Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a necklace for my wife in October of 2022 under order ***********. It broke from a clearly defective link so we attempted to send in for warranty service.
  
  For warranty, there’s a charge and they are supposed to send a return label. We paid the fee, never received a rerun label, and have been unable to resolve the issue after multiple attempts.
  
  It has been impossible to speak with anyone and returns can’t happen without their overpriced return label which they refuse to provide.

  Business Response

  Date: 18/05/2023

  Hello  

  Just to clarify we are completing the warranty work at no cost.  But as per policy we do charge two way shipping at the customers expense. 

  Below is a link to our policy. 

  https://****************************************** 

  Best regards  

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sterling Silver ring from Jewlr on January 16, 2023.
  When the ring first arrived I was happy with the quality. Now 3 months later, the ring has completely faded to the cheap dull steel underneath. This ring was simply silver PLATED, not genuine silver like the Certificate of Authenticity told me it was.
  To make matters worse, when I try to put my negative review on the Jewlr website, it is removed within hours.
  I have reached out to the company to ask for my money back and have been ignored.
  **** ** * **** ** *** ****** ***** ***** ******* *** ********** ** ** **** ******* *** *** ** ******* ** **** ******* **** *** *** ** ***** *******************************************

  Business Response

  Date: 11/05/2023

  Hello  

  We have issued this customer a refund in an attempt to resolve this issue.

  Customer Answer

  Date: 12/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:21/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ring around Christmas time of December 2022, the order number is ***********, I paid 250 dollars for it, it was taken out my account. The package said that it was delivered on December 24th I believe however I never received the package. I waited around to see if it would show up, I even asked my neighbors and thoroughly checked my yard, it’s not here. I contacted the customer service and a live agent told me I had to wait 2 business days which I did and I’m yet to be contacted back I did email again and tried the live chat however it’s not working. I want a refund. Note: I will need a refund to a different card number because my card information was changed due to bank issues.

  Business Response

  Date: 01/03/2023

  Hello

  We have issued this cx a full refund . 

  Best regards 

• Initial Complaint

  Date:01/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad for a ring online.
  I made the purchase, based on the example they showed in the ad.
  
  What arrived was a joke. It wasn't even close in design, to the advertisement.
  In fact the shards they had in the ring they sent in place of the full gemstones that they showed are an example of the audacity this company has trying to pass off that they were fulfilling their agreement.
  
  The shape of the ring was very different, the design was very different, and what was shipped barely resembled what was advertised online.
  Extremely poor quality was sent, along with an extreme lack of product with regards to the original ad.
  
  **** ** * ******* ******* ** ***** ***********.
  **** ** **** * **** **** ******* ** ***** *** *******.
  
  I have documentation and photo's to back up my claims.

  Customer Answer

  Date: 23/12/2022

  I have had a full refund as of today.
  Please if you can update the BBB file.   I consider the matter closed.
  
  I appreciate your assistance.   I honestly did not believe I would ever get my money back.
  I believe your BBB involvement is the reason why.
  Thank you again 
  
  *********
  

  
  

• Initial Complaint

  Date:24/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a necklace, a bezel aquamarine in Dec 2021. I never received a confirmation or anything in my email so I ordered another necklace from ***, another jewelry company. I received the *** necklace within 8 days, but never received tge Jewlr necklace until like 30 min ago, TODAY November 21, 2022 from a neighbor with a similar address to mine. I messaged jewlr about it, asking f the order form, shipping confirmation, etc and at first he couldn't provide a shipping number but when i mentioned a bbb complaint somehow I got a number but like he said it's inactive. Anyway, the problem is, I don't need this since i didn't even know it ever shipped out. He was kind enough to tell me he'd provide an RMA so i could return for store credit but no return label. FIRST OF ALL I wouldn't have been returning it if I'd received it bc my mother in law wears the one we received from *** DAILY. I would like to have a return label as this has completely inconvenienced me all the way around and I shouldn't have to pay for something more when i never received it

  Business Response

  Date: 24/11/2022

  Hello  

  We are working with this customer and we are providing them with a store credit as this order is over 11 months old and we cannot issue a refund at this point.  

