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Business Profile

Bar Coding

GS1 Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bar Coding.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To provide context, I purchased barcodes from GS1 Canada last year under the email address ****@*********.co, which I no longer have access to. However, I was unaware that this purchase constituted a subscription, and I did not provide consent for any automatic renewals. I also never used the bar code that I bought.

    It has come to my attention that a subscription fee was charged in my GS1 account and subsequently sent to collections without any prior notification or authorization from me. In accordance with standard subscription practices, I would expect to receive notifications prior to any charges being made to my account, giving me the opportunity to opt out or cancel the subscription.

    Additionally, GS1 Canada possesses my contact information, including my phone number and address, which could have been utilized to inform me of the subscription renewal. However, I received no communication regarding this matter until the recent notice from the collection agency. This lack of communication raises serious concerns about the transparency and legality of the subscription renewal process.

    I firmly believe that I am not responsible for this debt, as I did not authorize the renewal and was not given the opportunity to decline it. I request that GS1 Canada investigate this matter thoroughly and provide me with a resolution that includes:


    1. Reinstating my account under the new email address provided.

    2. Clearing the alleged debt of $215.58.

    3. Providing confirmation of the cancellation of any unauthorized subscriptions associated with my account.


    I also urge GS1 Canada to review its subscription renewal procedures to ensure that they are transparent and compliant with consumer protection laws. I expect a prompt response to this matter from GS1 and a resolution that reflects the unjust nature of the situation.

  • Initial Complaint

    Date:13/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business is not doing well and no longer need GS1 service, so I neglected to view my emails. I continue to receive billing invoices from them so I decided to take action. I did not agree to auto-renew nor did the site have any transparency to disable that. I was guided to their website that I have 30 days yo cancel the account since the invoice date which is Oct 2023. I emailed them Feb 2024 to have it cancelled but was told I need to pay the outstanding balance first on top of the late fees. Users should have the option to opt out of renewal but their site doesn't allow so.

    They are saying because of how they worded their terms and conditions they are allowed to do this. I JUST WANT TO CANCEL MY ACCOUNT, I DIDN'T WANT TO AUTO RENEW.

  • Initial Complaint

    Date:16/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on multiple occasions to cancel my service. Then I keep getting bills for services I am not using. I contacted customer service again and was told that I was supposed to have contacted another department within their organization to cancel another part of my services. Nobody ever told me that I had to contact the Imaging department. How would I have ever known to contact a different department. They went through their records and indicated that they couldn't find any record of having told me. The agent said that they would contact imaging and get it cancelled as well as the existing invoice. Then a week goes by and I receive an email indicating that my appeal was rejected and that the invoice would not be cancelled. This is an invoice for services that I thought I had cancelled back in Feb/2023. Now they want to send the invoice to collections if I don't pay and won't do anything further to cancel my account. * **** **** **** ******* ** ********** *** * ** ***** **** *******. I don't want or need their services and I can't get free of them. I want the invoice cancelled and to have my affiliation cancelled with this business. I am just a small farmers market business and have no need of their services

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product code subscription on August 11, 2022 for 282.50 CAD. When I tried to use the codes, I got an error that the codes were being used by another company. I notified CGS1 but did not get the help I needed. I just wrote the transaction off as a loss. A year later, they sent me a bill for monthly fees of 282.50 CAD. I wrote to them and asked them to close the account because their codes had been assigned to someone else. The account has not been closed and they keep on sending monthly invoices. ***** ******** *** ***********

GS1 Canada is NOT a BBB Accredited Business.

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