Business ProfileforMONEXgroup

Merchant #************ monex # *****

We signed for 5 years contract for the merchant services with Monex ******* Nov2018. One years later we know we were signed 3 years for the merchant machines rental with ***** **** and and 3 years contract with processing services with *****. We didn’t know anything about that and no one told us about that. So we decided to cancelled the contract but with the huge amount for the penalty and because with the poor English skill , we can’t argue with them about that so we have to accept that and wait for the contract done in 5 years .On Nov 2023. I called to talk with them and told them to close our account because the contract is done and the business is closed But now they said our contract will automatically renew for 6 months, and if they close our account now we have to pay $2800.88 . That is unacceptable. When we signed the contract, they told us no cancellation fee , no hidden fee and nobody told us the lease will automatically renew without any inform to us. We can’t accept that amount to close our account, we request with no any penalty to close because the contract is done.