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Business Profile

Payment Processing Services

Payfare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first incident happened on June 4, 2025 when I woke up to a charge of $140.71 and I called them to explain the transaction which they told me to file a dispute and I did just for them to turn around and tell me the charges is not qualified for refund. 2 days later, on June 6, 2025, another charge came to my account for another $47.54 and they basically told me they can’t help me. Aside from the fact that the agents are so **** and have zero understanding of the situation. Also today, my earning since 6AM was also snatched from my account and they don’t have anything to say.

    I called several times also requesting the number to the company that was attached to my ****** funds but they specifically told me to go online and ****** the number smh. What type of service is that called please.

    *** ********* ******* **** *** ******* ** *********** *** *********** *** **** *** ******** **** **** 

    I will wait for a response and if nothing is done then I know *** ** *** ********** ****** ** ** **** **** ********.

    I will await a judgement and for record purpose, I will also be using this email/conversation to pursue every and all other litigation or social media disrupt.

    Business Response

    Date: 13/06/2025

    On June 6, 2025, the cardholder reported to customer support an unauthorized charge of $140.71, referencing only the transaction posted on June 2, 2025, and indicating no prior history with the merchant. However, our investigation revealed a related transaction dated April 16, 2025. Due to inconsistencies between the provided information and our findings, the claim was initially denied. As a goodwill gesture, a $140.71 credit was issued to their **** ****** account on June 13, 2025, and the cardholder was promptly notified (Ticket #*******).

    Regarding the transaction of $47.54, this is not an unauthorized charge. The delay in posting was due to the merchant processing the payment after the initial authorization. This transaction was authorized on May 31, 2025, by the cardholder through a chip-enabled terminal and subsequently posted on June 4, 2025 (Ticket #*******).

    Customer Answer

    Date: 13/06/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:21/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported fraud on my bank card with **** Direct Powered by Payfare on 11/18/23. I received an email with links for dispute papers to fill out. The only form of communication is via email. I have advised numerous times the link does not work on ****** since it is in pdf or word format with no edit button or capabilities. I am restricted to home ** ** ****** and I do not own a computer. They are not assisting me, scripts are being read on how to file out the paperwork and to edit the pdf or word. I was hung up on 2 times today by customer service and was refused to be transfer to supervisor or manager. Please help me this is the worst treatment I have ever received by a company in my life!!

    Business Response

    Date: 04/12/2023

    The claim was rightfully denied due to PIN use. The cardholder agreement outlines that Zero Liability does not apply where PIN is used to complete a transaction. However, a one time courtesy credit for $100.00 has been applied to their **** Direct account and the cardholder was notified on Thursday, November 30th, 2023. This matter is fully resolved.

  • Initial Complaint

    Date:07/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payfare is the 3rd party servicer and provider for ****** ****** debit cards.

    6+ hours Payfare has experienced an outage/ maintenance issue without an update.

    Zero notice and zero communication from both ******** support & Payfare.

    My earnings are being ********* withheld and purchase/card access is being denied.

    Business Response

    Date: 09/11/2023

    The ************ application was in maintenance mode on November 6th, 2023. During maintenance mode, the ************ card remained accessible for use, including for purchases and withdrawals. Any earnings that were not received on the ************ card during maintenance mode were automatically processed once maintenance mode ended.

  • Initial Complaint

    Date:14/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June29,2023
    I had a direct Deposit in the amount of $100.00 from carvertise payment reference # *************** issued /sent to ****** bank (payfare) I work for door dash and decided to have my money sent to my ****** direct card(payfare) and they do not give me no answers to when my money will be issued no help they keep giving me
    Canada numbers even though I'm located in the U.S it is now 17 days later *** * **** ****** ** **** *****

    Business Response

    Date: 21/07/2023

    There are no pending, posted or declined incoming ACH transactions on the cardholder's account. The cardholder should reach out to the sender to verify if the full information used for the transfer (routing, account, recipient name) is accurate and instruct them to resend the funds if the information was incorrect.

  • Initial Complaint

    Date:23/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deliver food on the ******** platform. My pay is sent to a debit card which Payfare controls. I alway use the same ATM at CVS on ***** ****** ** ********** IN. This ATM is indicated as Free when using the Payfare app and locate an ATM function. Recently the old ATM was replaced with a newer machine. I just noticed that since replacement I have been charged $2.50 for my last two ATM withdrawals at the *** ** ***** ** ** *********, IN for a total of $5.00 Payfare gives no way to contact them. They tell you to use the app to contact support. All that does is dials ******** Driver Support in the Phillipines. It gives you absolutely no way to contact the bank/Payfare. I would like the ATM fees refunded and the listing of this"free"ATM removed. It would also be nice if Payfare took responsibility for their own business and made some form of contact available to ******** independent contractors. These charges posted on May 14th, 2023. April 30th, 2023.

    Business Response

    Date: 23/05/2023

    A refund has been credited to the cardholder's account and the cardholder has been notified. If the cardholder requires future assistance, we encourage them to contact ************ Help using the ************ mobile app.

    Customer Answer

    Date: 23/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

  • Initial Complaint

    Date:23/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for payfare, because I was advise by **** I would get daily pay.

    My **** earning for the week of Feb 13-20th was 945, which was uploaded to payfare, I sent an etransfer for 500$ then for 156$ and another for 40s- Tatyana of payfare sent me and email after I asked to close the account, saying I owe 945
    $ because I took that amount, that is not true. Tatyana sent into my **** account without authorization and changed my backing information back to payfare to receive my money.
    **** ** ******* *** ****

    Business Response

    Date: 24/02/2023

    The cardholder’s account was fast-tracked for early activation daily-pay, but they violated one of the requirements, resulting in dual payments accessed via e-Transfers.  As a result, Payfare suspended the account as per protocol because the CH owed funds for the week of February 13-20th.

    After speaking with the CH today, February 24th, it became clear that there was a misunderstanding, and we anticipate recovering the owed funds now that the CH understands the dual payment incident. 

    The issue has been resolved.

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used **** ****** which is ran by Payfare to make an ***** *** payment on 1/27/2023 for $190. They sent the funds but did an additional pre authorized hold of $190 as a result it made my account overdrawn to -$169.18. I worked that week earning $519.53 to cover the negative balance and to get my account out the negative. There was an adjustment made on the account for the pre authorize hold but with the adjustment the remaining funds from my earnings aren’t reflected in my balance.

    Business Response

    Date: 08/02/2023

    The pre-authorization has since expired and the current balance is up to date. This matter is resolved.

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