Business ProfileforEmpowerment Technologies Inc

04/23/2023 I purchased a ******** security camera system, on 6/27/23 my monitor for my security system is pulsing and glitching so bad you can't even see anything, On 6/30/23 we contacted techinical support and they didn't respond until the next day, it was Amanda M (*** *** ** ******** ***** ******** *********** **** **** ****** **** **** *** ** * ******* ***) she just sent another email asking form most information we already gave, but we sent the information again and never heard back, I replied again to her, nothing. I went to their technical support page and it says live chat with the tech team , nope after you input your details it says someone will get back to you shortly, I feel they are just giving me the run around, every time someone responds they just want the same info again thru email than never respond, like previous complaints, and if this Amanda M is a expert then why in on email she said her name was ******** instead of Amanda??? anyway, I have put in numerous request because no one responds, I believe they are trying to give us the run around until our warranty is up, Our cameras are under warranty, on their website they have this link they tell you to go to to initiate a repair or replacement for under warranty items, of course I tried this and the link leads to a page that says page not found!!!! it was https://**************************************************** some support center, honestly if i knew that they had support like this I would of never purchased them, I need a new monitor sent I have answered all their stupid questions over and over, my proof of purchase I uploaded for my warranty, which they already have but keep requesting it, and you cannot take a picture of a glitching screen, duh! but I will upload my proof of purchase again, and the answers to your questions again only for you to respond wanting it again and not hear from you again, you have a obligation to your customers and to honor your warranties, do your job