get charged because my internet doesn't work properly when it rains. If its my "devices" there will be a $75 charge. I somehow doubt all 14 of my devices not working are the issue, we are pretty sure its the cable from the road again, because when it rains, the internet goes out. I also then told the customer service rep, I work, so the 4 hour window they give me as a time to be home, should match up with the times they give me. Not outside of that because the technician was late again. I was then told, if I'm not there, I will be charged a fee of $75. This makes me as a consumer, not want to call a technician, because I don't want to be charged. The *********** manner, of the customer service rep, using charges as a "weapon" against me, I replied I will hire a lawyer, and sue for any charge if they say my *** is the issue, when 3 of my PC's, my kids tablets and my wife and my phones also don't work. I am so done with your companies ******** on the market, now *********** customers with charges. * ** ** ***** ** ** ******* ** ********** *** **** *** ********* ******** ***** ***** * *** * ****** ******** * **** *** ** ****** ***** ** ** ****** ***** ********

• Review fromBing L

  Date: 12/07/2025

  1 star
  Made an online order for "Device Upgrade". Everything went through and got email notification instruct me to wait for the "Pick-up notification" which supposed to send to me in 24hr. I waited for almost 2 days, try to call the local store of my pick-up order and the phone is "not applicable".
  There is NO EMAIL, NO MSG.
  I went online to my Fido account and found the order cannot complete because the device is out of stock!
  I tried to cancel the order and there is no such option.
  I tried to make a new older but being blocked because I have a "Pending order".
  I call the customer services and I was told before I make online order, I need to call the store to make sure the device I want to order is in inventory!
  Eventually, the customer services cancelled my order but I was told to wait 24 hours until it reflect in their system. Then the device is nowhere to find in Toronto area.
  There online system is disaster! When I check my order status, it says their system is updating and check back on May 6th. BTW, I put my order on July 10th!!!
  When I went to the Fido store in Fairview mall Toronto, the sales **** about the total cost of the same order I put in online which is $35 per month with tax, she put in extra $3 plus tax because I was a prepaid user transfer to plan user. When I ask this to their customer services, they deny it and said it is wrong.
  **** ** ******* ** *** ***** ** *** ******

• Review fromChris G

  Date: 11/07/2025

  1 star
  * ***** **** **** ********** ** ****** They gave me a new promo plan and price and new phones. It ended up being denied after I accepted it with no notice to me. So when I called, they said they can see the offer but for some reason it was denied... They can't tell me why and said "take it up legally". ***** ******* ** *** ** *******

• Review fromLisa L

  Date: 09/06/2025

  1 star
  I have had my identity compromised and fraud for over 5 years moved because lost money by accessing my bank accounts, I download apps and end up with huge bill I didn’t do, went everywhere for help and got none …. I have brand new ****** not even 5 months old through ROGERS and have **** internet ….. I have had so many problems resetting passwords losing money and many more I called ***** did diagnostics on my phone nothing at all wrong except she said to call my phone carrier as there was many issues that could be causing it …. Called and nothing they disconnected 3 times and never called back ****** ** *** ** *** ***** ********* ** ******* ******* *********** ***** *** ****. Called **** as the merged cannot connect to my wifi the passcode has been changed the tv and internet does very strange things .. I know it sounds nuts but it’s getting ridiculous, **** actually blamed me for having a home business and he said well it takes I minute to connect with the button on the modem like WOW ! So I should follow everyone of my guests all around my 3 level town house
  ****** * ***** ******* *** ******* **** * **** **** **** **** ******* ***** **

• Review fromJana J

  Date: 05/06/2025

  1 star
  Door to door sales guy convinced us to switch from *****. Offered a full package of internet, tv, & mobility. TV package was terrible and glitchy, so they had to come back out to fix it. That took a couple weeks, so no TV for 2 weeks . We only got 1 SIM card sent to us. We waited for 2nd one. Was supposed to be 2 cell phones - *** *** ** *** *** *** ** *******. Back and forth with the sales guy for several weeks. Finally went to the Roger’s store and we were told that we do not qualify for 2 cell phones. No explanation. Yet that was the package we agreed to. Tried to cancel all of it but it’s now been more than 30 days so they would charge us $600 cancellation fee. **** *** ** **** Horrendous service.

• Review fromAmanda S

  Date: 23/05/2025

  1 star
  Had another terrible experience with Roger’s. I have been paying for the device protection plan for nearly two years. We went to use it and the repair shop could not find our warranty.
  I attempted to call Roger’s and after 30 minutes on hold I gave up and reached out to my contact at the office of the president. He **** ****** refused to help me and told me to call in again!
  I called in again and during the 1 hour wait to get through to someone, I reviewed my account and discovered that when the phone was upgraded, they did not switch the coverage to the new phone. After the call was finally answered, I told the guy that I found their error and he proceeded to fix it. He then told me I have to wait up to 72 business hours for a call from that company to tell me I can now use the plan I have been paying for for almost two years!!
  When asked for compensation for all the wasted time and their error, I was told no! So I have paid for protection on a phone that was returned to Roger’s 20 months ago at 21.99 a month plus tax and no compensation at all. If the phone was not usable I would be without a phone for days considering it is Friday and 71 business hours is Wednesday. Not acceptable at all!

• Review fromNiroshian B

  Date: 22/05/2025

  1 star
  ** * ***** **** *** ******** * ** * ****** * *** ***** ********* ************** ******** ********* ** **** ******** ******** ** *********** decided to cancel *** unsed mobile phone line in January 2025 and has yet to get the line cancelled. We called the customer service line and spoke to an agent in January on the phone line because using the phone line would simplify the process. ************** ** *********** **** *** ***** ******* ** *** ** *** ****** *** ********* **** **** ****** ********** **** ** * *** ** *** ** * ********** ** *** ****** I kindly explained to the agent that we wished to cancel the phone line and he informed us that as per their company policy we must go into a Fido store to have the line cancelled. I explained that ** *********** *** ****** *** unable to go in person to the fido store. The agent refused any further action until we visited the fido store in person to verify ** ************ intent. On May 17th 2025, ** *********** was finally able to go into the store to verify "*** identity". They never looked at *** ID during my visit, **** **** **** ***** It took them 2 hours to inform me there was now a bill of $300 from January to May for an unused phone line that we must pay to cancel the line. I refused to pay for their failure to cancel the phone line when originally requested. Fido failed to cancel or pause the phone line when originally requested in January and expects the consumer to pay for an unused service. They refused accomodation for the mobility issues and failed to work with me, *** **********. I only made requests well within their power such as calling me back when convenient. I could've come in alone in January if I was made aware ** *********** was unnecessary for the verification. Their agent failed to pause or cancel the service and they expect us to pay for it. Now we are getting ********* with phone calls asking for a balance we should not owe. Fido needs to revise their policies ** ********** ******* *******

• Review fromPaul A

  Date: 20/05/2025

  1 star
  The level of inconsistency among customer service agents and managers is astounding. Three different managers provided three different policy and were about the same issue. No one accepts responsibility *** ********** *********, every issue is elevated to a level where no one calls you back or responds to your concern. Rogers was never like this in the past. ********* **** *** ** ** **** ********

• Review fromRaymond G.

  Date: 20/05/2025

  1 star
  ****** ** *** *** **** ******** **** *** **** ********* ******* for the first two months. They didn't even give me internet and still build me a complaint but nothing has happened. So I stopped paying because they violated the terms of their contract and they're still billing me to this day. ** *** *** *****