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Business Profile

Employment Background Check

Triton Canada Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromGus M

    Date: 19/11/2023

    1 star
    This company has an unfair and inaccurate way of conducting searches for products that are promised to the customer, without any regard for the customers concerns in reimbursement for incorrect product, ordered and paid for by the customer!
    Let me explain the above mentioned, just recently I ordered a police report online after conducting a search, after I submitted my personal information, including my home address where I reside, they ask for payment after all the information was entered, shortly after I received my police report, which was great. The only problem was, it was conducted by a police force. That wasn’t even close to where I lived., to break it down when I went for a job interview application they asked me for a police report, which I surrendered to them but the problem was as mentioned above it was conducted by the wrong police force, and as a result, I was unable to complete my application because it was not conducted by the closest police force closest to me!
    This obviously was not my fault. It was the companies whom I contacted and asked for a refund or that another police report can be conducted by the correct authorities without charge, and they told me that since the product was already ordered and the service performed this was not going to happen. , impatiently, I explained to them that this was an error on their part, but they assured me that they do not issue money refunds, and that was that, so to end this what happened was I ordered another police report by the correct authorities at my expense, this is not good business where a customer has to order a product twice and pay for it twice at the expense of this companies error!

    Triton Canada Inc.

    Date: 22/11/2023

    Good day Gus - online police reports all use the same RCMP database. It should not matter which police jurisdiction completes the check as the information all comes from the RCMP. All other online police check providers follow this same process and they clearly state refunds will not be provided. Please email me at ***************@************.com and I will see what I can do for you. Just for the record however it is not an error on our part as this is how police online records get completed in Canada. There was no error or mistake and you received a valid criminal record check, however I will see what I can do to support you.

    Gus M

    Date: 29/11/2023

    Yes it's true that you indicate that all checks are by RCMP (in fine print) however, this was somewhat misleading for employers who are reviewing police reports for employment. All they see on the letterhead in bold writing is a local police department NOT RCMP.
    I agree that Triton is not in error here, it's just that for employers reviewing reports, it would've been more convenient if RCMP was at the letterhead instead of some local department.
    I shall reach out to the above mentioned email to contact Triton for some support.
  • Review fromsandra r

    Date: 12/12/2022

    1 star
    Misleading. Was searching for an OPS Security Clearance...Triton can not supply, despite ****** sending me to their website. Filled in all the forms, got an instant 'clearance' of a type that is useless to me. Refund...yeah, right. Already delivered something I wasn't looking for; no attempt to make it right. Lost money I really can't afford to lose, as they've 'already delivered'. Despite it not being what I need.

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