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Business Profile

Lottery

Ontario Lottery and Gaming Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lottery.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ******* ****** ** **** ***** **** **** **** ***** **** ***** * **** ******* ** **** **** **** i have never went up money on this app always keeps going down ****** ***** ******** **** * ******* **** ** *** *** *** **** **** **** * ****

    Business Response

    Date: 26/10/2024

    We appreciate the opportunity to address the customer’s concerns. 

    OLG is committed to providing a socially responsible
    lottery and gaming experience for all our valued customers. The integrity of our products is a top
    priority for us.

    OLG does not have control over the payouts of digital casino
    games. The Alcohol and Gaming Commission of Ontario (AGCO) sets the payback
    percentage and an independent testing lab registered by the AGCO conducts rigorous
    testing of each game ensures genuine random outcomes before they are made
    available for play. More information about the AGCO’s responsibilities and game
    testing is publicly available at agco.ca. 

    We remind players that the online games we offer are for
    entertainment. It’s impossible to know if or when one might win and there is no
    system or skill to beat the odds. Players can visit ************ to learn more about the
    integrity of the games we offer and find facts about lottery and gaming that
    dispel common myths and misunderstandings.

    If the customer has any additional questions or concerns, we
    invite them to call OLG Player Support. 

Ontario Lottery and Gaming Corporation is NOT a BBB Accredited Business.

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