Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product in March REMOVEDdriveway. 8 weeks later I went into Nadon's to pay for materials ordered three times. I paid all receipts that were in my folder to close my file. 8 months later I received a voice message that I owed them money. I called the store and they said "sorry we had a bad period of hiring and the young workers we had used our business as a playground" and that they needed me to help their accounting and any cash payments made were lost as they have no tracking on them. The bill they have provided months and months later is inflated and I asked them to at least deduct the payments made and made a down payment in good faith while we worked through this. They threatened me with collections and that they took a pic of the deck. I was warned about the business practices at Nadon's but, thought giving the money to local business was the best thing to do versus home hardware. Unfortunately, this experience is why big box is taking out small local stores. I see now Nadon's has been trying to sell their business which makes total sense to me.

  Business Response

  Date: 11/08/2025

  This consumer has not paid his bill.  He was instructed to call his credit card company to see if payment had been made.

  Customer Answer

  Date: 20/08/2025

  Complaint: 23629903
  
  I am rejecting this response because:
  The bill has been inflated and payments provided were not deducted. I went into their office paid my bills and then months later a mystery inflated REMOVEDwas provided. I have reviewed the bill with the contractors and have also agreed that there is material not received or was ordered at all. This business accounting practices are not very good which im sure has contributed to needing to sell the business. 
  
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 26/08/2025

  These are the three invoices 397, REMOVEDthat invoice was the only outstanding balances I had with Nadons Lumber. However, there was one last charge for screen that was not settled as length was undetermined. I spoke with the contractor who said we needed the full roll. I called Nadons the following week to pay that in full and again was advised all invoices have been paid in full. I was contacted in 2025 via phone and could not reply as they do not have voicemail and no answer when called. I then found their email and contacted them which also did not work on many attempts. However i was able to decipher their webpage and locate the email that the form was incorrectly tied too. Once emailed i received a reply weeks later and told the bill I paid was separate to another bill I had no idea about. I requested the bill multiple times and finally received on July 9th which i conteste

  Customer Answer

  Date: 26/08/2025

  the app cut me off from completing my reply. I have been sent to collections for interest not paid while I never had an invoice or the chance to agree/disagree to any interest as an invoice was never sent and terms of rates was NEVER discussed I would have went to Home Hardware if I knew this was their collection practices of charging per day. When I contested the charges at first available view I was told via email they did not want any interest paid and it was added by mistake by the application. I paid 70% of my bill while working out contested items in good faith and then they put it in collections and stopped all communication. I have paid the bill in full only under bullying and duress tactics and quite frankly I ran out of time. However, that is not enough they are continuing the claim for interest to be paid. Still to this day they have not provided me any answer on why I have separate invoices and why the July 9th one was never in my file for over a year. 

  Customer Answer

  Date: 26/08/2025

  As, the bill has been paid in full even though disputed I am willing to drop this complaint if, they halt any further action with the collection agency. This customer experience has been awful and I really just want it ended and the only way to end is they have been paid in full (completed) and collection agency halted from any further action for payment of interest that was never agreed too or a chance to agree to terms. 

  Business Response

  Date: 10/09/2025

  REMOVED-copy-source="MessageBody">As it stands, the complainant was sent to creditors, to-which, he paid the full amount minus the accrued interest. Over this period in-time he was belligerent and unwilling to work with us to pay of his debt. We have effectively let the creditors work on our behalf to solicit the owed interest and have had no further contact with REMOVED.