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Business Profile

Couriers

Ups Store 21

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Follow-up on Complaint Regarding Lost Package and Unpaid Compensation by UPS

    Dear Sir/Madam,

    My name is ******* **********. Several months ago, I shipped a package containing a digital piano via UPS, which has unfortunately been lost. Despite numerous follow-ups through phone calls, in-person visits to the UPS branch, and multiple emails, neither the status of the package has been clarified nor has the compensation been delivered to me.

    I had previously filed this matter with the Better Business Bureau (BBB). In their response, UPS stated that the compensation was paid on May 5th and was sent to the local UPS branch for delivery to me. They also committed to providing a clearer response regarding the lost package within seven business days.

    However, several weeks have passed since that response, and I have yet to receive any compensation or clear communication from UPS. Despite frequent visits to the branch, I am repeatedly given promises such as “it will arrive today” or “it is on its way tomorrow.” The UPS call center only confirms that the compensation is with the branch.

    Alongside in-person visits and numerous phone calls, I have sent many emails to UPS, none of which have been answered. **** ********* *** ****** *********** ********** ****** ***** *** ********* ***** ***** *** ******* *** ************* ** **** ***** * ****** **** ***** **** ** *********** *** ************** *** ****** **** ****** ****** **** ******* *** *********** ***** ********

    Nevertheless, I prefer an immediate and amicable resolution. ******** ** *** ***** ******* *********** * **** **** ** ****** *** ** ****** ***** *******

    I kindly request that the BBB prioritize a thorough re-investigation of this case considering all the submitted evidence and correspondence.

    Thank you very much for your attention.

    Sincerely,
    ******* ********** *** ***** ***** ********** ******* *** **** ****** ****** ******************* ****** ************

Ups Store 21 is NOT a BBB Accredited Business.

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