We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Wazo Furniture Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

Customer Review Ratings

1.03

Average of 58 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sarah E

    Date: 03/01/2025

    I ordered two tables on November 25th 2024. One was cancelled. I've yet to receive a refund. The other is a live order and I've yet to receive the table. I've called, I've emailed, I've messages on social media. No luck. Calls will either drop off or I will be on hold for over 2 hours. Yes, I was once on hold for over two hours before I lost the will to go on. Emails remain unanswered. I would say I've never experienced such bad customer service or treatment from a business but that require them to do something, which they have not. I'm out $1.1K and there is no indicator I'll ever get that back.
    **** **** *** *****

  • vince k

    Date: 30/12/2024

    placed an order back in november 2024 and i haven't heard from them since, i keep emailing and calling and no answer, **** ** * **** ****

  • Yasser A

    Date: 23/12/2024

    ***** *** **** **** ***** **** *** ********* Items will lot be shipped and no one to answer in sales or customer care to cancel order .. ** ******

  • Rebecca Y

    Date: 22/12/2024

    ******* ***** ** ******* I’ve ordered from Wazo in the past and didn’t have any issues but placed an order over their Black Friday sale this year and order has not arrived and I haven’t had any updates at all. I’ve tried to call and email their support team multiple times and can’t reach anyone/never hear back. I’m worried they are taking money and orders and not fulfilling them. **** * **** ***** *** I’d like my money back.

  • Nish K

    Date: 18/12/2024

    Placed an order on Nov 10 for bar stools- it is now Dec 18 and I have to receive them. My calls to customer care have not been accepted due to them immediately dropping off or never ending wait times. Email communication has also been non-existent as they have not replied with information on the status of my order. I would NOT recommend this company *** ** ****** **** **** ****** **** *** *** **** ***********

  • Lise A

    Date: 18/12/2024

    I placed an order with Wazo on November 17th 2024-in stock items. The website states 3-15 business days for the order to arrive, and email confirmation advises ship out of the warehouse within 5 business days and it would take 5-14 business days arrive. I just now searched the entire website and even made a dummy purchase and nowhere does it mention anything about delays in shipping. I emailed them on Nov 30th for an ETA and they replied Dec 4th to please allow 2-3 weeks for the order to be prepared and shipped and blamed the ****** **** strike. ***** ******* *** *** ***** ********** ** *** *** ******* ******* *** *** **** ***** *** **** issues I see the strike was just a great excuse opportunity for Wazo. I have since sent 3 emails to Wazo, the last one to cancel my order. Still no replies. I drove to the Toronto warehouse only to find out this is now closed - even though the store information is still on the website. I have tried to call multiple times and sat on hold for as long as I could each time. Today I called at 1:18pm EST, sat on hold for 1:59min where they hung up on me as I hit the 2hr mark(3:18 pm EST). Calling the Montreal customer care again and it automatically hang up. Trying Montreal Sales Team and there is no answer. Trying to call customer care again and am now on hold again. Dec 18 2024 3:30pm EST.

  • Linda P

    Date: 17/12/2024

    ** *** **** you will not have any communication on your order from the company. Do not answer emails or the phone.
    Ordered chairs 28th Nov and it's now Dec 16th. No chairs and zero response

  • Isaac M

    Date: 15/12/2024

    I placed an order online over ten days ago, but no one has provided any updates regarding shipping or potential issues. This lack of communication is extremely disappointing.
    Previously, I had to cancel an order because the item was listed as available but turned out to be out of stock. Despite that, I decided to give your business another chance because I appreciated the designs featured in your catalog and the trust instilled by an associate’s hospitality and product designs. Unfortunately, this experience has completely eroded that trust—no one is answering phones or responding to emails. And now, it's been over a month for my cancelled order that the refund didn't fulfil.
    I truly doubt the reliability *** *************** of the business and even suspect it's a ****.

  • Maria N

    Date: 03/12/2024

    I placed on order November 18th . Been calling customer support for 2 days now and waiting for 45 minutes but it says the agents are busy. Been sending emails since last week but unfortunately no reply. Been calling the store but it says it’s closed. So stressful

  • Wendy M

    Date: 30/11/2024

    ****** **** ***** *** ********** Extremely Disappointing Customer Experience! I have had the worst customer experience with your business, Waco Furniture Inc. services. I ordered two ******** ***** Chairs in September, but there was no confirmed delivery date. After canceling the chairs and requesting a refund on October 04, 2024, I was told the issue would be resolved I just had to wait 30 days and I wasn't given a refund date of November 04, 2024, there is still no confirmation or refund. It is unacceptable that I keep having to chase after them, calling them, and emailing them to get my money back. It is November 30, 2024, and still no refund to my credit card and I still can't get hold of anyone to talk to regarding this, **** **** *** ***********  I'm certainly not a happy customer. **** ******** **** *** ******* **** *** *****

Wazo Furniture Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.