  Also this customer has not sent us any notification until now to inform us that they never received their item as this item was shipped in Dec 2021.

  We are currently activity waiting for the item to arrive to us as we will issue a store credit upon arrival.

  Best regards 

  Customer Answer

  Date: 28/11/2022

  I would like a return label to send this back.  I didn't get this in my hands until 10 days ago EVEN THOUGH THE ORDER IS A YEAR OLD.   I would be more than happy for a credit and I'll probably wind up spending twice the credit,  but I don't feel responsible for not receiving it, so I don't feel I'm responsible for the cost to return it.  I didn't receive an email it shipped nor could I find a confirmation, and yall couldn't provide one, that it was delivered.  

  Business Response

  Date: 04/12/2022

  Hello  

  As per our terms and conditions listed on our site we are not responsible for return shipped when returning an item the customer is responsible. 
  

  https://www.********************* 

  Best regards 

  Customer Answer

  Date: 05/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  If I'd received it LAST YEAR WHEN I ORDERED IT, I wouldn't be returning it.  This is yalls fault because you can't even supply a proof of delivery.   So please provide a return label so i can buy something else.

  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:23/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a ring for 1400 from jewlr and after 51 days the diamond fell off and was lost unfortunately. the ring was beautiful and my spouse wore it very happily. i contacted customer service and emailed back and forth with Luna. I asked for a free repair or replacement because their website advertises a 99 day guarantee. also who would reasonably expect a piece of jewelry would have this happen in less than 2 months?! Support reassured me everything is okay and that i need to return the ring to them (at my expense) and they would reimburse me for postage. (receipt attached, i was never reimbursed) after my ring being at their office for a week I followed up by email with customer service and got a message back very quickly asking me if i have a moment to talk on the phone. a gentleman named Mike called me and told me that it is my fault and that i could either buy a new ring or pay to get it repaired, but the price is about the same. i have spent time reviewing their page online hoping the business would change their position, but my attempts have been ignored/not seen. i want a full refund back to my card for these funds.

  Business Response

  Date: 01/12/2022

  Hello 

  After reviewing and inspecting the ring , we have determined that the reason why the stone fell our was not due to manufacturing issue.
  
  Below is our warranty information located on our website.
  
  https://**************************************

  Please let me know if theres anything else I can help with.

  Best regards 

   

  Customer Answer

  Date: 01/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I feel like the decision you made is not to help the customer, but rather to ensure you don't lose any money standing behind your products. Of course legally speaking you have your terms and conditions laid out by a legal team to protect you but I feel like your evaluation of my ring is wrong, and in poor spirit. Any time someone mentions your company, any time I see a post online I will be sure to share my views. Jewlr's products are not as advertised, and they try to pass off poor quality items as high end items and then put a super restrictive warranty policy to ensure no one gets their money back. ******* ***** ** ** ***** ** * ********** ******

  
  Sincerely,
  
  
  
  ***** ***

• Initial Complaint

  Date:19/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a customized ring from jewlr that was priced at $1300 when it arrived I loved it and wore it proudly. Not even a month after having it the setting that held the diamond broke and the diamond was lost. I was so devastated when this happened I called the company right away and they reassured me it was ok they would fix it and no worries. Send the ring back and they will fix it and get a new ring to me. I was super suprised a ring at that price would even break like that so I assumed it had to be a manufacturer issue. Well after sending it back and waiting what felt like forever to hear anything. I get a call from this gentleman who tells me it's not their fault the ring broke and I am responsible for replacements. Well at this point I haven't even been able to enjoy the ring, I explain to the man I have allot of other jewelry on my hand I did not hit my hand on something and brake the ring like they were accusing I don't understand how the ring broke in such short time and asked was there anything I can do he says yes they offer it to me for only 800. Why I had to pay anything is beyond me. I think this business is bad business and selling cheap jewelry at high ticket price. Not to mention the same day I paid for a new one it says it's already being shipped. How in the world is a custom piece worn initials in it being made in less than a day?? Easy it's cheap and not well made like they guarantee.

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hello
  
  We have resloved this issue with our customer.