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Business Profile

Window Repair

Window Medics Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Repair.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a cracked window in our restaurant, we contacted the business to fix the window. They charged me $1013.87. They never showed up to fix the window and they will not refund my money back nor will they respond to any of my calls. I would like my money back in the amount of $1013.87.

  • Initial Complaint

    Date:19/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against a business called Windows Medics. They charged me $1,013.87 as a deposit to repair my window, but never showed up on the scheduled date and have since stopped responding to all communication.I have a receipt showing the payment, along with proof of multiple attempts to contact them via phone, email, and text all of which have been ignored. Despite requesting either the service or a refund, Ive received no response.This has caused significant inconvenience and financial loss. I am seeking a full refund of $1,013.87 and request that appropriate action be taken against this business for its negligent and dishonest conduct.

  • Initial Complaint

    Date:18/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They replaced the glass in a window. The window was functioning before replacement, it just had moisture between the panes of glass. Glass was replaced but window was not properly installed. The window would not close after installation. They returned and hammered the window shut. Now the window does not open or close as it was forced (hammered) shut. I was told they would return to fix this issue. I have been trying to get a resolution from the company but no one will respond to my requests. *** tried asking for managers or someone higher up in the company to respond. I get assured that someone will get back to me, but no one ever does. *** had the issue since September 16, 2024.

  • Initial Complaint

    Date:14/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately they ghosted me. They came and measured for a window replacement back in 2023. I paid a 50% deposit. Then nothing. Ive tried many times to contact them to get resolution. They will get back to me make, excuses, say they will follow up, but they never do (Fortunately it was a small, so the amount I lost is not huge)

  • Initial Complaint

    Date:05/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Window Medics Ottawa in October asking for a quote to fix my sliding door glass. They were quick to send a representative out the next day to give a quote. They ended up sending us an invoice the same week (attached) and asked us to pay 50% of it as a deposit and that the glass part will be ready within 6-8 weeks, after which a technician will come by and install it. 8 weeks went by and I called them in December. The technician said he couldn't do it due to the holidays and that he will get back to us in January with a date on when he can come. In January we called him (because of course he did not call) and he said he was too busy and at the latest he would come by end of February. We called again after February, sent emails, and text, and there is no response or communication from anyone.I have been waiting since October for this window to be installed and it is now March, I cannot wait any longer. I no longer want their service as they did not complete the service in the timeframe they said they would. Looking on ****** reviews, MANY others are having the same issue and this company seems like a scam.This business should not be allowed to conduct business because it's a scam and I do not want to work with them. I want my money back.

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving quotes from other companies Window Medics sent a representative to give us a quote on October 24, 2024. ****** ************** showed up, took several measurements and emailed us an invoice. He said on the invoice is the name and number of the person who installs the windows, ***** **************. They requested a deposit before ordering the custom window which I proved via e-transfer. $197.75 the same day on October 24, 2024.We have followed up many times and at first they were returning our calls but now nothing. Last we received from them was a text from ***** in December saying he was busy with a big job but would get to us in January.

  • Initial Complaint

    Date:28/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have scammed me. Took a 50% deposit to order parts for repair in September. They ignore my requests to follow up to install excecpt everytime I reach out with threats they respond almost immediately with some excuse to continue to string me along.

  • Initial Complaint

    Date:13/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** came over, collected 50% of the quote and promised to do the job in 6 weeks. Three months passed... they don't answer email *************************************************** phone *************) text or phone calls. You r directed to an answering service ************), they claim they have nothing to do with Window Medics. The ****** reviews here are obviously false! Pay attention on the names, pics and click in their links... false reviews!I will make an official complain, bc the e-transfer used to pay 50% of the invoice was deposit in a ************** so the police can trace them. Window Medics = Scammers!!!!Regarding the ****** reviews: If you click on the link of the names of the positive reviewers (Zahraa Lahwell and **** ***** for example) the location of the reviewers is in the Window Medics address. If the owner answers this review publicly, and reimburses my deposit, I will let you know! ***, owner of the business, please insert in your website, publicly the address of your shop. The address showing on your website: ******* Greenbank is incorrect. I posted my review in ****** and then 2 new false ones come up. OK I just checked... 2 new false ones were posted again some hours ago. The owner answers positive reviews, but he doesn't answer ANY of the negatives. I checked the reviewers, they have zero history of reviews. This company is a SCAM!!! I had exactly the same issue as everybody else in the real reviews. Meaning, the real reviews are only the ones that are one star (for the lack of one negative star). They have been scamming people in Ottawa for more than 2 years now!!!!

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an estimate for a window seal from Ottawa Window Medics on Aug 18, 2024. I paid the invoice promptly. I was told that installation would be within 4-6 weeks. After several follow-up calls, an installation date was finally confirmed. On that date I received news that a bigger job had come up and that they would reschedule mine. Despite several phone calls and emails, I heard nothing. I have been asking for a refund since late October. I found another firm who did the work promptly.

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th we had Window Medics out to measure for a small piece of broken frosted glass in our garage. I was asked to paid $206.23 for the glass and I would pay the rest on completion of the work. I then heard nothing from anyone for over a month. I then chased the company multiple times and didn't hear back. When you call them the people answering the phone state 'they are only an answering service' and will pass along your message. After much chasing from me I was finally contacted and told I need to wait 6 weeks for the glass to be ready. I then texted and called after 6 weeks and heard nothing. I contacted them again and was told ***** was back in Ottawa at the end of the week and would be in touch 'soon'. I have not heard anything back. Based on previous reviews this appears to be a trend with this company.

Window Medics Ottawa is NOT a BBB Accredited Business.

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