Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/02/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that caused damage and the business is not willing to take responsibility I would just like to have my issues resolved Lots of damage was created and caused numerous issues with my cupboards and ending up that my home insurance cancelled me because of the above named company

  Business Response

  Date: 27/02/2025

  Summary of Service and Incident Report for Ms. ***** *******
  
  I hope this message finds you well. I am writing to provide a detailed account of our service interactions with Ms. ***** ******* regarding her rodent issue at her home in ***********************
  
  **Service Overview:**
  Our team at Good Riddance Pest Control responded to Ms. ********* rodent call, which required three visits to her residence. Each visit involved placing bait, addressing her questions and concerns, and ensuring that all issues she identified were thoroughly addressed. Typically, our protocol involves one initial visit followed by a follow-up three weeks later, but we made additional trips to ensure Ms. ******* felt supported throughout the process.
  
  **Incident Details:**
  During a visit, *** **********, co-owner of Good Riddance and an experienced landlord, met with Ms. ******* to discuss her concerns. She reported discovering a small water pool in her kitchen at approximately 11 PM. Upon investigation, she identified a leaking plastic water tube connected to her refrigerator, which ran in front of her stove and to her kitchen sink. Ms. ******* mentioned that she cut the live water line with scissors, resulting in a substantial amount of water flooding her kitchen.
  
  *** expressed empathy for her situation, acknowledging the stress it must have caused. Ms. ******* indicated that the water was gushing to the ceiling and that she had to contact her boyfriend in ********* for assistance in turning off the water supply under her sink.
  
  **Concerns Raised:**
  During the conversation, Ms. ******* mentioned receiving a costly quote for new flooring due to the water damage and implied that if Good Riddance did not cover the expenses, there would be further issues. She also began to dig at a floor seam with a knife in an attempt to remove it. However, upon inspection, *** noted that the floors were dry, with no visible damage or unpleasant odors present.
  
  **Conclusion:**
  It is important to clarify that Good Riddance Pest Control did not perform any neglectful services that would have contributed to the situation Ms. ******* experienced. We take pride in our commitment to quality service and customer satisfaction, and we are dedicated to resolving any misunderstandings that may arise.
  
  Please let me know if you require any further information or if there are additional steps we should take regarding this matter.
  
  Best regards,
  
  *** Richardson 
  Co Owner
  Good Riddance Pest Control  
  ************

  Customer Answer

  Date: 03/03/2025

  Complaint: 22962667
  
  I am rejecting this response because:
  Unauthorized removal of stove causing damages to a quarter inch poly water pipe concealed in front of the appliance
  .Contrary to the services providers claim that the LIVE line was cut with scissors by me, I only did so after I was instructed to shut the cold water supply nearby.
  Under the sink to stop the water pressure and to elevate the line to prevent the remaining water to spill on the floor. The damage to be pinched line was minimal but just enough to breach it and over the course over approximately 8 hrs it became a noticeable issues ( at first i thought that water was coming from my skylight ) 
  Accusations of my being an opportunist in my own dwelling -. (e.g.:he stated why I didn't have my home camera on when the incident happened.  Ii would be really curious to find out what really happened on that  camera....and then  ask me how old was my floor and if i was looking to collect another new floor... then another question why do i have a camera in the house if i didn't put it on when i had my incident, also  asked if he was being recorded  and to show my cell phone (then ask to see my cell phone if he wasn't being recorded . the left stating go collect from your home insurance
  The owner was unprofessional in his approach and was ask to leave my property left and stayed in my yard for approximately half hour on the phone taking notes etc...
  Wrong description was sent on the billing (fruit flies when the so call services were actually for mice  infestation).It would be imperative to mention that the receipt was only received after numerous communications /letters etc pertaining to the dissatisfaction with the products services and the event.
  Services were performed far below expectations the problem persisted contrary to customers satisfaction guarantee. Water damages incurred by the unauthorized removal of the stove and the services providers defiance in admitting and accepting responsibility for their actions forced me to deal with my insurance company and furthermore , resulted in my insurance abruptly informing me that they are cancelling my policy after making this claim first claim in 35 years and i was left scrambling to acquire another policy within limited amount of time .(not to mention  starting from scratch with another ins company )
  Conclusively , Good Radiance /pest control  were contacted with photos /damages/   the next day  (emails ) the manager/co -owner  should have assumed  responsibility for these damages by providing  financial compensations rather then make accusations and question my integrity
  Furthermore, a good question to asked the owner is... did the protocol changed in regards to handling customers furniture and appliances after this event 
  Thank you for the attention you have brought to this respond and should you need more details information etc...as numerous amount of when communications occurred. I would be more than happy to provide with so 
  
  Sincerely,
  
  ******* *****
  

  Business Response

  Date: 06/03/2025

  After reading your response, we have a few questions.

   

  1. **Water Pool Size**: "Could you clarify the amount of water present on the floor when you first noticed it? Was it approximately a 6-8 inch pool?" You stated you believed it came from your skylight.

  
  

  2. **Flooring Details**: "What type of flooring did you have in your kitchen, and what is its moisture rating?" It seemed like heavy duty vinyl flooring.

  
  

  3. **Insurance Documentation**: "You mentioned an insurance claim was made. Could you provide documentation showing the damages related to the leak that resulted in new floors and cupboards?"

  
  

  4. **Moisture Readings and Photos**: "Could you share pictures of the moisture readings and any visible mold on the affected flooring as you mentioned?" Is there documentation stating this small leak resulted in a new kitchen?

   

  Thank you

  
  

  Customer Answer

  Date: 09/03/2025

  Complaint: 22962667
  
  I am rejecting this response because:
  
  It is my beliefs that this complaint is subject to deliberation back and forth for a period of time but common sense should stipulate that employers should be held responsible for the action of their employees and in the event that the employees action (in this case moving an appliance without the explicit consent of the homeowner) would cause damage to the dwelling, the owner, as a good business practice, should be proactively having constructive conversations with the client in order to attempt to resolve the issue.
   In this case, the owner demonstrated that good business practices are not prioritized, the quality of the work left something to be discussed and that his defiance and accusatory tone were not appreciated and an insult to my integrity.
   It is important to emphasize that a substantial financial and emotional cost was incurred by this unfortunate event and the least he could do is apologize for the inconvenience it created.
   Conclusively, the owner should be reminded to avoid stigmatizing customers and that we are not all opportunists and that respect and integrity is imperative as a business operator.
   Thank you for the attention you have brought to this communication.
  
  Sincerely,
  
  ******* *****